Dr Rebekah Eden
Senior Research Fellow
School of Business
Affiliate of Queensland Digital Health Centre
Queensland Digital Health Centre
Researcher biography
Rebekah completed her PhD in 2017 and investigated the complex interplay between the users, effective use, and impacts of organizational-wide information systems. In 2017, Rebekah also served as a post-doctoral research fellow at the University of Queensland and extended her theoretical and methodological expertise to the healthcare context. She continued to deepen her expertise in the health domain as a senior lecturer at the Queensland University of Technology between 2018-2022 and integrated this knowledge into authentic teaching cases in enterprise systems management subjects. In 2023, Rebekah became a senior research fellow at the within the UQ Business School as part of the Health Research Accelerator Initiative. She is also an active member of the UQ Business School's Future of Health Research Hub (https://business.uq.edu.au/research/research-hubs/future-health)
Rebekah's research centres on the digital transformation of healthcare, including the impacts of the transformation, how effectively health information systems and their data are used, and areas critical to the success of the transformation such as governance and culture. To provide insights into this phenomenon, Rebekah adopts a mixed methods approach involving qualitative case studies, interviews, and focus groups, and quantitative survey-based techniques. Rebekah has published her work in a variety of forums, including MIS Quarterly Executive, Journal of Medical Internet Research, Medical Journal of Australia, Communications of the AIS, Australian Health Review, and the International Conference of Information Systems. She serves on the editorial of the Communications of the AIS and has been a guest editor at several journals and conferences.
Journal Articles
Abdelghani, Mahmoud, Yeh, Yi-Ting, Eden, Rebekah, Woods, Leanna, Mattison, Graeme, Macklin, Sophie, Canfell, Oliver and Sullivan, Clair (2025). Impacts of eHealth on hospitals: an updated narrative review of systematic reviews. Australian Health Review, 49 (3) AH24321, 1-9. doi: 10.1071/ah24321
Woods, Leanna, Eden, Rebekah, Macklin, Sophie, Krivit, Jenna, Duncan, Rhona, Murray, Helen, Donovan, Raelene and Sullivan, Clair (2024). Strengthening rural healthcare outcomes through digital health: qualitative multi-site case study. BMC Health Services Research, 24 (1) 1096. doi: 10.1186/s12913-024-11402-4
Woods, Leanna, Eden, Rebekah, Green, Damian, Pearce, Andrew, Donovan, Raelene, McNeil, Keith and Sullivan, Clair (2024). Impact of digital health on the quadruple aims of healthcare: a correlational and longitudinal study (Digimat Study). International Journal of Medical Informatics, 189 105528, 105528. doi: 10.1016/j.ijmedinf.2024.105528
Baker, Elizabeth White, Eden, Rebekah and Xue, Yajiong (2023). Health information systems research: opportunities to further advance the field. Communications of the Association for Information Systems, 53 (1), 984-1002. doi: 10.17705/1cais.05342
Woods, Leanna, Dendere, Ronald, Eden, Rebekah, Grantham, Brittany, Krivit, Jenna, Pearce, Andrew, McNeil, Keith, Green, Damian and Sullivan, Clair (2023). Perceived impact of digital health maturity on patient experience, population health, health care costs, and provider experience: mixed methods case study. Journal of Medical Internet Research, 25 e45868, 1-17. doi: 10.2196/45868
Syed, Rehan, Eden, Rebekah, Makasi, Tendai, Chukwudi, Ignatius, Mamudu, Azumah, Kamalpour, Mostafa, Geeganage, Dakshi Kapugama, Sadeghianasl, Sareh, Leemans, Sander J. J., Goel, Kanika, Andrews, Robert, Wynn, Moe Thandar, ter Hofstede, Arthur and Myers, Trina (2023). Digital health data quality issues: systematic review. Journal of Medical Internet Research, 25 e42615, e42615. doi: 10.2196/42615
Syed, Rehan, Bandara, Wasana and Eden, Rebekah (2023). Public sector digital transformation barriers: A developing country experience. Information Polity, 28 (1), 5-27. doi: 10.3233/ip-220017
Woods, Leanna, Eden, Rebekah, Canfell, Oliver J., Nguyen, Kim‐Huong, Comans, Tracy and Sullivan, Clair (2023). Show me the money: how do we justify spending health care dollars on digital health?. Medical Journal of Australia, 218 (2), 53-57. doi: 10.5694/mja2.51799
Eden, Rebekah, Burton-Jones, Andrew, Donovan, Raelene, Staib, Andrew, Ballantine, Cameron, McKavanagh, Daniel and Sullivan, Clair (2022). The digital transformation journey of a large Australian hospital: a teaching case. Communications of the Association for Information Systems, 51 (1) 25, 842-865. doi: 10.17705/1CAIS.05134
Woods, Leanna, Eden, Rebekah, Duncan, Rhona, Kodiyattu, Zack, Macklin, Sophie and Sullivan, Clair (2022). Which one? A suggested approach for evaluating digital health maturity models. Frontiers in Digital Health, 4 1045685, 1045685. doi: 10.3389/fdgth.2022.1045685
Woods, Leanna, Eden, Rebekah, Pearce, Andrew, Wong, Yu Ching Ides, Jayan, Lakshmi, Green, Damian, McNeil, Keith and Sullivan, Clair (2022). Evaluating digital health capability at scale using the digital health indicator. Applied Clinical Informatics, 13 (5), 991-1001. doi: 10.1055/s-0042-1757554
Jarvis, Lee C., Eden, Rebekah, Wright, April L. and Burton-Jones, Andrew (2022). Integrating information systems and institutional insights: advancing the conversation with examples from digital health. Research of the Sociology of Organizations, 83, 211-233. doi: 10.1108/s0733-558x20220000083009
Duncan, Rhona, Eden, Rebekah, Woods, Leanna, Wong, Ides and Sullivan, Clair (2022). Synthesizing dimensions of digital maturity in hospitals: systematic review. Journal of Medical Internet Research, 24 (3) e32994, e32994. doi: 10.2196/32994
Poppe, Erik, Pika, Anastasiia, Wynn, Moe Thandar, Eden, Rebekah, Andrews, Robert and ter Hofstede, Arthur H. M. (2021). Extracting best-practice using mixed-methods insights and recommendations from a case study in insurance claims processing. Business and Information Systems Engineering, 63 (6), 637-651. doi: 10.1007/s12599-021-00698-9
Kamalpour, Mostafa, Rezaei Aghdam, Atae, Watson, Jason, Tariq, Amina, Buys, Laurie, Eden, Rebekah and Rehan, Syed (2021). Online health communities, contributions to caregivers and resilience of older adults. Health and Social Care in the Community, 29 (2), 328-343. doi: 10.1111/hsc.13247
Kamalpour, Mostafa, Eden, Rebekah, Syed, Rehan A., Buys, Laurie, Tariq, Amina and Watson, Jason (2021). What older adults do in online communities when they co-create and co-destruct value. International Journal of Quality and Service Sciences, 13 (3), 433-455. doi: 10.1108/IJQSS-03-2020-0043
Eden, Rebekah, Burton-Jones, Andrew, Staib, Andrew and Sullivan, Clair (2020). Surveying perceptions of the early impacts of an integrated electronic medical record across a hospital and healthcare service. Australian Health Review, 44 (5), 690-698. doi: 10.1071/AH19157
Eden, Rebekah, Burton-Jones, Andrew, Grant, James, Collins, Renea, Staib, Andrew and Sullivan, Clair (2020). Digitising an Australian university hospital: qualitative analysis of staff-reported impacts. Australian Health Review, 44 (5), 677-689. doi: 10.1071/AH18218
Eden, Rebekah, Burton-Jones, Andrew, Scott, Ian, Staib, Andrew and Sullivan, Clair (2018). Effects of eHealth on hospital practice: synthesis of the current literature. Australian Health Review, 42 (5), 568-578. doi: 10.1071/AH17255
Eden, Rebekah, Jones, Andrew Burton, Casey, Veronica and Draheim, Michael (2018). Digital transformation requires workforce transformation. MIS Quarterly Executive, 18 (1), 1-17. doi: 10.17705/2msqe.00005
Eden, Rebekah, Sedera, Darshana and Tan, Felix (2014). Sustaining the Momentum: Archival Analysis of Enterprise Resource Planning Systems (2006-2012). Communications of the Association for Information Systems, 35 3, 39-82. doi: 10.17705/1CAIS.03503
Conference Papers
Yeh, Yi-Ting, Eden, Rebekah, Fielt, Erwin, Rehan, Syed, Donovan, Raelene, Eley, Robert and Staib, Andrew (2023). Unveiling the value of big data analytics use: A digital hospital case study. European Conference on Information Systems, Kristiansand, Norway, 11-16 June 2023.
Goel, Kanika, Sadeghianasl, Sareh, Andrews, Robert, ter Hofstede, Arthur H.M., Wynn, Moe T., Geeganage, Dakshi Kapugama, Leemans, Sander J.J., McGree, James, Eden, Rebekah, Staib, Andrew, Eley, Rob and Donovan, Raelene (2023). Digital health data imperfection patterns and their manifestations in an Australian digital hospital. 56th Hawaii International Conference on System Sciences, Maui, HI, United States, 3-6 January 2023. Washington, DC, United States: IEEE Computer Society. doi: 10.24251/hicss.2023.398
Eden, Rebekah, Rehan, Syed, Makasi, Tendai, Andrews, Robert, ter Hofstede, Arthur, Wynn, Moe Thandar, Donovan, Raelene, Eley, Robert and Staib, Andrew (2023). Revealing the root causes of digital health data quality issues: a qualitative investigation of the Odigos framework. 56th Hawaii International Conference on System Sciences, Maui, HI, United States, 3-6 January 2023. Washington, DC, United States: IEEE Computer Society. doi: 10.24251/hicss.2023.372
Eden, Rebekah, Syed, Rehan, Leemans, Sander J. J. and Buijs, Joos A. C. M. (2021). A case study of inconsistency in process mining use: implications for the theory of effective use. 19th International Conference on Business Process Management (BPM), Rome, Italy, 6-10 September 2021. Heidelberg, Germany: Springer. doi: 10.1007/978-3-030-85469-0_23
Jayarathna, Lakmali, Fielt, Erwin, Eden, Rebekah and Nili, Alireza (2021). The effective use of social media networks for collaborative learning in higher education. 2020 International Conference on Information Systems, Online, 13 - 16 December 2020. New York, NY, United States: Association for Information Systems.
Eden, Rebekah, Burton-Jones, Andrew, Ballantine, Cameron, Staib, Andrew and Sullivan, Clair (2020). The transformation of Australia’s first large digital hospital: a teaching case. International Conference on Information Systems, Online, 13-16 December 2020. New York, NY United States: Association for Information Systems.
Jayarathna, Lakmali, Fielt, Erwin, Eden, Rebekah and Nili, Alireza (2020). Contextualizing the effective use of social media network for collaborative learning: An affordance perspective. 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, Dubai, 20 - 24 June 2020. New York, NY, United States: Association for Information Systems.
Eden, Rebekah, Fielt, Erwin and Murphy, Glen (2020). Advancing the theory of effective use through operationalization. European Conference on Information Systems, Online, June 2020. New York, NY, United States: Association for Information Systems.
Eden, Rebekah, Burton-Jones, Andrew and Donovan, Raelene (2020). Testing the links from fit to effective use to impact: A digital hospital case. 40th International Conference on Information Systems, ICIS 2019, Munich, Germany, 15 - 18 December 2019. Atlanta, United States: Association for Information Systems.
Syed, Rehan, Leemans, Sander J. J., Eden, Rebekah and Buijs, Joos A. C. M. (2020). Process mining adoption: a technology continuity versus discontinuity perspective. Business Process Management Forum 2020, Seville, Spain, 13-18 September 2020. Heidelberg, Germany: Springer. doi: 10.1007/978-3-030-58638-6_14
Wynn, Moe Thandar, Suriadi, Suriadi, Eden, Rebekah, Poppe, Erik, Pika, Anastasiia, Andrews, Robert and ter Hofstede, Arthur H. M. (2019). Grounding process data analytics in domain knowledge: A mixed-method approach to identifying best practice. Business Process Management Forum 2019 (BPM 2019), Vienna, Austria, 1-6 September 2019. Heidelberg, Germany: Springer. doi: 10.1007/978-3-030-26643-1_10
Eden, Rebekah and Burton-Jones, Andrew (2018). The dynamics of organizational culture: the case of culture work in a digital hospital. International Conference on Information Systems, San Francisco, California, 13-16 December 2018. Atlanta, GA United States: Association for Information Systems.
Eden, Rebekah, Akhlaghpour, Saeed, Spee, Paul, Staib, Andrew, Sullivan, Clair and Burton-Jones, Andrew (2018). Unpacking the Complexity of Consistency: Insights from a Grounded Theory Study of the Effective Use of Electronic Medical Records. 51st Hawaii International Conference on System Sciences, Hawaii, United States, 3-6 January 2018. Hawaii, United States: Hawaii International Conference on System Sciences. doi: 10.24251/hicss.2018.381
Eden, Rebekah and Burton-Jones, Andrew (2018). Beyond effective use: A journey to understand inconsistencies in use. International Conference on Information Systems 2018, ICIS 2018, San Francisco, CA United States, 13-16 December 2018. Atlanta, GA United States: Association for Information Systems.
Eden, Rebekah, Fielt, Erwin and Murphy, Glen (2017). Who are the operational users of enterprise systems: Does one size Fit All?. 28th Australasian Conference on Information Systems, ACIS 2017, Hobart, TAS Australia, 3 - 6 December 2017. Hobart, TAS Australia: University of Tasmania.
Dey, Sharmistha and Eden, Rebekah (2016). Gamification: An emerging trend. 20th Pacific Asia Conference on Information Systems, PACIS 2016, Chiayi, Taiwan, 27 June - 1 July 2016. New York, NY, United States: Association for Information Systems.
Eden, Rebekah, Fielt, Erwin and Murphy, Glen (2016). The impact of user capital on information systems success. 20th Pacific Asia Conference on Information Systems, PACIS 2016, Chiayi, Taiwan, 27 June - 1 July 2016. New York, NY, United States: Association for Information Systems.
Walther, Sebastian, Eden, Rebekah, Phadke, Gaurang and Torsten, Eymann (2015). The role of past experience with on-premise on the confirmation of the actual system quality of on-demand enterprise systems. Pre-ICIS 2012 International Workshop, Orlando, FL, United States, 16 December 2012. Switzerland: Springer. doi: 10.1007/978-3-319-17587-4_15
Eden, Rebekah and Sedera, Darshana (2014). The largest admitted IT project failure in the Southern Hemisphere: a teaching case. 35th International Conference on Information Systems, ICIS 2014, Auckland, New Zealand, 14-17 December 2014. Association for Information Systems.
Rahman, Md Istehadur, Alarifi, Abdulrahman Hamad E., Eden, Rebekah and Sedera, Darshana (2014). Archival analysis of service desk research: new perspectives on design and delivery. 25th Australasian Conference on Information Systems, ACIS 2014, Auckland, New Zealand, 8-10 December 2014. i6doc.com.
Sedera, Darshana, Eden, Rebekah and McLean, Ephraim R. (2013). Are we there yet? A step closer to theorizing information systems success. International Conference on Information Systems, ICIS 2013, Milan, Italy, 15-18 December 2013. Atlanta, GA, USA: Association for Information Systems.
Eden, Rebekah, Sedera, Darshana D. and Tan, Felix Ter Chian (2012). Archival analysis of Enterprise Resource Planning Systems: The current state and future directions. 33rd International Conference on Information Systems, ICIS 2012, Orlando, Florida, United States, 16-19 December 2012. Atlanta, GA, USA: Association for Information Systems.