Journal Articles
McColl-Kennedy, Janet R., Witell, Lars, Frow, Pennie, Cheung, Lilliemay, Payne, Adrian and Govind, Rahul (2025). Patient-centered care in practice: hospital and online primary care settings. Journal of Services Marketing, 39 (10), 15-31. doi: 10.1108/JSM-07-2024-0353
Fisk, Raymond P., Gallan, Andrew S., Joubert, Alison M., Beekhuyzen, Jenine, Cheung, Lilliemay and Russell-Bennett, Rebekah (2023). Healing the digital divide with digital inclusion: enabling human capabilities. Journal of Service Research, 26 (4), 542-559. doi: 10.1177/10946705221140148
Chen, Tom, Dodds, Sarah, Finsterwalder, Jörg, Witell, Lars, Cheung, Lilliemay, Falter, Mareike, Garry, Tony, Snyder, Hannah and McColl-Kennedy, Janet R. (2021). Dynamics of wellbeing co-creation: a psychological ownership perspective. Journal of Service Management, 32 (3), 383-406. doi: 10.1108/josm-09-2019-0297
Boenigk, Silke, Fisk, Raymond, Kabadayi, Sertan, Alkire, Linda, Cheung, Lilliemay, Corus, Canan, Finsterwalder, Jörg, Kreimer, Aaron A., Luca, Nadina, Omeira, Mansour, Paul, Pallab, Santos, Marcos F. and Smidt, Nina (2021). Rethinking service systems and public policy: a transformative refugee service experience framework. Journal of Public Policy and Marketing, 40 (2), 165-183. doi: 10.1177/0743915620962815
McColl-Kennedy, Janet R., Cheung, Lilliemay and Coote, Leonard V. (2020). Tensions and trade-offs in multi-actor service ecosystems. Journal of Business Research, 121, 655-666. doi: 10.1016/j.jbusres.2020.06.055
Cheung, Lilliemay, Kill, Emma and Turley, Janet (2020). Transformative learning: developing agency, independence and promoting a strong sense of self in teen mothers. Student Success, 11 (1), 66-74. doi: 10.5204/ssj.v11i1.1463
Cheung, Lilliemay and McColl-Kennedy, Janet R. (2019). Addressing vulnerability: what role does marketing play?. Journal of Services Marketing, 33 (6), 660-670. doi: 10.1108/JSM-09-2018-0271
Bolton, Ruth N., McColl-Kennedy, Janet R., Cheung, Lilliemay, Gallan, Andrew, Orsingher, Chiara, Witell, Lars and Zaki, Mohamed (2018). Customer experience challenges: bringing together digital, physical and social realms. Journal of Service Management, 29 (5) JOSM-04-2018-0113, 776-808. doi: 10.1108/josm-04-2018-0113
Cheung, Lilliemay, McColl-Kennedy, Janet and Coote, Leonard V. (2017). Consumer-citizens mobilizing social capital following a natural disaster: Effects on well-being. Journal of Services Marketing, 31 (4/5), 438-451. doi: 10.1108/JSM-05-2016-0192
McColl-Kennedy, J. R., Patterson, P. G., Brady, M. K., Cheung, L. and Nguyen, D. (2015). To give or not to give professional services to non-paying clients: professionals’ giving backstory. Journal of Service Management, 26 (3), 426-459. doi: 10.1108/JOSM-07-2014-0194
Cheung, Lilliemay and McColl-Kennedy, Janet (2015). Resource integration in liminal periods: Transitioning to transformative service. Journal of Services Marketing, 29 (6/7), 485-497. doi: 10.1108/JSM-01-2015-0055
McColl-Kennedy, Janet R., Cheung, Lilliemay and Ferrier, Elizabeth (2015). Co-creating service experience practices. Journal of Service Management, 26 (2), 249-275. doi: 10.1108/JOSM-08-2014-0204
Nenonen, Suvi, Kjellberg, Hans, Pels, Jaqueline, Cheung, Lilliemay, Lindeman, Sara, Mele, Cristina, Sajtos, Laszlo and Storbacka, Kaj (2014). A new perspective on market dynamics: market plasticity and the stability–fluidity dialectics. Marketing Theory, 14 (3), 269-289. doi: 10.1177/1470593114534342
Holden, Libby, Williams, Ian D., Patterson, Elizabeth, Smith, Jane, Scuffham, Paul A., Cheung, Lily, Chambers, Robyn, Golenko, Xanthe A. and Weare, Robyn (2012). Uptake of medicare chronic disease management incentives: a study into service providers' perspectives. Australian Family Physician, 41 (12), 973-977.
Willcoxson, Lesley, Kavanagh, Marie and Cheung, Lily (2011). Leading, managing and participating in inter-university teaching grant collaborations. Higher Education Research and Development, 30 (4), 533-548. doi: 10.1080/07294360.2010.526095
Cheung, Lily, Harker, Debra and Harker, Michael (2008). The state of the art of advertising from the consumers' perspective: a generational approach. The Marketing Review, 8 (2), 533-548. doi: 10.1362/146934708X314118
Jackson, Claire L., Nicholson, Caroline, Doust, Jenny, Cheung, Lily and O'Donnell, John (2008). Seriously working together: integrated governance models to achieve sustainable partnerships between health care organisations. Medical Journal of Australia, 188 (8 Supp.), S57-S60. doi: 10.5694/j.1326-5377.2008.tb01746.x
Thesis
Cheung, Lilliemay (2016). Understanding consumer-citizen resource integration in social networks. PhD Thesis, UQ Business School, The University of Queensland. doi: 10.14264/uql.2017.74