Hongmin (Jess) is a PhD student at UQ Business School. She has a bachelor degree in Economics from Fudan University, China, a master degree in Public Administration from University of Delaware, US, and a master degree in International Business from QUT with distinction. Before moving to Australia, Jess has worked at a KPMG as a senior consultant. Jess’s current PhD focuses on the ethical challenges in the service industry and how organisations manage these challenges. Her research interests include leadership, business ethics, and employee performance.