Dr Tapani Rinta-Kahila
Senior Research Fellow
School of Business
Affiliate of Centre for Enterprise AI
Centre for Enterprise AI
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Researcher biography
Dr Tapani Rinta-Kahila is a Senior Lecturer of Business Information Systems and an ARC DECRA Fellow at The University of Queensland Business School. He holds a doctoral degree from Aalto University School of Business, where he wrote an award-winning dissertation on the decommissioning of organisational information systems.
His research focuses on issues around the implementation and management of artificial intelligence (AI) systems in organisations, unintended consequences of technology use, and replacement of organisational information systems (IS). In particular, Tapani strives to understand how contemporary technologies such as AI affect the way in which people learn, work and organise, and how the negative consequences of such technologies can be managed.
Tapani's research has appeared in leading IS journals, including MIS Quarterly, Journal of the Association for Information Systems, European Journal of Information Systems, Journal of Information Technology, Information & Management, and MIS Quarterly Executive, as well as in leading IS conferences, such as ICIS, ECIS, HICSS, and ACIS. His publication "Algorithmic decision-making and system destructiveness: A case of automatic debt recovery" in European Journal of Information Systems was awarded both the prestigious Stafford Beer Medal and the AIS Senior Scholar Best IS Publication Award in 2023. Moreover, his research achievements more generally have been recognised with the AIS Early Career Award, as well as awards for Early-Career Research Excellence from the UQ Business School and BEL Faculty. Further, his industry engagement with the software vendor SAP received the UQ Early-to-Mid-Career Researcher Industry Engagement Award and the UQ BEL Faculty Research Engagement and Impact Award.
Tapani serves as an Associate Editor for leading IS conferences (e.g. ICIS, ECIS, PACIS) as a Minitrack Chair for HICSS, and as a reviewer for the leading IS journals (MISQ, JAIS, EJIS, ISJ, JSIS, JIT, I&M, BISE, MISQ Executive, etc) and conferences (ICIS, ECIS, HICSS, PACIS, ACIS, WI etc).
Journal Articles
Soliman, Wael and Rinta-Kahila, Tapani (2024). Unethical but not illegal! A critical look at two-sided disinformation platforms: justifications, critique, and a way forward. Journal of Information Technology, 39 (3), 441-476. doi: 10.1177/02683962231181145
Rinta-Kahila, Tapani, Someh, Ida, Gillespie, Nicole, Indulska, Marta and Gregor, Shirley (2024). Managing unintended consequences of algorithmic decision-making: the case of Robodebt. Journal of Information Technology Teaching Cases, 14 (1), 165-171. doi: 10.1177/20438869231165538
Rinta-Kahila, Tapani, Penttinen, Esko and Lyytinen, Kalle (2023). Getting trapped in technical debt: sociotechnical analysis of a legacy system’s replacement. MIS Quarterly, 47 (1), 1-32. doi: 10.25300/misq/2022/16711
Rinta-Kahila, Tapani, Penttinen, Esko, Salovaara, Antti, Soliman, Wael and Ruissalo, Joona (2023). The vicious circles of skill erosion: a case study of cognitive automation. Journal of the Association for Information Systems, 24 (5) 2, 1378-1412. doi: 10.17705/1jais.00829
Rinta-Kahila, Tapani, Someh, Ida, Gillespie, Nicole, Indulska, Marta and Gregor, Shirley (2021). Algorithmic decision-making and system destructiveness: a case of automatic debt recovery. European Journal of Information Systems, 31 (3), 1-26. doi: 10.1080/0960085X.2021.1960905
Rinta-Kahila, Tapani, Penttinen, Esko, Kumar, Ashish and Janakiraman, Ramkumar (2021). Customer reactions to self-checkout discontinuance. Journal of Retailing and Consumer Services, 61 102498, 102498. doi: 10.1016/j.jretconser.2021.102498
Rinta-Kahila, Tapani, Penttinen, Esko and Lyytinen, Kalle (2021). Organizational transformation with intelligent automation: Case Nokia Software. Journal of Information Technology Teaching Cases, 11 (2), 204388692095487-109. doi: 10.1177/2043886920954874
Rinta-Kahila, Tapani and Penttinen, Esko (2021). Four flavours of customers: a dual-system perspective on self-service technology use. Australasian Journal of Information Systems, 25, 1-27. doi: 10.3127/ajis.v25i0.2671
Asatiani, Aleksandre, Malo, Pekka, Nagbol, Per Radberg, Penttinen, Esko, Rinta-Kahila, Tapani and Salovaara, Antti (2021). Sociotechnical envelopment of artificial intelligence: an approach to organizational deployment of inscrutable artificial intelligence systems. Journal of the Association for Information Systems, 22 (2), 325-352. doi: 10.17705/1jais.00664
Asatiani, Aleksandre, Malo, Pekka, Nagb, Per Radberg, Penttinen, Esko, Rinta-Kahila, Tapani and Salovaara, Antti (2020). Challenges of explaining the behavior of black-box AI systems. MIS Quarterly Executive, 19 (4), 259-278. doi: 10.17705/2msqe.00037
Soliman, Wael and Rinta-Kahila, Tapani (2019). Toward a refined conceptualization of IS discontinuance: reflection on the past and a way forward. Information and Management, 57 (2) 103167, 103167. doi: 10.1016/j.im.2019.05.002
Penttinen, Esko and Rinta-Kahila, Tapani (2017). Onboarding customer companies to electronic invoicing platform - developing a marketing and a partnering strategy for Tieto, an e-invoicing service provider. Journal of Information Technology Teaching Cases, 7 (1), 43-50. doi: 10.1057/s41266-016-0015-x
Conference Papers
Jooss, Stefan, Knight, Caroline, Worsteling, Asha, Rinta-Kahila, Tapani and Solnet, David (2025). The impact of AI on frontline service workers: a work design lens. 19th International Research Symposium on Service Excellence in Management, Rome, Italy, 3-6 June 2025.
Lindman, Juho, Tuunainen, Virpi and Rinta-Kahila, Tapani (2025). Introduction to the Minitrack on Smart and Sustainable Mobility Services and Ecosystems. Hawaii International Conference on System Sciences. doi: 10.24251/hicss.2025.209
Rannisto, Sonja, Penttinen, Esko and Rinta-Kahila, Tapani (2025). Stuck in the Middle: A Case Study of Getting Caught between an Old and New Commercial-off-the-shelf System. Hawaii International Conference on System Sciences. doi: 10.24251/hicss.2025.725
Bidar, Reihaneh, Someh, Ida, Rinta-Kahila, Tapani, Williams, Katie, Indulska, Marta and Ryan, Ian (2024). Redesigning Work for Artificial Intelligence in the Public Sector. 84th Annual Meeting of the Academy of Management (AOM 2024), Chicago, IL United States, 9-13 August 2024. Briarcliff Manor, NY United States: Academy of Management. doi: 10.5465/amproc.2024.15848abstract
Pool, Javad, Smith, Natalie, Dodds, Hunter, Lockey, Steven, Curtis, Caitlin, Rinta-Kahila, Tapani and Gillespie, Nicole (2023). An AI-enabled community safety service: stakeholder benefits and vulnerabilities. Australasian Conference on Information Systems (ACIS), Wellington, New Zealand, 5 - 8 December 2023. Atlanta, GA, United States: Association for Information Systems.
Suvivuo, Sampsa, Rinta-Kahila, Tapani and Tuunainen, Virpi (2023). Building and sustaining communities in online labour platforms. European Conference on Information Systems, Kristiansand, Norway, 13-16 June 2023. New York, NY United States: Elsevier.
Ruha, Lauri, Rinta-Kahila, Tapani and Penttinen, Esko (2023). Robotic process automation from the design-capital perspective - effects on technical debt and digital options. 56th Annual Hawaii International Conference on System Sciences, Maui, HI, United States, 3-6 January 2023. Washington, DC, United States: IEEE Computer Society. doi: 10.24251/hicss.2023.664
Mäki, Netta, Penttinen, Esko and Rinta-Kahila, Tapani (2023). A domino effect: interdependencies among different types of technical debt. 56th Hawaii International Conference on System Sciences, Maui, HI, United States, 3-6 January 2023. Washington, DC, United States: IEEE Computer Society. doi: 10.24251/hicss.2023.722
Rinta-Kahila, Tapani, Someh, Ida, Indulska, Marta and Ryan, Ian (2023). Building artifificial intelligence capability in the public sector. Australasian Conference on Information Systems, Wellington, New Zealand, 5-8 December 2023. Atlanta, GA, United States: Association for Information Systems.
Esko Penttinen, Tapani Rinta-Kahila and Jukka Sihvonen (2021). Pressuring trading partners to adopt a business-to-business connectivity platform - stick or carrot?. Hawaii International Conference on System Sciences, Maui, HI, United States, 4-8 January 2021. Honolulu, HI, United States: University of Hawai'i at Manoa.
Luoma, Roni, Penttinen, Esko and Rinta-Kahila, Tapani (2020). How to enforce presenteeism with ICT while mitigating technostress – a case study. Hawaii International Conference on System Sciences , Maui, HI, United States, 7-10 January 2020. Maui, HI, United States: Hawaii International Conference on System Sciences. doi: 10.24251/hicss.2020.749
Asatiani, Aleksandre, Penttinen, Esko, Rinta-Kahila, Tapani and Salovaara, Antti (2019). Implementation of automation as distributed cognition in knowledge work organizations: six recommendations for managers. 40th International Conference on Information Systems (ICIS 2019), Munich, Germany, 15-18 December 2019. Atlanta, GA USA: Association for Information Systems.
Soliman, Wael, Rinta-Kahila, Tapani and Kaikkonen, Joona (2019). Why is your crowd abandoning you? Exploring crowdsourcing discontinuance through the lens of motivation theory. Australasian Conference on Information Systems, Perth, WA, Australia, 8-11 December 2019. New York, United States: Association for Information Systems.
Rinta-Kahila, Tapani (2018). Caught in between: how an organization became a prisoner of its legacy system after is change. 39th International Conference on Information Systems (ICIS 2018), San Francisco, CA United States, 13-16 December 2018. Atlanta, GA United States: Association for Information Systems.
Rinta-Kahila, Tapani, Penttinen, Esko, Salovaara, Antti and Soliman, Wael (2018). Consequences of discontinuing knowledge work automation - surfacing of deskilling effects and methods of recovery. 51st Hawaii International Conference on System Sciences (HICSS 2018), Waikoloa Village, Big Island, HI, United States, 2-6 January 2018. Hawaii International Conference on System Sciences. doi: 10.24251/hicss.2018.654
Rinta-Kahila, Tapani, Penttinen, Esko and Pääsky, Hans-Petteri (2018). How to check out?: an empirical exploration of customers’ different cognitive processes in retailing context. 51st Hawaii International Conference on System Sciences (HICSS 2018), Waikoloa Village, Big Island, HI, United States, 2-6 January 2018. Hawaii International Conference on System Sciences. doi: 10.24251/hicss.2018.487
Soliman, Wael and Rinta-Kahila, Tapani (2018). Unethical but not illegal: uncovering the persuasive messages leveraged by providers of the “real” online social impressions. 26th European Conference on Information Systems (ECIS 2018), Portsmouth, United Kingdom, 23-28 June 2018. Association for Information Systems.
Rinta-Kahila, Tapani and Soliman, Wael (2017). Understanding crowdturfing: the different ethical logics behind the clandestine industry of deception. 25th European Conference on Information Systems (ECIS 2017), Guimaraes, Portugal, 5-10 June 2017. Association for Information Systems.
Rinta-Kahila, Tapani, Penttinen, Esko and Nevalainen, Anssi (2016). Unfolding the types of organizational inertia in information systems adoption. 49th Hawaii International Conference on System Sciences (HICSS 2016), Koloa, Kauai, HI, United States, 5-8 January 2016. Los Alamitos, CA, United States: IEEE Computer Society. doi: 10.1109/hicss.2016.486
Penttinen, Esko, Kahila, Tapani-Rinta, Ronkko, Mikko and Saarinen, Timo (2014). Triggering intention to use to actual use - empirical evidence from self-service checkout (SCO) systems. 47th Annual Hawaii International Conference on System Sciences (HICSS 2014), Waikoloa, HI, United States, 06-09 January 2014. Washington, DC, United States: IEEE Computer Society. doi: 10.1109/hicss.2014.414
Research Reports
Bidar, Reihaneh, Someh, Ida, Rinta-Kahila, Tapani, Williams, Katie, Indulska, Marta and Ryan, Ian (2023). Redesigning work with Artificial Intelligence. SAP Thought Leadership Paper: Public Sector Brisbane, Australia; Canberra, Australia: The University of Queensland; SAP Institute for Digital Government. doi: 10.14264/6428cca
Rinta-Kahila, Tapani, Someh, Ida, Indulska, Marta and Ryan, I. (2022). Building Artificial Intelligence capability in the public sector. SAP Thought Leadership Paper: Public Sector Brisbane, Australia; Canberra, Australia: The University of Queensland; SAP Institute for Digital Government. doi: 10.14264/91738b9
Rinta-Kahila, Tapani, Someh, Ida, Indulska, Marta, Ryan, Ian and van Leent, Ryan (2021). Building explainability into public sector artificial intelligence: helping stakeholders understand the thinking behind AI decision-making. SAP Thought Leadership Paper: Public Sector Brisbane, Australia: The University of Queensland; SAP SE.
Rinta-Kahila, Tapani, Someh, Ida, Gillespie, Nicole, Indulska, Marta, Gregor, Shirley , Van Leent, Ryan and Ryan, Ian (2020). Delivering AI programs in the public sector: guidelines for government leaders. Brisbane, Australia: The University of Queensland and SAP SE.