Mrs Nicole Hay-Walters (GDipEd, MSc, BScHons) is a PhD student in the tourism discipline. Her scholarly interests lie in the field of tourism marketing and destination development, specifically, resident involvement and sustainability as well as place branding and marketing communications.

Nicole has worked extensively in the hospitality and tourism industry and has over four years’ experience teaching at the undergraduate level. Her teaching experience includes Hotel and Resort Management, Customer Experience Management, Tourism Destination Marketing and Management and Sustainable Destination Development.