Dr Jie Wang
Associate Professor
School of Business
+61 7 334 60758
Researcher biography
Associate Professor Jie Wang completed a PhD in the field of crisis management at the University of Queensland. Her research interests are associated with risk, crisis and disaster management in tourism and hospitality. Her research focuses on how humans perceive and act in relation to risk, crisis and disaster, with the aim of understanding how behaviour changes can improve the resilience of people, organisations and tourism destinations.
Her research on enhancing crisis preparedness won the Outstanding Doctoral Research Award from the European Foundation for Management Development (EFMD) and Emerald Publishing. Dr Wang has also received Early Career Researcher Excellence Award (in Research) from UQ Business School in 2019. She works across disciplinary boundaries including management, strategy, psychology, economics and medicine. She also works with international collaborators from North America, Europe and Asia. She has received an Australian Government grant in 2021 to establish the 'Australia-Indonesia Business Resilience Hub' focusing on tourism thriving and capability building.
Dr Wang has been actively involved in a number of teaching and learning innovation projects. In 2019, she received a Commendation for UQ Citation for Outstanding Contributions to Student Learning from the University of Queensland. In 2018, she received Excellence in Education Award for Enhancing Employability from UQ Faculty of Business, Economics & Law. In 2023, she has been shortlisted for UQ Awards for Excellence in Graduate Research Training, and received a UQ BEL Excellence Award in 'Research for HDR Supervision'.
Publications
Book Chapters
Wu, Mao-Ying, Wu, Xinfang, Li, Qiu-cheng, Wang, Jie and Wang, Yi (2024). Justice and community citizenship behavior for the environment: small tourism business entrepreneurs' perspectives. Tourism, Global Crises and Justice. (pp. 76-94) London: Routledge. doi: 10.4324/9781003492610-6
Wang, Jie and Karl, Marion (2021). Understanding how tourists perceive and respond to risk: a focus on health risk. Tourist health, safety and wellbeing in the new normal. (pp. 347-371) edited by Jeff Wilks, Donna Pendergast, Peter A. Leggat and Damian Morgan. Singapore: Springer Singapore. doi: 10.1007/978-981-16-5415-2_14
Wang, Jie and Ritchie, Brent W. (2014). The influence of organizational culture in crisis planning: an application of the competing value framework (CVF) in Chinese Hotels. Tourism Crisis and Disaster Management in the Asia-Pacific. (pp. 44-61) edited by Brent W. Ritchie and Kom Campiranon. Wallingford, Oxfordshire, UK: CABI International. doi: 10.1079/9781780643250.0044
Journal Articles
Wu, Xiaoyi, Liu, Qilin, Qu, Hailin and Wang, Jie (2023). The effect of algorithmic management and workers’ coping behavior: an exploratory qualitative research of Chinese food-delivery platform. Tourism Management, 96 104716, 1-14. doi: 10.1016/j.tourman.2022.104716
Deng, Zhiming, Jiang, Yawei and Wang, Jie (2023). Travel live-streaming empowerment amid crises: a processual and psychological view. Current Issues in Tourism, 27 (3), 341-349. doi: 10.1080/13683500.2023.2214355
Wang, Jie and Zhai, Xueting (2023). Leveraging emotional solidarity in disaster recovery. Annals of Tourism Research, 99 103530, 1-4. doi: 10.1016/j.annals.2023.103530
Huang, Songshan, Bao, Jigang, Jin, Xin and Wang, Jie (2023). COVID-19, tourism, and China: seeking certainties in uncertain times. Journal of China Tourism Research, 19 (1), 1-6. doi: 10.1080/19388160.2023.2174644
Deng, Zhiming, Benckendorff, Pierre and Wang, Jie (2022). From interaction to relationship: rethinking parasocial phenomena in travel live streaming. Tourism Management, 93 104583, 104583. doi: 10.1016/j.tourman.2022.104583
Wu, Mao-Ying, Wu, Xinfang, Li, Qiu-cheng, Wang, Jie and Wang, Yi (2022). Justice and community citizenship behavior for the environment: small tourism business entrepreneurs’ perspectives. Journal of Sustainable Tourism, 31 (12), 1-18. doi: 10.1080/09669582.2022.2122061
Wang, Jie, Gill, Chelsea and Lee, Kuan-Huei (2022). Effective mentoring in a work-integrated learning (WIL) program. Journal of Teaching in Travel and Tourism, 23 (1), 1-19. doi: 10.1080/15313220.2022.2056561
Sun, Ya-Yen, Sie, Lintje, Faturay, Futu, Auwalin, Ilmiawan and Wang, Jie (2021). Who are vulnerable in a tourism crisis? A tourism employment vulnerability analysis for the COVID-19 management. Journal of Hospitality and Tourism Management, 49, 304-308. doi: 10.1016/j.jhtm.2021.08.014
Wu, Xiaoyi, Wang, Jie and Ling, Qian (2021). Managing internal service quality in hotels: determinants and implications. Tourism Management, 86 104329, 104329. doi: 10.1016/j.tourman.2021.104329
Pham, Le Diem Quynh, Coles, Tim, Ritchie, Brent W. and Wang, Jie (2021). Building business resilience to external shocks: conceptualising the role of social networks to small tourism and hospitality businesses. Journal of Hospitality and Tourism Management, 48, 210-219. doi: 10.1016/j.jhtm.2021.06.012
Wu, Xiaoyi, Lin, Lan and Wang, Jie (2021). When does breach not lead to violation? A dual perspective of psychological contract in hotels in times of crisis. International Journal of Hospitality Management, 95 102887, 102887. doi: 10.1016/j.ijhm.2021.102887
Deng, Zhiming, Benckendorff, Pierre and Wang, Jie (2021). Travel live streaming: an affordance perspective. Information Technology and Tourism, 23 (2), 189-207. doi: 10.1007/s40558-021-00199-1
Wang, Jie, Liu-Lastres, Bingjie, Ritchie, Brent W. and Pan, Dong-Zi (2019). Risk reduction and adventure tourism safety: an extension of the risk perception attitude framework (RPAF). Tourism Management, 74, 247-257. doi: 10.1016/j.tourman.2019.03.012
Wang, Jie, Liu-Lastres, Bingjie, Ritchie, Brent W. and Mills, Deborah J. (2019). Travellers' self-protections against health risks: an application of the full Protection Motivation Theory. Annals of Tourism Research, 78 102743, 102743. doi: 10.1016/j.annals.2019.102743
Zhu, Yunxia, Cheng, Mingming, Wang, Jie, Ma, Laikun and Jiang, Ruochen (2019). The construction of home feeling by Airbnb guests in the sharing economy: a semantics perspective. Annals of Tourism Research, 75, 308-321. doi: 10.1016/j.annals.2018.12.013
Wang, Jie, Liu-Lastres, Bingjie, Shi, Yong and Li, Tingting (2019). Thirty years of research on tourism safety and security: a comparative automated content analysis approach. Journal of China Tourism Research, 15 (3), 1-19. doi: 10.1080/19388160.2019.1575779
Möller, Cecilia, Wang, Jie and Nguyen, Hanh Thuy (2018). #Strongerthanwinston: tourism and crisis communication through Facebook following tropical cyclones in Fiji. Tourism Management, 69, 272-284. doi: 10.1016/j.tourman.2018.05.014
Wang, Jie and Wu, Xiaoyi (2018). Top-down or outside-in? Culturally diverse approaches to hotel crisis planning. Journal of Hospitality and Tourism Management, 36, 76-84. doi: 10.1016/j.jhtm.2018.08.002
Goh, Edmund, Ritchie, Brent and Wang, Jie (2017). Non-compliance in national parks: An extension of the theory of planned behaviours model with pro-environmental values. Tourism Management, 59 (April), 123-127. doi: 10.1016/j.tourman.2016.07.004
Luo, Qiuju, Wang, Jie and Yun, Weijia (2016). From lost space to third place: the visitor's perspective. Tourism Management, 57, 106-117. doi: 10.1016/j.tourman.2016.05.012
Hughes, Karen, Wang, Jie and Shu, Mengya (2015). Exploring the travel patterns, preferences and recommendations of Chinese university students living in Australia. Journal of Hospitality and Tourism Management, 23 31, 12-22. doi: 10.1016/j.jhtm.2015.03.002
Wang, Jie and Ritchie, Brent W. (2013). Attitudes and perceptions of crisis planning among the accommodation managers: results from an Australian study. Safety Science, 52, 81-91. doi: 10.1016/j.ssci.2012.02.005
Wang, Jie and Ritchie, Brent W. (2012). Understanding accommodation managers' crisis planning intention: An application of the theory of planned behaviour. Tourism Management, 33 (5), 1057-1067. doi: 10.1016/j.tourman.2011.12.006
Ritchie, Brent W., Bentley, Guy, Krouth, Thomas and Wang, Jie (2011). Proactive crisis planning: lessons for the accommodation industry. Scandinavian Journal of Hospitality and Tourism, 11 (3), 367-386. doi: 10.1080/15022250.2011.600591
Wang, J, Huyton, J, Gao, XC and Ayres, H (2010). Evaluating undergraduate courses in tourism management: A comparison between Australia and China. Journal of Hospitality, Leisure, Sports and Tourism Education, 9 (2), 46-62. doi: 10.3794/johlste.92.258
Wang, Jie, Ayres, Helen and Huyton, Jeremy (2010). Is tourism education meeting the needs of the tourism industry? An Australian case study. Journal of Hospitality and Tourism Education, 22 (1), 8-14. doi: 10.1080/10963758.2010.10696964
Wang, Jie and Ritchie, Brent (2010). A theoretical model for strategic crisis planning: Factors influencing crisis planning in the hotel industry. International Journal of Tourism Policy, 3 (4), 297-317. doi: 10.1504/IJTP.2010.040390
Wang, J., Ayres, H. and Huyton, J. (2009). Job Ready Graduates: A Tourism Industry Perspective. Journal of Hospitality and Tourism Management, 16 (1), 62-72. doi: 10.1375/jhtm.16.1.62
Conference Papers
Previte, Josephine, Wang, Jie, Chen, Rocky, Zhao, Yimeng and Pini, Barbara (2023). Mind the accessibility gap: explorations of the disabling marketplace. ANZMAC 2023: Marketing for good, Dunedin, New Zealand, 4 - 6 December 2023. Dunedin, New Zealand: University of Otago.
Sun, Ya-Yen, Wang, Jie, Faturay, Futu, Auwalin, Ilmiawan and Sie, Lintje (2022). Road to recovery: Assessing job risk and the impact on the most vulnerable in Indonesia’s pandemic-hit tourism industry. The 17th IRSA International Conference, Mataram, Lombok, Indonesia, 18-19 July 2022. Online:
Deng, Zhiming, Benckendorff, Pierre and Wang, Jie (2019). Blended Tourism Experiencescape: A Conceptualisation of Live-Streaming Tourism. eTourism Conference (ENTER) - eTourism - Towards a Sustainable Digital Society, Nicosia Cyprus, 30 January - 1 February 2019. Cham, Switzerland: Springer. doi: 10.1007/978-3-030-05940-8_17
Wang, Jie, Ritchie, Brent, Watson, Bernadette and Chien, Monica (2013). Health and safety risk perceptions and behaviour of Australian outbound travellers. CAUTHE 2013: Council for Australasian University Tourism and Hospitality Education Annual Conference, Canterbury, NZ, 11-14 February, 2013. Christchurch, NZ: CAUTHE (Council for Australasian University Tourism and Hospitality Education).
Hughes, Karen, Wang, Jie and Shu, Lavender (2013). Thunder down under? Chinese students' preferences for Australia's tourism experiences. CAUTHE 2013: Council for Australasian University Tourism and Hospitality Education Annual Conference, Canterbury, NZ, 11-14 February, 2013. Christchurch, NZ: CAUTHE (Council for Australasian University Tourism and Hospitality Education).
Data Collection
Zhao, Yimeng and Wang, Jie (2022). HE001558-The role of social media opinion leaders in travel health communication. The University of Queensland. (Dataset) doi: 10.48610/24401e1
Thesis
Jie Wang (2011). Planning for the inevitable: an examination of strategic crisis planning in the Australian accommodation industry. PhD Thesis, School of Tourism, The University of Queensland.
Research Reports
Hiller, Michael, Jenkinson, Lisa, Kastelle, Tim, Barrett, Andrew, Bond, Shaun, Miller, Andy, Bongiovanni, Ivano, Wilson, Andrew, Brown, Dan, Hubbard, Ellie, McLennan, Kelly, Schleicher, Sabine, Clark, Samantha, Wang, Jie, Gabby Walters and Meath, Cristyn (2022). Building business resilience. Brisbane, QLD, Australia: KPMG/The University of Queensland.
Sun, Ya-Yen, Auwalin, Ilmiawan, Wang, Jie, Sie, Lintje, Wijanarko, Andri, Sebastian, Eugene, Brown, Helen and Downes, Mary (2021). Road to recovery: assessing job risk and the impact on the most vulnerable in Indonesia’s pandemic-hit tourism industry. Canberra, ACT, Australia: Australia-Indonesia Centre.
Newspaper Articles
Sun, Ya-Yen, Futuray, Futu, Auwalin, Ilmiawan, Wang, Jie and Sie, Lintje (2021, 09 08). Tanpa turis di Indonesia; perempuan, pemuda, dan pekerja berpendidikan rendah kehilangan pekerjaan besar-besaran The Conversation
Sun, Ya-Yen, Futuray, Futu, Auwalin, Ilmiawan, Wang, Jie and Sie, Lintje (2021, 09 08). Women, youth and low-education workers bear the worst job losses in Indonesia when there are no tourists The Conversation