Professor David Solnet
Professor
School of Business
Room 447, General Purpose North 3 (39A), St. Lucia Campus
Researcher biography
David Solnet is a Professor of Service Management and Service Work in the UQ Business School. He is recognized internationally for his research, teaching and consulting, all focused on managing and leading service organizations, with particular emphasis on managing the employee-customer interface. His research focuses on frontline employees and the relationships between management practices, employee attitudes and firm performance. He is currently leading a new strategic initiative, creating UQ's first fully online Master's degree through a UQ partnership with edX, Master of Leadership and Innovation.
David is a sought after advisor to industry and government, specializing on business improvement, financial analysis, service quality and management development programs. He comes from a restaurant background, with over 18 years of experience including senior management roles in the USA (Brinker International, El Chico Group, Bennigan's Restaurants and Olive Garden) and Australia (including six years as general manager of Bretts Wharf in Brisbane). He has consulted to many organizations, including Merlo Coffee, Cactus Jacks Restaurant Group, Aromas Noosa, Ricky's River Bar, Locale Ristaurante, Pier Nine Restaurant and Oyster Bar, Mitchell Ogilvie Menswear and Baguette Restaurant.
David coleads the workforce research team in the tourism group at the UQ Business School and has been a principal investigator on a number of state and national projects including two 'tourism employment plans' as part of the Australian Commonwealth Government initiative to address employment challenges in regional areas in Australia; and has worked with Service Skills Australia on a number of projects centred around workforce development.
Professor Solnet has published over 50 academic journal articles, and his work consistently appears in the top journals in his field, such as the Journal of Service Management, Managing Service Quality (Journal of Service Theory and Practice), Annals of Tourism Research, International Journal of Hospitality Management, Journal of Travel Research and the Journal of Hospitality and Tourism Research.
Professor Solnet is currently an academic partner seconded to the Division of Student Affairs, developing initiatives centered around improving student experience.
Publications
Books
Kandampully, Jay, Solnet, David and Bilgihan, Anil (2024). Service management principles for hospitality & tourism in the age of digital technology. 4th ed. Oxford, United Kingdom: Goodfellow Publishers.
Kandampully, Jay and Solnet, David J. (2024). Service management and marketing principles : competing in the service economy. Abingdon, Oxon, United Kingdom: Routledge. doi: 10.4324/9781003470373
Kandampully, Jay and Solnet, David (2018). Service Management Principles for Hospitality and Tourism. 3rd ed. Dubuque, IA, United States: Kendall Hunt.
Book Chapters
Ford, Robert C. and Solnet, David (2022). How contemporary scholarship addresses service management practices. The Palgrave handbook of service management. (pp. 223-245) edited by Bo Edvardsson and Bård Tronvoll. Cham, Switzerland: Palgrave Macmillan. doi: 10.1007/978-3-030-91828-6_12
Solnet, David and Golubovskaya, Maria (2018). Service management and tourism. The SAGE handbook of tourism management: theories, concepts and disciplinary approaches to tourism. (pp. 269-294) edited by Chris Cooper, Serena Volo, William C. Gartner and Noel Scott. London, United Kingdom: SAGE Publications. doi: 10.4135/9781526461452.n17
Solnet, David and King, Ceridwyn A. (2014). Brand as the beacon to guide employee-customer interactions. Customer Experience Management: Enhancing Experience and Value Through Service Management. (pp. 9-28) edited by Jay Kandampully. Dubuque, IA, United States: Kendall Hunt Publishing.
Solnet, D. (2008). Supporting the contemporary tourism product: Service management. Contemporary tourism: An international approach. (pp. 307-343) edited by Chris Cooper and C. Michael Hall. Jordan Hill, Oxford, U.K.: Butterworth-Heinemann.
Journal Articles
Yan, Hongmin, Okimoto, Tyler G. and Solnet, David (2024). Recovery and Recidivism: The Aftermath of Helping the Organization Unethically. Journal of Business and Psychology, 1-15. doi: 10.1007/s10869-024-09988-x
Wattanacharoensil, Walanchalee, Manosuthi, Noppadol, Solnet, David, Stettler, Juerg and Panvisvas, Veerades (2024). What drives fulfilment and repeat visits among Asian domestic travellers: the application of IGSCA and fsQCA. Tourism Recreation Research, ahead-of-print (ahead-of-print), 1-19. doi: 10.1080/02508281.2024.2393515
Subramony, Mahesh, Kepes, Sven, Groth, Markus, Yagil, Dana and Solnet, David (2024). Human resource management in the emerging work ecosystem: propositions for scholarship and implications for practice. European Management Review. doi: 10.1111/emre.12681
Wattanacharoensil, Walanchalee, Pattaratanakun, Ake, Taecharungroj, Viriya and Solnet, David (2024). Toward an improved, holistic understanding of 'meaningful destination'. Tourism Recreation Research, 1-17. doi: 10.1080/02508281.2024.2357001
Subramony, Mahesh, van Jaarsveld, Danielle, Nguyen, Helena, Groth, Markus and Solnet, David (2023). Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship. Journal of Service Management, 34 (5), 829-842. doi: 10.1108/JOSM-07-2023-0326
Subramony, Mahesh, Kepes, Sven, Yagil, Dana, Groth, Markus and Solnet, David (2023). The influence of technology on the future of work: bibliometric review and directions for management scholarship. Group and Organization Management. doi: 10.1177/10596011231212517
Solnet, David and Golubovskaya, Maria (2023). Research on service frontline employees: a science – practice perspective. Journal of Service Management, 34 (5), 1021-1037. doi: 10.1108/josm-07-2023-0321
Yan, Hongmin, Solnet, David and Okimoto, Tyler G. (2023). Helping the organization but harming customers: a social identity perspective of unethical pro-organizational behavior. Journal of Services Marketing, 37 (7), 927-943. doi: 10.1108/JSM-01-2023-0004
Ladkin, Adele, Mooney, Shelagh, Solnet, David, Baum, Tom, Robinson, Richard and Yan, Hongmin (2023). A review of research into tourism work and employment: launching the annals of tourism research curated collection on tourism work and employment. Annals of Tourism Research, 100 103554, 1-20. doi: 10.1016/j.annals.2023.103554
Solnet, David, Robinson, Richard N. S., Baum, Tom and Yan, Hongmin (2022). Tourism work, media & COVID-19: a changed narrative?. Annals of Tourism Research, 97 103492, 1-17. doi: 10.1016/j.annals.2022.103492
Subramony, Mahesh, Golubovskaya, Maria, Keating, Byron, Solnet, David, Field, Joy and Witheriff, Melissa (2022). The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes. Journal of Business Research, 149, 363-374. doi: 10.1016/j.jbusres.2022.05.040
Mooney, Shelagh, Robinson, Richard, Solnet, David and Baum, Tom (2022). Rethinking tourism’s definition, scope and future of sustainable work and employment. Journal of Sustainable Tourism, 30 (12), 2707-2725. doi: 10.1080/09669582.2022.2078338
King, Ceridwyn, Madera, Juan M., Lee, Lindsey, Murillo, Enrique, Baum, Tom and Solnet, David (2021). Reimagining attraction and retention of hospitality management talent– a multilevel identity perspective. Journal of Business Research, 136, 251-262. doi: 10.1016/j.jbusres.2021.07.044
Saito, Hiroaki, Solnet, David, Robinson, Richard and Paulsen, Neil (2021). Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions. Journal of Hospitality and Tourism Management, 47, 190-201. doi: 10.1016/j.jhtm.2021.03.016
Sakdiyakorn, Malinvisa, Golubovskaya, Maria and Solnet, David (2021). Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment. International Journal of Hospitality Management, 94 102822, 102822. doi: 10.1016/j.ijhm.2020.102822
Baum, Tom, Mooney, Shelagh K.K., Robinson, Richard N.S. and Solnet, David (2020). COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?. International Journal of Contemporary Hospitality Management, 32 (9), 2813-2829. doi: 10.1108/IJCHM-04-2020-0314
Ford, Robert C. and Solnet, David J. (2020). Introduction to Special Issue, Robert C. Ford & David Solnet, editors. Organizational Dynamics, 49 (3) 100722. doi: 10.1016/j.orgdyn.2019.04.008
Kandampully, Jay and Solnet, David (2020). Competitive advantage through service in hospitality and tourism: a perspective article. Tourism Review, 75 (1), 247-251. doi: 10.1108/TR-05-2019-0175
Solnet, David, Subramony, Mahesh, Golubovskaya, Maria, Snyder, Hannah, Gray, Whitney, Liberman, Olga and Verma, Rohit (2020). Employee wellness on the frontline: an interactional psychology perspective. Journal of Service Management, 31 (5), 939-952. doi: 10.1108/JOSM-12-2019-0377
Baum, Tom, Solnet, David, Robinson, Richard and Mooney, Shelagh K. (2019). Tourism employment paradoxes, 1946-2095: a perspective article. Tourism Review, 75 (1), 252-255. doi: 10.1108/TR-05-2019-0188
Robinson, Richard N.S., Baum, Tom, Golubovskaya, Maria, Solnet, David J. and Callan, Victor (2019). Applying endosymbiosis theory: tourism and its young workers. Annals of Tourism Research, 78 102751, 102751. doi: 10.1016/j.annals.2019.102751
Solnet, David, Subramony, Mahesh, Ford, Robert C., Golubovskaya, Maria, Kang, Hee Jung (Annette) and Hancer, Murat (2019). Leveraging human touch in service interactions: lessons from hospitality. Journal of Service Management, 30 (3), 392-409. doi: 10.1108/JOSM-12-2018-0380
Golubovskaya, Maria, Solnet, David and Robinson, Richard N.S. (2019). Recalibrating talent management for hospitality: a youth development perspective. International Journal of Contemporary Hospitality Management, ahead-of-print (ahead-of-print), 4105-4125. doi: 10.1108/IJCHM-11-2018-0911
Robinson, Richard N.S., Martins, Antje, Solnet, David and Baum, Tom (2019). Sustaining precarity: critically examining tourism and employment. Journal of Sustainable Tourism, 27 (7), 1-18. doi: 10.1080/09669582.2018.1538230
Ashcroft, Elizabeth, Tuomi, Aarni, Wang, Mingsheng and Solnet, David (2019). Resistance to the adoption of ICTs in independent restaurants: insights from China & the UK. e-Review of Tourism Research, 16 (2-3), 105-114.
Keating, Byron W., McColl-Kennedy, Janet R. and Solnet, David (2018). Theorizing beyond the horizon: service research in 2050. Journal of Service Management, 29 (5), 766-775. doi: 10.1108/josm-08-2018-0264
Solnet, David, Ford, Robert and McLennan, Char-Lee (2018). What matters most in the service-profit chain? An empirical test in a restaurant company. International Journal of Contemporary Hospitality Management, 30 (1), 260-285. doi: 10.1108/IJCHM-05-2016-0267
Subramony, Mahesh, Solnet, David, Groth, Markus, Yagil, Dana, Hartley, Nicole, Beomcheol Kim, Peter and Golubovskaya, Maria (2018). Service work in 2050: toward a work ecosystems perspective. Journal of Service Management, 29 (5), 956-974. doi: 10.1108/JOSM-05-2018-0131
Golubovskaya, Maria, Robinson, Richard N. S. and Solnet, David (2017). The meaning of hospitality: do employees understand?. International Journal of Contemporary Hospitality Management, 29 (5), 1282-1304. doi: 10.1108/IJCHM-11-2015-0667
Baum, Tom, Kralj, Anna, Robinson, Richard N. S. and Solnet, David J. (2016). Tourism workforce research: a review, taxonomy and agenda. Annals of Tourism Research, 60, 1-22. doi: 10.1016/j.annals.2016.04.003
Solnet, David, Boztug, Yasemin and Dolnicar, Sara (2016). An untapped gold mine? Exploring the potential of market basket analysis to grow hotel revenue. International Journal of Hospitality Management, 56, 119-125. doi: 10.1016/j.ijhm.2016.04.013
Solnet, David, Baum, Tom, Robinson, Richard N.S. and Lockstone-Binney, Leonie (2016). What about the workers? Roles and skills for employees in hotels of the future. Journal of Vacation Marketing, 22 (3), 212-226. doi: 10.1177/1356766715617403
Robinson, Richard N.S., Kralj, Anna, Solnet, David J., Goh, Edmund and Callan, Victor J. (2016). Attitudinal similarities and differences of hotel frontline occupations. International Journal of Contemporary Hospitality Management, 28 (5), 1051-1072. doi: 10.1108/IJCHM-08-2014-0391
Robinson, Richard N. S., Solnet, David J. and Breakey, Noreen (2014). A phenomenological approach to hospitality management research: chefs' occupational commitment. International Journal of Hospitality Management, 43, 65-75. doi: 10.1016/j.ijhm.2014.08.004
Kandampully, Jay, Keating, Byron Wlliam, Kim, BeomCheol, Mattila, Anna and Solnet, David (2014). Service research in the hospitality literature: insights from a systematic review. Cornell Hospitality Quarterly, 55 (3), 287-299. doi: 10.1177/1938965514536778
Solnet, David, Nickson, Dennis, Robinson, Richard N. S., Kralj, Anna and Baum, Tom (2014). Discourse about workforce development in tourism- an analysis of public policy, planning, and implementation in Australia and Scotland: Hot air or making a difference?. Tourism Analysis, 19 (5), 609-623. doi: 10.3727/108354214X14116690097936
Robinson, Richard N. S., Kralj, Anna, Solnet, David J., Goh, Edmund and Callan, Victor (2014). Thinking job embeddedness not turnover: towards a better understanding of frontline hotel worker retention. International Journal of Hospitality Management, 36, 101-109. doi: 10.1016/j.ijhm.2013.08.008
Solnet, David J., Ford, Robert C., Robinson, Richard N. S., Ritchie, Brent W. and Olsen, Mark (2014). Modeling locational factors for tourism employment. Annals of Tourism Research, 45, 30-45. doi: 10.1016/j.annals.2013.11.005
Robinson, Richard N.S., Ritchie, Brent W., Kralj, Anna, Solnet, David J., Baum, Tom and Ford, Robert C. (2013). An Asia-Pacific core–periphery futures paradox: divergent worker and tourist mobilities. Journal of Travel Research, 53 (6), 805-818. doi: 10.1177/0047287513513164
Bolton, Ruth N., Parasuraman, A., Hoefnagels, Ankie, Migchels, Nanne, Kabadayi, Sertan, Gruber, Thorsten, Loureiro, Yuliya Komarova and Solnet, David (2013). Understanding Generation Y and their use of social media: a review and research agenda. Journal of Service Management, 24 (3), 245-267. doi: 10.1108/09564231311326987
Solnet, David, Kralj, Anna and Baum, Tom (2013). 360 degrees of pressure: the changing role of the HR professional in the hospitality industry. Journal of Hospitality and Tourism Research, 39 (2), 271-292. doi: 10.1177/1096348012471380
Solnet, David J., Baum, Tom, Kralj, Anna, Robinson, Richard N. S., Ritchie, Brent W. and Olsen, Mark (2013). The Asia-Pacific tourism workforce of the future: using Delphi techniques to identify possible scenarios. Journal of Travel Research, 53 (6), 693-704. doi: 10.1177/0047287513513163
Solnet, David, Kralj, Anna and Kandampully, Jay (2012). Generation Y employees: an examination of work attitude differences. The Journal of Applied Management and Entrepreneurship, 17 (3), 36-54.
Solnet, David (2012). Service management in hospitality education: review and reflection. Journal of Hospitality Marketing and Management, 21 (2), 184-214. doi: 10.1080/19368623.2011.584267
Solnet, David and Kralj, Anna (2011). Generational differences in work attitudes: Evidence from the hospitality industry. Florida International University Hospitality Review, 29 (2), 37-54.
Solnet, David J., Kralj, Anna L., Moncarz, Eliza and Kay, Christine (2010). Formal education relevance and effectiveness: Lodging manager perceptions. Journal of Hospitality and Tourism Education, 22 (4), 15-24. doi: 10.1080/10963758.2010.10696988
Kralj, Anna and Solnet, David (2010). Service climate and customer satisfaction in a casino hotel: An exploratory case study. International Journal of Hospitality Management, 29 (4), 711-719. doi: 10.1016/j.ijhm.2010.01.005
Schubert, Franziska, Kandampully, Jay, Solnet, David and Kralj, Anna (2010). Exploring consumer perceptions of green restaurants in the US. Tourism and Hospitality Research, 10 (4), 286-300. doi: 10.1057/thr.2010.17
Solnet, David, Kandampully, Jay and Kralj, Anna (2010). Legends of service excellence: the habits of seven highly effective hospitality companies. Journal of Hospitality Marketing and Management, 19 (8), 889-908. doi: 10.1080/19368623.2010.514562
Ahmad, Rozila, Solnet, David and Scott, Noel (2010). Human resource practices system differentiation: A hotel industry study. Journal of Hospitality and Tourism Management, 17 (1), 84-94. doi: 10.1375/jhtm.17.1.72
Ashton, Ann Suwaree, Scott, Noel, Solnet, David and Breakey, Noreen (2010). Hotel restaurant dining: The relationship between perceived value and intention to purchase. Tourism and Hospitality Research: the Surrey quarterly review, 10 (3), 206-218. doi: 10.1057/thr.2010.5
Solnet, David Jay, Paulsen, Neil and Cooper, Chris (2010). Decline and turnaround: a literature review and proposed research agenda for the hotel sector. Current Issues in Tourism, 13 (2), 139-159. doi: 10.1080/13683500802638219
Solnet, D., Kralj, A., Kay, C. and DeVeau, L. (2009). A lodging internship competency model: Enhancing educational outcomes through work integrated learning. Journal of Hospitality and Tourism Education, 21 (4), 16-24. doi: 10.1080/10963758.2009.10696956
Robinson, Richard, Barron, Paul and Solnet, David (2008). Innovative approaches to event management education in career development: A study of student experiences. Journal of Hospitality, Leisure, Sport and Tourism Education, 7 (1), 4-17. doi: 10.3794/johlste.71.170
Solnet, D. and Hood, A. (2008). Generation Y as hospitality employees: Framing a research agenda. Journal of Hospitality and Tourism Management, 15, 59-68. doi: 10.1375/jhtm.15.4.59
Solnet, D. and Kandampully, J. (2008). How some service firms have become part of “service excellence” folklore: An exploratory study. Managing Service Quality, 18 (2), 179-193. doi: 10.1108/09604520810859229
Solnet, David and Hood, Anna (2008). Generation Y as hospitality employees: Framing a research agenda. Journal of Hospitality and Tourism Management, 15 (1), 59-68. doi: 10.1375/jhtm.15.59
Solnet, David (2007). Employee customer linkages: A social identification perspective in a hotel industry context. Journal of Hospitality and Tourism Management, 14 (2), 129-143. doi: 10.1375/jhtm.14.2.129
Solnet, David (2007). An industry partnerships approach to tourism education. The Journal of Hospitality Leisure Sport and Tourism, 6 (1), 66-70. doi: 10.3794/johlste.61.140
Solnet, David, Robinson, Richard and Cooper, Chris (2007). An industry partnership approach in tourism education. The Journal of Hospitality, Leisure, Sport & Tourism Education, 6 (1), 66-70.
Solnet, D. and Paulsen, N. (2006). Service climate, employee identification and customer outcomes. Journal of Hospitality Marketing and Management, 13 (3/4), 3-27. doi: 10.1300/J150v13n03_02
Solnet, David (2006). Introducing employee social identification to customer satisfaction research: a hotel industry study. Managing Service Quality, 16 (6), 575-594. doi: 10.1108/09604520610711918
Kandampully, J. and Solnet, D. (2005). Service Orientation as a Strategic Initiative: A Conceptual Model with Examplars. Alliance Journal of Business Research, 1 (2), 1-20.
Conference Papers
Golubovskaya, Maria, Solnet, David and Robinson, Richard (2023). The Missing Voice of Adolescent Service Workers: A Qualitative Study. 83rd Annual Meeting of the Academy of Management, Boston, MA United States, 4-8 August 2023. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2023.17263abstract
Xu, Jin, Ruhanen, Lisa and Solnet, David J. (2020). Analysis of the MICE Tourism Research in China in the Last Twenty Years. x, x, x. IOP Publishing Ltd. doi: 10.1088/1755-1315/608/1/012022
Driml, Sally, Martins, Antje, Milosavljevic, Filip, Moore, Stewart, Silva, Claudia Moreno, Robinson, Richard and Solnet, David (2019). Developing a Tourism Labour Barometer for the Asia-Pacific Region. CAUTHE 2019: Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age, Cairns, QLD, Australia, 11-14 February 2019. Melbourne: CAUTHE.
Golubovskaya, Maria, Robinson, Richard and Solnet, David (2014). Hospitable hospitality workers: a study of hospitality industry worker perceptions. CAUTHE Conference 2014, Brisbane, Australia, 10-13 February 2014. Brisbane, Australia: School of Tourism, The University of Queensland.
Baum, Thomas, Solnet, David, Robinson, Richard, Nickson, Dennis and Kraljk, Anna (2013). Comparing workforce development policy in Australia and Scotland: hot air or making a difference?. CAUTHE 2013: Council for Australasian University Tourism and Hospitality Education Annual Conference, Canterbury, NZ, 11-14 February, 2013. Christchurch, NZ: CAUTHE (Council for Australasian University Tourism and Hospitality Education).
Kralj, Anna L. and Solnet, David (2011). The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industry. 9th APacCHRIE Conference 2011, Hong Kong, 2-5 June 2011. Amherst, MA, USA: ScholarWorks, UMass Amherst.
Solnet, David (2010). Service Management education: Review and reflection. IRSSM 2010: International Research Symposium in Service Management, Pointes Aux Piments, Mauritius, 24-27 August 2010. Mauritius: International Research Symposium in Service Management.
Ahmad, Rozila, Scott, Noel and Solnet, David (2010). Strategic human resource management in Malaysian five star hotels: “Best practise” or environmental “fit”?. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, TAS, Australia, 8-11 February 2010. Hobart, TAS, Australia: University of Tasmania.
Ashton, Ann Suwaree, Scott, Noel, Solnet, David and Breaky, Noreen (2010). Hotel restaurant dining: The relationship between perceived value and intention to purchase. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, Tasmania, Australia, 8-11 February 2010. Hobart, TAS, Australia: University of Tasmania.
Solnet, David and Hood, Anna (2010). "Gen-gagement": Generational differences in employee enagagement. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, TAS, Australia, 8-11 February 2010. Hobart, TAS, Australia: University of Tasmania.
Solnet, David and Kralj, Anna (2010). Generation Y employee attitudes in hospitality: a preliminary publication. CHME2010: The 19th Annual Research Conference, Surrey, United Kingdom, 5-7 May, 2010. Council for Hospitality Management Education.
Solnet, David and Kralj, Anna L. (2010). Can't get no satisfaction: An examination of Gen Y work attitudes. International Council on Hospitality Restaurant and Institutional Education, San Juan, Puerto Rico, 28-31 July 2010. Amherst, MA, United States: Hospitality and Tourism Management, University of Massachusetts Amherst.
Kralj, A., Downey, J., Solnet, D. and Brown, K. (2009). Formal education and lodging managers' competence: An industry update. 2009 ICHRIE Annual Summer Conference, San Francisco, USA, 29 July - 1 August 2009. Amherst, USA: University of Massachusetts.
Solnet, David and Kralj, Anna (2009). The new kids on the block: Generational changes in the contemporary hospitality workplace. 18th Annual CAUTHE Conference, Fremantle, Australia, 10-13 February 2009. Perth, Australia: Curtin University of Technology.
Ashton, Ann, Scott, Noel, Breakey, Noreen and Solnet, David (2009). Hotel restaurant dining: An examination of the relationship between consumer socio-demographic characteristics and purchase goals. 2009 8th Asia Pacific Forum for Graduate Students Research in Tourism, Seoul, Korea, 7-9 July 2009. Seoul, Korea: Sejong University, Korea.
Solnet, D., Hood, A. and Barron, P. (2008). Yet another challenge for hospitality managers - Generation Y: A literature review and future research agenda. 2008 International CHRIE Conference, Atlanta, GA, USA, 30 July - 2 August, 2008. Richmond VA, USA: International CHRIE.
Ahmed, R., Scott, N. and Solnet, D. (2008). How does the introduction of strategic jobs in four and five star hotels affect organisational commitment and organisational citizenship behaviour: A theoretical framework. Proceedings of the 18th Anuual Council for Australian University Tourism and Hospitality Education, CAUTHE, Conference, Gold Coast, Australia, 11-14 February, 2008. Griffith University, Gold Coast: Griffith University.
Solnet, D. (2007). Social identity theory: A role in hotel industry research. 2007 I-Chrie Conference, Dallas, Texas USA, 25-29 July 2007. Dallas, TX USA: International Council on Hospitality Restaurant and Institutional Education.
Solnet, D and Kandampully, (2006). Antecedents and Dimensions of Service Orientation: A Conceptual Framework. CAUTHE 2006 Conference: To the City and Beyond., Sofitel - Melbourne, 6-9 February 2006. Melbourne Australia: Victoria University.
Solnet, D, Robinson, R N S and Barron, P E (2006). Innovations in tourism education industry partnerships: An analysis of event management student experiences. Global Events Congress and Event Educators' Forum, Brisbane, Australia, 27-29 September, 2006. Brisbane Queensland: The University of Queensland Press.
Solnet, D and Kandampully, (2006). Competitive Advantage Through Service-Orientation: Strategic Directions for the Hospitality Industry. 2006 Annual I-CHRIE Conference Proceedings, Virginia USA, 26-30 July 2006. Pennsylvania USA: International Council on Hospitality Restaurant and Institutional Education.
Solnet, D. and Paulsen, N. (2005). Rebranded Hotel Properties: The role of service climate and employee identity in predicting customer satisfaction. 2005 I-CHRIE Annual Conference, Las Vegas, NV USA, 27-31 July 2005. Virginia USA: International CHRIE.
Solnet, D. (2004). Linking Industry and Education Providers: A Relationship Management Approach. Cauthe 2004: Creating Tourism Knowledge, Brisbane Convention & Exhibition Centre, 10-13 February 2004. Victoria: University of Queensland.
Solnet, D. (2003). The Missing in Action Workforce. The International Council for Hotel, Resturant and Institutional Education, Palm Springs, 6-9 August, 2003. Palm Springs, U.S.A.: CHRIE.
Department Technical Report
Robinson, R. N. S., Dale, N., Richardson, S., Solnet, D., and CAUTHE Colleagues and with Baum, T. (2022). Addressing structural and cultural workforce issues in the visitor and hospitality economies. SUBMISSION TO NATIONAL JOBS SUMMIT EMPLOYMENT WHITE PAPER – CONSULTATION, UQ Business School, Council for Australian Tourism and Hospitality Education.
Thesis
Solnet, David (2006). Hospitality industry turnarounds : an examination of service climate and employee identification in the hotel industry. PhD Thesis, School of Tourism, The University of Queensland. doi: 10.14264/158065
Research Reports
Andreassen, Tor W., Archibald, Gordon, Beekhuyzen, Jenine, Bongiovanni, Ivano, Brea, Edgar, Breidbach, Christoph, Burchill, Keith, Burgers, Henri, Cao, Selina, Coote, Len, Coram, Brendan, Cunningham, Claire, Feast, George, Field, Mitch, Ford, Jerad, Fouche, Leon, Gain, Alexandria, Gooding, Glen, Goyeneche Ramirez, David, Green, Teegan, Gschwind, Daniel, Hall, Thomas, Hartley, Nicole, Heinz, Daniel, Hine, Damian, Indulska, Marta, Kapernick, Brett, Kastelle, Tim, Ko, Ryan ... Zhang, Wenlu (2023). Digital Service Transformation: Pathways to human and economic wellbeing: White paper. Brisbane, QLD, Australia: The University of Queensland. doi: 10.14264/aed4918
Robinson, Richard and Solnet, David (2018). Tourism workforce report. Brisbane, QLD, Australia: Queensland Tourism Industry Council.
Robinson, Richard and Solnet, David (2018). Hospitality & events workforce report. Brisbane, QLD, Australia: The University of Queensland.
Olsen, Mark, Kavadias, Spiro, Read, Evan, Burn, Arthur, Jones, Mark, Phillips, Therese, Robinson, Richard, Solnet, David, Brennan, Tamilyn, Brydon, Sharyn, Harrington, Kim and Hardwicke, Renee (2014). Tropical North Queensland: Tourism Employment Plan 2014-2017. EC3 Global Parker Travel Collection The University of Queensland Brisbane, QLD Australia: Queensland Government.
Solnet, David, Olsen, Mark and Robinson, Richard (2013). The Red Centre Tourism Employment Plan. St Lucia, QLD, Australia: School of Tourism, The University of Queensland.
Solnet, David and Charleton, P. (2011). Generation Y as hospitality industry employees: An examination of work attitude differences. Brisbane, Qld Australia: The University of Queensand, UQ Business School.