Researcher biography

Alastair's research follows two interlinked main streams: 1) customer-to-customer and customer-to-service provider interactions, and 2) service environments and their impact on consumer emotions and customer behaviour.

Prior to gaining a PhD in Marketing Management in 2005 he has had extensive experience in both the commercial and public sectors. This included over 20 years of running his own businesses in areas such as retail, property management and architectural/engineering design.

To date Alastair's work has been published in: academic journals (Journal of Business Research, Psychology and Marketing, European Journal of Marketing, Marketing Theory, Managing Services Quality, Journal of Management and Organisation, Australasian Marketing Journal); as book chapters (Research on emotions in organizations, Research companion to emotions in organizations, Streaming Media in Higher Education, Serving Customers: Global reflections on Services Marketing) and at numerous international conferences. He has received a "best article" award in the Australasian Marketing Journal as well as "best paper" awards at Australasian, American and European marketing conferences.