Momentum

The business magazine of UQ Business School

Keeping you up-to-date on the latest business thinking, research insights and expert opinion. Subscribe to get Momentum updates delivered straight to your inbox.

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  • Corporate scandals are often blamed on a couple of ‘bad apples’ in the ranks of management, but they are usually indicative of a larger fault in the system. Research shows how to avoid them by designing organisations with trust embedded in the foundations.
  • Change is coming. Corporations are having to rethink their business model and build resilience to incorporate sustainable business strategies. However, 'going green' can also offer competitive advantages for organisations, fueling new product and market opportunities.
  • Innovation is the holy grail for today’s businesses – the hidden force that helps them adapt to changing demand, drive sustained growth and dominate their markets. So why are some companies able to continually reinvent themselves and stay at the forefront of their industry when others struggle to keep up?
  • Business model innovation can allow companies to transcend the competition and dominate their industry. However, not all innovations are created equal. Here is some advice on how to press the reset button.
  • What will service look like in the future? Top international researchers came together at a thought leadership conference to predict the future of service; identifying key trends, how service firms will change and what role technology will play in 2050.
  • Is the digital hospital roll out helping to improve patient care, or is it a waste of public money? A report by UQ Business School expert offers an independent verdict.
  • People are the most important factor in a business. However, recent research has found that some traditional Human Resource (HR) practices are ineffective. Is it time for a new approach?
  • As the ‘experience economy’ gathers pace, The University of Queensland (UQ) Business School tourism experts Dr Karen Hughes and Associate Professor David Solnet explain what businesses can learn from Disney’s approach to welcoming thousands of visitors into their theme parks every day.
  • The view from Wall Street: Cryptocurrencies are here to stay, but the future of the technology may not reflect the disruptive vision of its founders, say UQ Business School Honorary Fellow, Dr Rand Low and alumnus, Emeritus Professor Terry Marsh.

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  • Concerns over missed social opportunities can be a major driver for Millennials, as the travel industry has discovered.
  • We take a look at a few useful business podcasts that could pep up your journey, and make you more effective when you get there.
  • Momentum takes a look at doing good. And why it might just be the best business decision you ever make.
  • Australian retailers are losing out in the competition for online sales, as consumers now spend more money with overseas websites than those from home-grown companies. Here are some lessons retailers could learn from their foreign competitors.
  • Tired of working long hours as an owner manager? By taking a step back, you can improve your quality of life and will be in a better position to take the business forward.
  • Boards are not just for big companies – the knowledge and contacts that experienced board members bring can help small companies to fast track their growth.
  • Team building can be challenging if the members are thousands of miles apart. However research has indicated ways to help virtual teams manage conflicts and become high performers.
  • Credit rating agencies wield considerable power in the global financial system. With one of the big three agencies, Standard & Poor’s, being sued for $5 billion by the US department of justice, we look at what credit ratings do and why they are all over the news.
  • Robots are moving off the assembly line, into other areas of work. Businesses will need to adapt to take advantage of the benefits that robots can offer, while managing the impact on their human workforce. The mantras of organisational change management, leadership and culture will take on new and very real meaning.

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  • Fintech offers easy access to banking for millions of people in developing countries, but regulators need to find better ways to address the risks, says Dr Mamiza Haq
  • Globalisation has lifted millions out of poverty but many people feel ignored by the system, says Paul Brewer. In the wake of Trump and Brexit, governments must beware of complacency.
  • Corporate sponsorship of charities is on the rise and offers benefits for both sides – though choosing the wrong partner can damage reputations. Now research has cast new light on what makes a successful sponsorship deal.
  • Traditional businesses in Indonesia are facing a fresh challenge, as the new generation of graduates exposed to western ideas are starting to rebel against authoritarian management styles and the subservient role expected of them.
  • Your cultural background may determine how you react to bad customer service, suggests a study led by UQ Business School and conducted across the US, Australia, Thailand and China. Companies seeking to expand internationally, beware, one culture's polite complaint can be another culture's outraged outburst.
  • Companies involved in corporate scandals often put the blame on rogue employees. However new research has found that in most cases, the company’s organisational design is to blame. So what can be done to help prevent such incidents in the future?
  • Low pay is no longer just a problem for the poor – it can have a damaging effect on business and the economy too, according to a leading economist.
  • New research suggests that Australia’s controversial law to curb excessive executive pay has met with some success – but at a price.

  • Customer rage is on the increase, fuelled in part by the prevalence of social media. And if organisations don’t want to be on the receiving end, they’d better start working with their customers.

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  • It might not be on their list of strategic markets, however the Big Four could be making a mistake by neglecting Iran’s potential.
  • A better understanding of culture can help Australia’s entry into the Asian market. But how can we find better ways to train managers to build insights and cultural knowledge?
  • The Paris climate change summit will trigger a new wave of cleantech investment. The breakthroughs it brings will drive economic growth and create new jobs and prosperity.

  • The movie The Big Short focuses on the events leading up to the financial crisis. However, according to Professor Anne Wyatt and Professor Peter Wells, the root of the problem lay in US policies introduced decades before.
  • Impact investing is still a new concept within financial circles, but one which could see billions of dollars channelled into addressing social problems. How can Australia make the most of it?
  • International forces are reshaping the world of business, but also creating new opportunities and a more level playing field for small firms.
  • It's close to a quarter of a century since the People's Republic of China embraced the symbol of the capitalist economy: the share market. UQ Business School's Caroline Chen says reforms over recent years are improving corporate governance and will have a knock on effect for investor confidence. But the playing field isn't quite level yet.
  • Property expert Associate Professor Clive Warren explains the underlying factors affecting the property market and answers the question everyone is asking.
  • How can general practice be managed to deliver bang-for-health-dollar-buck to the government, healthcare outcomes for patients and a respectable ROI for the business?
    UQ Business School's Dr Robyn King considers which management systems bring efficient business practice to general practice.

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  • Facebook offers new ways to communicate in a crisis. Research reveals how to use it effectively.
  • Cloud computing can offer real benefits for business but it also brings new challenges. Dr Micheal Axelsen, an IT expert from UQ Business School, says businesses need to understand the risks and address them.
  • As the system behind Bitcoin, blockchain was once seen as the domain of arms dealers and money launderers. However it is now recognised as an important technology in its own right.
  • A technique developed by a lecturer to engage students in class could provide added interest to business seminars and training
  • Healthcare IT projects have a poor track record – so why did the digital transformation of Princess Alexandra Hospital succeed when so many others have gone disastrously wrong?
  • Innovation is the key to a better future for Australians – but we need to take pride in our past achievements to convince people of the benefits, says Professor Mark Dodgson.
  • Today's focus on image, brands and buzzwords may divert attention from the nuts and bolts of business. Is it time for us all to drop the hype and face reality?
  • Businesses and professionals beware - the forces of disruption are heading this way. Here are the some of the key changes that you need to be aware of to safeguard your company and your career.
  • Finland has become a global market leader in the lucrative mobile gaming industry. Could the country’s unique business culture be the key to its success?

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  • As technology changes the way we choose and buy products, companies need to rethink their approach to customer experience. Insightful use of data is now key to understanding and engaging customers.
  • Employment in bars, restaurants and hotels could help young people with multiple challenges to break the cycle of despair. We just need to find the right recipe, says Dr Richard Robinson.
  • From socialising with staff to devising strategies to save face, the latest article in our ‘Asian century’ series explores the challenges facing Western managers in China’s hotels.
  • Customer satisfaction depends on the staff, experts believe. But how can you motivate your employees to create the best possible customer experience? Research at a Queensland restaurant chain holds some valuable clues.
  • Which of the most popular slogans are most persuasive to customers – and what do they really say about your product?
  • Concerns over missed social opportunities can be a major driver for Millennials, as the travel industry has discovered.
  • As consumers become more sophisticated, tourism and leisure businesses are no longer simply providing a service but selling an experience. Now research is casting new light on what tourists really want and how to design experiences to meet their expectations.
  • Even environmental activists go on holiday – although they may feel guilty about their impact on the planet. Now research has revealed the six most common excuses they use to justify their behaviour.
  • Loyalty schemes allow companies to tap into detailed information about their customers’ behaviour, encourage repeat customers and generate more revenue. However they need to be relevant to your customers’ needs. Here are some ideas for features, new and old, which companies are using.

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  • Recent research emerging from the UQ Business School shows that companies large and small are finding innovative and unique responses to the challenges and broader issues of sustainability and climate change.
  • This month the Green Buildings Council of Australia launches the pilot Green Stars – Communities initiative, an independent, national scheme that aims to certify the sustainability of community level projects. Associate Professor Clive Warren at UQ Business School, an expert in green building rating in the commercial office space, asks: who needs a green star rating and how do we know what it’s worth?
  • Can insurers or reinsurers change our behaviour and help us adapt to climate change? Australia’s obsession with sea changes, waterfront properties and coastal living has a dark side that will make its presence inevitably and abundantly felt in coming years.
  • For the next in our series big data we look at how data capture and analysis is starting to transform the management of our most precious resource: water.

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