Momentum

The business magazine of UQ Business School

Keeping you up-to-date on the latest business thinking, research insights and expert opinion. Subscribe to get Momentum updates delivered straight to your inbox.

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  • Customer satisfaction depends on the staff, experts believe. But how can you motivate your employees to create the best possible customer experience? Research at a Queensland restaurant chain holds some valuable clues.
  • Which of the most popular slogans are most persuasive to customers – and what do they really say about your product?
  • The Paris climate change summit will trigger a new wave of cleantech investment. The breakthroughs it brings will drive economic growth and create new jobs and prosperity.

  • The movie The Big Short focuses on the events leading up to the financial crisis. However, according to Professor Anne Wyatt and Professor Peter Wells, the root of the problem lay in US policies introduced decades before.
  • Concerns over missed social opportunities can be a major driver for Millennials, as the travel industry has discovered.
  • Telemedicine could transform Australia’s health services – but overcoming resistance from patients and healthcare professionals will require strong change management skills.
  • Australian retailers are losing out in the competition for online sales, as consumers now spend more money with overseas websites than those from home-grown companies. Here are some lessons retailers could learn from their foreign competitors.
  • Tired of working long hours as an owner manager? By taking a step back, you can improve your quality of life and will be in a better position to take the business forward.
  • Innovation is big business and many companies invest heavily in trying to generate new ideas. But is it worthwhile? According to some experts, most business already have enough ideas - they just need to get better at putting them into practice.

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  • Two heads are better than one, as the saying goes. But what if you could tap into the combined expertise of hundreds or thousands of people? Crowdsourcing allows companies to do just that – whether you are looking to solve a problem, find fresh ideas and inspiration or a new source of labour.
  • New research suggests that Australia’s controversial law to curb excessive executive pay has met with some success – but at a price.

  • With the rise of influencer marketing, companies are paying celebrities up to $10,000 a tweet to mention their products, while bloggers are benefiting from VIP treatment. But to what extent can a small number of people really influence opinions and drive sales?
  • Iran offers great potential for Australian business following the lifting of sanctions, but ignorance about the country could result in lost opportunities, says management expert Associate Professor Bernard McKenna.
  • Managers often dismiss the role of feelings but research suggests they should pay attention to the emotional climate at work and choose staff with emotional intelligence. Here are eight ways to create an emotionally healthy organisation.
  • As one of the world’s largest consumer markets, India offers huge opportunities for Australian companies but also major cultural challenges. After a memorable tour of India with a party of MBA students, MBA Director, Dr Sarah Kelly reveals some of the insights they gained.
  • Only three per cent of CEOs of top Australian companies are women, making it one of the lowest rates in the Western world.
  • Social media is transforming business. It is building new kinds of communities and shaping key conversations. What are the trends? Who’s doing it well? And how can you build your own online profile?
  • The reality of tougher trading conditions and the high Australian dollar means that SMEs will need smart and well-targeted strategies to make a dent in overseas markets. How can a small business determine a successful export strategy?

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