What will service look like in the future? Top international researchers came together at a thought leadership conference to predict the future of service; identifying key trends, how service firms will change and what role technology will play in 2050.

Is the digital hospital roll out helping to improve patient care, or is it a waste of public money? A report by UQ Business School expert offers an independent verdict.

People are the most important factor in a business. However, recent research has found that some traditional Human Resource (HR) practices are ineffective. Is it time for a new approach?

Businesses and professionals beware - the forces of disruption are heading this way. Here are the some of the key changes that you need to be aware of to safeguard your company and your career.

Market segmentation is behind the success of some of the world’s leading brands. Now a new book outlines how other businesses can benefit from the same approach.

How can organisations restore confidence in the wake of a scandal? Recent research from The University of Queensland (UQ) Business School has identified a number of different approaches organisations can take.

It’s blamed for pushing up property prices and squeezing out locals, yet Airbnb and similar platforms could offer potential community and economic benefits too. Should Australia follow American cities and regulate short-term rentals?

Millions of Australians are involved in community sport, yet clubs’ existence often depends on alcohol sales and sponsorship.

Facebook offers new ways to communicate in a crisis. Research reveals how to use it effectively.