Dr Neil Paulsen
Honorary Associate Professor
School of Business
Room 317, Colin Clark Building (39), St. Lucia Campus
Publications
Books
Paulsen, Neil and Hernes, Tor (2003). Managing boundaries in organizations: Multiple perspectives. London: Palgrave Macmillan. doi: 10.1057/9780230512559
Paulsen, N. and Kennedy, J. T. (1999). Decision-Making. Brisbane: Graduate Sch. of Management.
Paulsen, N. and Kennedy, J. T. (1999). Controlling. Brisbane: Graduate Sch. of Management.
Book Chapters
Tee, Eugene Y. J., Ramis, TamilSelvan, Fernandez, Elaine F. and Paulsen, Neil (2017). Responding to injustice: perception, anger, and identification as drivers of collective action. Emotions and identity. (pp. 17-46) edited by Wilfred J. Zerbe, Charmine E. J. Härtel, Neal M. Ashkanasy and Laura Petitta. Bingley, Yorkshire: Emerald Publishing Limited. doi: 10.1108/S1746-979120170000013004
Tee, Eugene Y .J., Ng, Yin Lu and Paulsen, Neil (2014). To be one of us, you have to feel like one of us: how leaders' expressed emotions influence followers' perceptions of leader self-sacrifice intentions and effectiveness in a crisis situation. Emotions and the Organizational Fabric. (pp. 247-270) edited by Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Hätel. Bingley, United Kingdom: Emerald Group Publishing. doi: 10.1108/S1746-979120140000010018
Ashkanasy, Neal M., Paulsen, Neil and Tee, Eugene Y. J. (2012). Extending relational leadership theory: the role of affective process in shaping leader-follower relationships. Advancing relational leadership research: a dialogue among perspectives. (pp. 335-359) edited by Mary Uhl-Bien and Sonia M. Ospina. Charlotte, NC, United States: Information Age Publishing.
Paulsen, N., Jones, E. L., Graham, P. W., Callan, V. J. and Gallois, C. (2005). Organizations as intergroup contexts: Communication, discourse, and identification. Intergroup Communication: Multiple Perspectives. (pp. 165-188) edited by J. Harwood and H. Giles. New York: Peter Lang Publishing.
Paulsen, N. (2005). New public management, innovation, and the non-profit domain: New forms of organizing and professional identity. Organizing innovation: New approaches to cultural change and intervention in public sector organizations. (pp. 15-28) edited by Marcel Veenswijk. Amsterdam, Netherlands: IOS Press.
Paulsen, N. and Hernes, T. (2003). Epilogue: A reflection and future directions. Managing Boundaries in Organizations: Multiple Perspectives. (pp. 302-308) edited by N. Paulsen and T. Hernes. Basingstoke, Hampshire, UK: Palgrave MacMillan.
Hernes, T. and Paulsen, N. (2003). Introduction: Boundaries & organization. Managing Boundaries in Organizations: Multiple Perspectives. (pp. 1-13) edited by N. Paulsen and T. Hernes. Basingstoke, Hampshire, UK: Palgrave MacMillan.
Paulsen, Neil (2003). "Who are we now?": Group identity, boundaries, and the (re)organizing process. Managing Boundaries in Organizations: Multiple Perspectives. (pp. 14-34) edited by Paulsen, Neil and Hernes, Tor. Basingstoke, Hampshire, U.K .: Palgrave Macmillan. doi: 10.1057/9780230512559_2
Paulsen, N. (2002). Identity in organizations and organizational effectiveness. Creating Performing Organizations: International Perspectives for Indian Managers. (pp. 151-177) edited by B. Pattanayak and V. Gupta with P. Niranjana. New Delhi: Sage Publications.
Gardner, J. M. J., Paulsen, N., Gallois, C., Callan, V. J. and Monaghan, P. G. (2001). Communication in organisations: An intergroup perspective. The New Handbook of language and Social Psychology. (pp. 561-584) edited by W. P. Robinson and H. Giles. Chichester, England: John Wiley.
Journal Articles
Saito, Hiroaki, Solnet, David, Robinson, Richard and Paulsen, Neil (2021). Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions. Journal of Hospitality and Tourism Management, 47, 190-201. doi: 10.1016/j.jhtm.2021.03.016
Yu, Xiubao, Mehmood, Khalid, Paulsen, Neil, Ma, Zhenpeng and Kwan, Ho Kwong (2021). Why safety knowledge cannot be transferred directly to expected safety outcomes in construction workers: the moderating effect of physiological perceived control and mediating effect of safety behavior. Journal of Construction Engineering and Management, 147 (1) 04020152, 04020152. doi: 10.1061/(ASCE)CO.1943-7862.0001965
Langham, Jo’Anne and Paulsen, Neil (2020). Simulating the cognitive leap using brainwriting. Design Management Journal, 15 (1), 85-101. doi: 10.1111/dmj.12062
Langham, Jo'Anne and Paulsen, Neil (2019). Applying the Experience Effectiveness (XE) Framework in the Canadian public sector. Design Management Journal, 13 (1), 53-69. doi: 10.1111/dmj.12042
Smith, Laura G. E., Gillespie, Nicole, Callan, Victor J., Fitzsimmons, Terrance W. and Paulsen, Neil (2017). Injunctive and descriptive logics during newcomer socialization: the impact on organizational identification, trustworthiness, and self-efficacy. Journal of Organizational Behavior, 38 (4), 487-511. doi: 10.1002/job.2131
Langham, Jo'Anne and Paulsen, Neil (2017). Invisible taxation: fantasy or just good service design?. Australian Tax Forum, 32 (1), 129-174.
Bradley, Andrew P., Grice, Tim and Paulsen, Neil (2017). Promoting leadership in Australian universities. Australian Universities' Review, 59 (1), 97-105.
Langham, Jo'Anne and Paulsen, Neil (2015). Effective engagement: building a relationship of cooperation and trust within the community. eJournal of Tax Research, 13 (1), 378-402.
Fitzsimmons, Terrance W., Callan, Victor J. and Paulsen, Neil (2014). Gender disparity in the C-suite: do male and female CEOs differ in how they reached the top?. Leadership Quarterly, 25 (2), 245-266. doi: 10.1016/j.leaqua.2013.08.005
Johnston, Margaret A. and Paulsen, Neil (2014). Rules of engagement: a discrete choice analysis of sponsorship decision making. Journal of Marketing Management, 30 (7-8), 634-663. doi: 10.1080/0267257X.2013.838986
Tee, Eugene Y. J., Paulsen, Neil and Ashkanasy, Neal (2013). Revisiting followership through a social identity perspective: the role of collective follower emotion and action. Leadership Quarterly, 24 (6), 902-918. doi: 10.1016/j.leaqua.2013.10.002
Paulsen, Neil, Callan, Victor J., Ayoko, Oluremi and Saunders, Diana (2013). Transformational leadership and innovation in an R&D organization experiencing major change. Journal of Organizational Change Management, 26 (3), 595-610. doi: 10.1108/09534811311328597
Tee, Eugene (Yu Jin), Ashkanasy, Neal M. and Paulsen, Neil (2013). The influence of follower mood on leader mood and task performance: an affective, follower-centric perspective of leadership. Leadership Quarterly, 24 (4), 496-515. doi: 10.1016/j.leaqua.2013.03.005
Johnston, Margaret A. and Paulsen, Neil (2011). The influence of club and sponsor images and club-sponsor congruence in the Australian Football League. International Journal of Sport Management and Marketing, 9 (1/2), 29-53. doi: 10.1504/IJSMM.2011.040256
Solnet, David Jay, Paulsen, Neil and Cooper, Chris (2010). Decline and turnaround: a literature review and proposed research agenda for the hotel sector. Current Issues in Tourism, 13 (2), 139-159. doi: 10.1080/13683500802638219
Rooney, David, Paulsen, Neil, Callan, Victor J., Brabant, Madeleine, Gallois, Cindy and Jones, Elizabeth (2010). A new role for place identity in managing organizational change. Management Communication Quarterly, 24 (1), 44-73. doi: 10.1177/0893318909351434
Paulsen, Neil and McDonald, Alex (2010). Doing social enterprise: A reflection and view from the field. Third Sector Review, 16 (2), 109-126.
Paulsen, Neil, Maldonado, Diana, Callan, Victor J. and Ayoko, Oluremi (2009). Charismatic leadership, change and innovation in an R&D organization. Journal of Organizational Change Management, 22 (5), 511-523. doi: 10.1108/09534810910983479
Hornsey, M. J., Grice, T., Jetten, J., Paulsen, N. and Callan, V. (2007). Group-directed criticisms and recommendations for change: Why newcomers arouse more resistance than old-timers. Personality And Social Psychology Bulletin, 33 (7), 1036-1048. doi: 10.1177/0146167207301029
Solnet, D. and Paulsen, N. (2006). Service climate, employee identification and customer outcomes. Journal of Hospitality Marketing and Management, 13 (3/4), 3-27. doi: 10.1300/J150v13n03_02
Grice, T. A., Gallois, C., Jones, E., Paulsen, N. and Callan, V. J. (2006). "We do it, but they don't": Multiple categorizations and work team communication. Journal of Applied Communication Research, 34 (4), 331-348. doi: 10.1080/00909880600908591
Paulsen, N., Callan, V. J., Grice, T. A., Rooney, D., Gallois, C., Jones, E., Jimmieson, N. L. and Bordia, P. (2005). Job uncertainty and personal control during downsizing: A comparison of survivors and victims. Human Relations, 58 (4), 463-496. doi: 10.1177/0018726705055033
Tourish, Dennis J., Paulsen, Neil, Hobman, Elizabeth V. and Bordia, Prashant (2004). The downsides of downsizing: Communication processes and information needs in the aftermath of a workforce reduction strategy. Management Communication Quarterly: An International Journal, 17 (4), 485-516. doi: 10.1177/0893318903262241
Callan, Victor J., Latemore, Gregory and Paulsen, Neil (2004). The best-laid plans: Uncertainty, complexity and large-scale organisational change. Mt Eliza Business Review, 7 (1), 10-17.
Bordia, P., Hunt, E., Paulsen, N., Tourish, D. J. and DiFonzo, N. (2004). Uncertainty during organizational change: Is it all about control?. European Journal of Work and Organizational Psychology, 13 (3), 345-365. doi: 10.1080/13594320444000128
Paulsen, N. (2003). Managing strategic challenges in community sector organisations. Queensland Review, 10 (1), 141-153.
Hernes, Tor and Paulsen, Neil (2003). Introduction: Boundaries and organization. Managing Boundaries in Organizations: Multiple Perspectives, 1-13. doi: 10.1057/9780230512559_1
Paulsen, Neil and Hernes, Tor (2003). Preface. Managing Boundaries in Organizations: Multiple Perspectives doi: 10.1057/9780230512559
Grice, Tim, Jones, Liz and Paulsen, Neil (2002). Multiple targets of organizational identification: the role of identification congruency. Journal of Articles in Support of the Null Hypothesis, 1 (2), 22-31.
Graham, P. W. and Paulsen, N. (2002). Third sector discourse and the future of (un)employment: Skilled labour, new technologies and the meaning of work. TEXT: An Interdisciplinary Journal for the Study of Discourse, 22 (3), 443-467. doi: 10.1515/text.2002.017
Conference Papers
Langham, Jo’Anne, Lin, Caihui, Jenkins, Anna, Bongiovanni, Ivano, Mikolajewska-Zajac, Karolina and Paulsen, Neil (2022). Gender Bias in Idea Generation and the Evaluation of Creative Ideas: An Online Behavioural Experiment. Academic Conferences and Publishing International Limited.
Langham, Jo'Anne, Paulsen, Neil and Hartel, Charmine (2017). Evaluating design effectiveness for public sector services: An introduction to XE. 12th European Conference on Innovation and Entrepreneurship, ECIE 2017, Paris, France, 21-22 September 2017. Academic Conferences and Publishing International.
Langham, Jo'Anne and Paulsen, Neil (2016). Measuring good design in the public service. Academic Design Management Conference 2016, Boston, MA United States, 28 - 29 July 2016. Boston, MA United States: Design Management Institute.
Callan, Victor, Johnston, Margaret, Paulsen, Neil and Ayoko, Remi (2013). Understanding the leadership of networks in the public health care system. EURAM13: 13th Annual Conference of the European Academy of Management 2013, Harbiye, Istanbul, Turkey, 26-29 June, 2013. Ortaköy, Istanbul, Turkey: European Academy of Management (EURAM).
Callan, Victor, Paulsen, Neil, Ayoko, Oluremi and Johnston, Margaret (2013). Transformational leadership, team identity, team effectiveness and follower satisfaction during large scale organisational change. EURAM13: 13th Annual Conference of the European Academy of Management 2013, Harbiye, Istanbul, Turkey, 26-29 June, 2013. Ortaköy, Istanbul, Turkey: European Academy of Management (EURAM).
Langham, Jo’Anne, Paulsen, Neil and Hartel, Charmine E. J. (2012). Improving tax compliance strategies: can the theory of planned behaviour predict business compliance?. Atax 10th International Tax Administration Conference, Sydney, Australia, 2 - 3 April 2012. Sydney, Australia: University of New South Wales.
Tee, E. Y. J., Ashkanasy, N. M. and Paulsen, N. (2011). Upward emotional contagion and leadership. In L. Petitta & J. M. Diefendorff (Chairs), Advances in understanding the links of emotions and context.Symposium.. 26th Annual Meeting of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL, United States, 13-16 April 2011.
Paulsen, Neil, Johnston, Margaret, Callan, Victor J., Ayoko, Oluremi (Remi) B. and Simmons, Sharelle (2010). The anatomy of leadership in clinical health networks. 24th ANZAM Conference 2010, Adelaide, SA, Australia, 8-10 December 2010. Australia: ANZAM.
Tee, Eugene E.Y., Ashkanasy, Neal M. and Paulsen, Neil (2010). Perceptions and expressions of affect as follower-centric collective action. 25th Annual Conference of The Society for Industrial and Organizational Psychology (SIOP), Atlanta, Georgia, USA., 6-10 August 2010. United States: SIOP.
Tee, E. Y. J. and Paulsen, N. (2007). Social identity in teams and leadership: Enacting, promoting and preserving identities through emotions. 21st Annual Meeting of the Australian and New Zealand Academy of Management (ANZAM), Sydney, New South Wales, 4-7 December, 2007. Sydney, New South Wales: ANZAM.
Johnston, M. and Paulsen, N. (2007). The relative importance of sponsorship selection criteria: A choice-based conjoint experiment using hierarchical Bayes analysis. Australian and New Zealand Marketing Academy (ANZMAC) Conference 2007, Dunedin, New Zealand, 3-5 December, 2007. Dunedin, New Zealand: University of Otago and ANZMAC.
Simpson, G., Roan, A. and Paulsen, N. (2007). Rethinking cynicism during organizational change: An exploratory study. Academy of Management 2007 Annual Meeting, Philadelphia, 3-8 August, 2007. Academy of Management.
Grice, T. A., Gallois, C., Jones, E., Callan, V. J. and Paulsen, N. (2006). The effects of employee group memberships on organizational communication during organizational change. The 6th Australian Industrial and Organisational Psychology Conference, Surfers Paradise, Gold Coast, Australia, 30 June - 3 July, 2005. Basingstoke, U.K.: Taylor & Francis.
Paulsen, N., Maldonado Rey, D. P., Ayoko, O. B. and Callan, V. J. (2006). Organizational change and innovation in a research intensive organization. 22nd European Group of Organization Studies (EGOS) Colloquium, Bergen, Norway, 6-8 July, 2006. Berlin, Germany: European Group for Organizational Studies.
Johnston, M. A. and Paulsen, N. (2006). Risky business: An investigation of sponsorship marketing risk. Australian and New Zealand Marketing Academy Conference (ANZMAC 2006), Brisbane, Australia, 4-6 December 2006. Brisbane, Australia: School of Advertising, Marketing and Public Relations, Queensland University of Technology.
Paulsen, N. and Paulsen, L. (2006). Measuring things that do not matter: The artifice of accountability in human service organizations. 22nd European Group of Organization Studies (EGOS) Colloquium, Bergen, Norway, 6-8 July, 2006. Berlin, Germany: European Group for Organizational Studies.
Dowd, A. B. and Paulsen, N (2006). Combining traditional survey and social network measures of group cohesion: A longitudinal study. Sunbelt XXVI - International Sunbelt Social Network Conference, Vancouver, Canada, 24-30 April, 2006. Vancouver, Canada: International Network for Social Network Analysis (INSNA).
Paulsen, N (2006). Innovating professional identies in new forms of service delivery. 26th International Congress of Applied Psychology, Athens, Greece, 16-21 July, 2006. Athens, Greece: International Association of Applied Psychology.
Rooney, D., Brabant, M., Paulsen, N., Callan, V. J. and Jones, E. (2006). Researching place and social identity in organizational change: A theoretically informed Leximancer analysis of a participant historiographical study. 56th Annual Conference of the International Communication Association: Networking Communication Research, Dresden, Germany, 19-23 June 2006. Washington, DC, U.S.A.: International Communication Association.
Chua, T. H. J., Green, P F, Paulsen, N and Suseno, Y. (2006). The antecedents of team innovation: A new perspective. Annual Meeting of the Academy of Management, Atlanta, Georgia, 11-16 August, 2006. New York: Academy of Management.
Grice, T., Gallois, C., Jones, E., Callan, V. and Paulsen, N. (2006). Employee group memberships and organisational communication during organisational change. The 34th Annual Conference of the Society for Australasian Social Psychologists, Townsville, Australia, 7 - 10 April, 2005. Basingstoke, UK: Taylor & Francis. doi: 10.1080/00049530600940006
Brereton, D. J., Beach, R., Callan, V. J., Cheshire, L. A., McKenna, B., Paulsen, N. and Parsons, D.E.R. (2005). Engaging on the ground: Site-level community engagement practices in the Australian minerals industry. Sustainable Development Conference 2005 (SD05), Alice Springs, NT, 31 October - 4 November 2005. Kingston, ACT: Minerals Council of Australia.
Solnet, D. and Paulsen, N. (2005). Rebranded Hotel Properties: The role of service climate and employee identity in predicting customer satisfaction. 2005 I-CHRIE Annual Conference, Las Vegas, NV USA, 27-31 July 2005. Virginia USA: International CHRIE.
Beach, R., Parsons, D., Brereton, D. and Paulsen, N. (2005). Engaging on the ground: Site-level community engagement practice in the Australian minerals industry. International Conference on Engaging Communities, Brisbane, QLD Queensland, 14-17 August 2005. Brisbane, QLD, Australia: Queensland Department of Main Roads.
Grice, T, Gallois, C, Jones, E, Callan, V and Paulsen, N (2005). The effects of employee group memberships on organisational communication during organisational change. CARLTON: AUSTRALIAN PSYCHOLOGICAL SOC.
Ratten, V., Paulsen, N. and Gardner, M.J. (2004). Alliance learning: A conceptual model explaining the alliance learning process. 46th Annual Meeting of the Academy of International Business, Stockholm, Sweden, 10-13 July, 2004. USA: Academy of International Business.
Callan, V. J., Grice, T. A., Jones, E., Paulsen, N. and Gallois, C. (2004). Full-time and part-time employer identifications with multiple groups. Second International Conference on Management Consulting, Lausanne, Switzerland, 23-25 June, 2004. Lausanne, Switzerland: Ecole Hoteliere de Lausanne.
Callan, V. J., Paulsen, N., Rooney, D., Gallois, C., Jones, E., Grice, T. A. and Bordia, P. (2004). Job uncertainty and personal control during downsizing: A comparison of survivors and victims. SAM/IFSAM V 11th World congress, Goteborg, Sweden, 5-7 July, 2004. Goteborg, Sweden: IFSAM.
Grice, T., Jones, E., Paulsen, N. and Gallois, C. (2003). The effects of professional status on multiple identifications at work. 5th Australian Industrial and Organisational Psychology Conference, Melbourne, June 26 - 29 2003. Basingstoke: Taylor and Francis.
Grice, T. A., Jones, E., Paulsen, N. and Gallois, C. (2003). Professional status, employee attitudes and multiple identifications at work. The 32nd Annual meeting of the Society for Australasian Social Psychologists, Sydney, Australia, 24-27 April, 2003. Basingstoke, U.K.: Taylor and Francis.
Paulsen, N., Callan, V.J. and Gallois, C. (2003). Work unit identification, communication, and employee outcomes during organizational change. Annual Meeting of the Academy of Management, Seattle, Washington, 1-6 August, 2003. New York, U.S.A.: Academy of Management.
Dowd, A. and Paulsen, N. (2002). Group cohesion and social networks: A preliminary comparison. 8th Annual Meeting of the Society of Australasian Social Psychologists, Adelaide, SA, 24-29 April, 2002. Melbourne: Australian Psychological Society.
Grice, T. A., Paulsen, N., Jones, L., Bordia, P. and Tourish, D. J. (2002). The effects of multiple identifications on employee attitudes and perceptions. 8th Annual Meeting of the Society of Australasian Social Psyco, Adelaide, SA, 24-29 April, 2002. Melbourne: Australian Psychological society.
Paulsen, N. (2001). "Who are we Now?": Group identity and the (re)organising process. The Oyssey of Organizing, Lyon, France, July 5-7th 2001. Lyon, France: E M Lyon, Universite Lumiere.
Paulsen, N., Gardner, J. M. J., Gallois, C., Callan, V. J. and Monaghan, P. (2000). The intergroup context of communication in organisations. 50th Annual Conference of the International Communication Association, Acapulco, Mexico, 01-05 June, 2000. California: University of California.
Paulsen, N. (2000). Managing strategic challenges in the third sector. Australian and New Zealand Third Sector Research Fifth Biennial Conference, University of Western Sydney, Parramatta, Sydney, 02-05 Dec 2000. University of Western Sydney, Sydney: ANZTSR.
Thesis
Paulsen, Neil, 1952- (2002). Group identification, communication and employee outcomes during organisational change. PhD Thesis, Graduate School of Management, The University of Queensland.
Research Reports
Paulsen, Neil, Bramble, Tom, Rowe, Pat and Westwood, B. (2010). Culture change for a sustainable future: strategy, culture and subculture in Queensland Health. Final report. St. Lucia, QLD, Australia: The University of Queensland.
Westwood, B., Rowe, P., Paulsen, N. and Bramble, T. (2008). Culture change for a sustainable future: strategy, culture and subculture in Queensland Health. Interim report. St. Lucia, QLD, Australia: The University of Queensland.