The University of Queensland Business School exclusively invites you to attend our Thought Leadership Evening investigating, Why Every Business Needs Service Innovation to Thrive, Not Just Survive on Wednesday 13 November 2019.

Organisations are increasingly grappling with change driven by digital transformation and automation. No longer can we say ‘digital disruption’ is a future concern, it’s now part of everyday life. This year alone driverless bus trials commenced in Sydney Olympic Park, Uber launched a rideshare submarine in Queensland and artificial intelligence is embedded in our daily lives.
So, how can businesses not just survive but thrive in a light-speed technological evolution that guarantees perpetual change? The key to success is innovation! In particular, service innovation – which focuses on the co-creation of value with stakeholders. In service innovation tech plays a relatively small role, as innovating delivery modes, customer relationships and business models are much more important. 

Innovation expert and UQ Graduate Management Director Associate Professor Tim Kastelle is joined by Lisa Jenkinson, Director of Innovation, Digital & Data from KPMG to provide insights on how to effectively innovate when you’re delivering a service and practical steps that your organisation can take to use these changes as an opportunity. When you get right down to it, all of us are delivering a service, aren’t we?

Post event alumni networking function - Business School alumni

After the thought Leadership Evening, join Associate Professor Sarah Kelly, Marketing Discipline Leader and fellow Business School alumni at an exclusive post event networking, commencing from 7.45pm at Bar Nacional, 727 Collins Street, Docklands where we can continue the conversation over drinks and canapes. 

Register here for the post event function.


About Thought Leadership Series

Join us for our dynamic Business School Thought Leadership Series which presents alumni and industry friends with the opportunity to hear about key business topics that impact upon their careers. The Series showcases the latest in academic research paired with practical industry advice.

The Thought Leadership Series has been a key alumni initiative of the UQ Business School since 2016. The Series is presented in partnership with KPMG and previous topics have included, cybersecurity, marketing through virtual reality and resolving conflict in the workplace.

Photo gallery from Thought Leadership Series - The Future of Leadership

Watch the video to learn about what happens at Thought Leadership Series events