HR Practices for Success  
in Tourism

Delivered in partnership with
Queensland Tourism Industry Council (QTIC)

In-person, UQ Brisbane City  27–28 February 2023   

Register now   Enquire now

Enhance your business resilience by recruiting, engaging, and retaining the finest talent.

An increased demand for travel and tourism experiences holds potential for a strong post-pandemic recovery, but staff and skill shortages are creating major challenges for the tourism and hospitality sector worldwide. To successfully meet growing consumer demand, tourism and hospitality organisations need long term business strategies that strengthen talent retention, support ongoing quality training and employ effective risk management. 

In this course, you will discover innovative human resource management (HRM) practices to  gain a competitive advantage for sustainable recruitment and engagement in your organisation. You will gain understanding of essential frameworks and insights from the latest research to develop your own actionable HR plan for business resilience and success. Problem-based learning activities and peer-to-peer interactions will allow you to leverage, share, and build on your experience in the tourism industry and hospitality sector.

industry expertise icon

Industry expertise

Be inspired to innovate and excel
by learning from world-class business
and tourism facilitators.

practical applications icon

Practical applications

Learn how to apply
cutting-edge frameworks
directly to your business.

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Expand your network

Connect and collaborate
with peers across the
Queensland tourism industry.

What you’ll learn 

During this course, you will: 

  • develop understanding of broader environmental factors that shape the tourism labour market, and how to build a resilient workforce in day-to-day operations.
  • develop necessary skills to identify and resolve critical employment challenges in your organisation.
  • identify and target effective strategies that reduce HR costs and increase productivity.
  • tailor an actionable HR diagnostic and recovery plan specific to your organisation.

Who should attend

This course is designed for mid-to-early level managers and owners in tourism and hospitality businesses who are responsible for employee recruitment, and retention. You will benefit from this course by engaging with the latest HRM research to improve your organisation’s HR strategy and enhance your business performance. 

This course will benefit tourism and hospitality businesses experiencing staff and skill shortages by providing insights and techniques to improve HRM strategies for recruiting and retaining talent.

Upcoming sessions

Upcoming workshops

Date: 27–28 February, 2023
Time: 9am–5pm
Location: UQ Brisbane City
Cost: A$1,755 Early bird pricing until 31 January, 2023*
(usually $1,950)

Enquire now

Keep in touch

Interested in future sessions on this topic? Register here and we’ll keep you informed on new course dates. 



*Price incl. GST. See below for discounts that may apply to you.
Registrations for HR Practices for Success in Tourism close on 21 February 2023. To secure your place, we encourage you to register early. If a course is full, you will go on a waitlist and be contacted if a spot becomes available.

Read our full terms and conditions and other frequently asked questions for more information.

What's included

Learning materials

  • Receive high-quality digital resources to frame discussions and activities during the course
  • Undertake a pre-course questionnaire to identify specific challenges in your organisation. 
  • Take part in dynamic video role-play activities to engage practical learning.
  • Complete an employment diagnostic and recovery plan customised for your organisation.


  • All our face to face workshops include catering and tea/coffee facilities (please let us know if you have any dietary or accessibility requirements when booking).
  • Upon successfully completing this course, you will receive a digital badge. This will certify that you have developed the capability to address business challenges through innovation. To understand more about digital badges and it’s benefits, please refer to our FAQ.

Who you'll learn from 

Associate Professor Richard N.S. Robinson (PhD) initially practiced as a chef, predominantly managing food service operations in the prestige club, heritage facility and hotel sectors, before joining The University of Queensland in 2005. Richard teaches hospitality and tourism management, with his teaching and learning expertise recognised on state, national, and international levels by awards and advisory appointments. In 2011, he received his PhD on investigating the mobility and motivations of chefs. 

His research projects explore tourism and hospitality workforce policy and planning, skills development, identifying ‘foodies’ consumer behaviours, and designing and evaluating education programs. Since 2018, Richard has directed a program to investigate chefs’ mental health and wellbeing. He currently holds an Advance Queensland Industry Research Fellowship to develop a strategy for the tourism employment crisis and resilience. He was the invited academic representative to the Tourism Jobs Summit, hosted by Austrade in Canberra in August, 2022. Richard is regularly contacted by media to comment on his research, particularly in relation to the COVID-19 labour and skills crisis. 

Richard is a co-ordinating editor for the International Journal of Hospitality Management, as well as an editorial advisory board member on several other highly ranked tourism and hospitality journals. He has received numerous awards including the CAUTHE Fellow’s Award, Australian Government Citation for Outstanding Contributions to Student Learning, and the Emerald/EFMD Outstanding Doctoral Research Award. Holding several international adjunct and visiting professor appointments, Richard has also spent invited periods of residence and appointments at numerous universities globally, including in the US, the UK, Scandinavia, Germany, Italy, Malaysia, the Philippines and New Zealand. 

Additional information

Speak to the team 

If you have any questions about this course or anything else, please fill out the form below with details of your enquiry and our team will respond to your request within 1 business day, or call us on +61 7 3346 7999

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