Master of Leadership in Service Innovation

Today’s business environment is changing rapidly. Digital disruption, automation, AI, socio-demographic changes and geopolitical shifts are just some of the factors that make managing challenging, not just for businesses, but for public sector and not-for-profit organisations.

The fully online Master of Leadership in Service Innovation is designed to challenge you and help you develop the leadership skills, insight and confidence you’ll need to innovate, adapt, and face new and emerging business challenges head-on.

If you’re at a point in your career when you’re looking to retrain and reskill, or if you want to become a critical and reflective thinker, someone who can identify, analyse and develop solutions for complex challenges, the Master of Leadership in Service Innovation encourages you to think about how we can change the way we work and will prepare you for the business future of tomorrow.

Applications are now open until 2 January, to commence study January 2021.

Learn from the best

UQ teachers have won more national teaching awards than any other Australian university. Learn to challenge your thinking with some of the most innovative educators in Australia.

Fully online masters to suit your lifestyle

This course is presented with online learning platform edX so you can enjoy the flexibility of fully online, part-time study. 

Gain a competitive edge

Progress your career in a rapidly changing business environment with top researchers in innovation, leadership and service. In a time of great uncertainty, gain the skills, knowledge and mindset to succeed.

Engaging, world-changing content

The University of Queensland is ranked in the top 50 world universities by the 2021 QS World University Rankings, which means you’ll have studied at one of the world's most respected universities.

"The teaching staff in Customer Experience Foundations did an excellent job explaining the theoretical foundations of customer experience in a way that we could use it immediately in practice. I used some of the knowledge I gained during this course in a customer pitch and it made quite an impression."

- Stefan Mühlenbruch, Business Solution Manager, Zühlke Group

How you'll learn

We’ve partnered with international learning platform, edX, to deliver an interactive, fully online master's program designed to fit part-time study easily into your busy lifestyle. Despite learning online, you’ll have the opportunity to build a personal connection with our friendly academic and professional support staff. You’ll also be able to network with your own personal online community of staff and other students via our private Master of Leadership in Service Innovation Facebook group.

Throughout your studies, you will learn from award winning teachers and scholars and will have the same access to UQ student support services and resources that on-campus students receive. 




What do our students say?

“One of the best things about the Leading High Performing Teams was the diverse range of perspectives to learn from. I enjoyed the academic theory but also gained practical insights from managers, CEOs and COOs. As a coach, I’m always looking at the bigger picture, and planning for my next role. This course, led to a few ‘aha!’ moments about why I succeeded in some jobs more than others as a leader.”

- Michael Elwan

Program structure

This master’s program blends research and best practice in business leadership, innovation, service science, service management, and experience design. By adopting a cross-disciplinary, global perspective, the Master of Leadership in Service Innovation aims to develop the transformational mindset, organisational and leadership capabilities you’ll need to face two critical emerging business challenges. Firstly the move to a service and experience-based economy and secondly the importance of embedding a culture of customer experience, value co-creation and continuous innovation in organisations to execute new ideas and create value for all stakeholders.

If you'd like to get a feel for the Master's program before you apply, start with the Business Leadership MicroMasters. This MicroMasters program is designed to advance careers and can also count as 8 of the 24 credit units required for the Master of Leadership in Service Innovation.


"Each of the modules fit together and build on each other, and give an understanding of both theory and the practical applications.  The EdX platform is easy to navigate and lets me work at my own pace, in my own time. It also allows me to go back to things I want to review, and engage in discussions with other students."

– Gennifer Fink 

Discover more from the people you’ll learn from

Why service is more profitable than products

Featured researcher: Associate Professor Tim Kastelle

The benefits of treating all business transactions as service-based and 4 ways to apply service design thinking in your own organisation.

The future of service: Predictions for 2050

Featured researchers: Professor Janet McColl-Kennedy and Associate Professor David Solnet

What does the future of service look like? Our top international researchers predict key trends, the role of technology and how businesses can adapt and thrive in a brave new service landscape.

The skills leaders need in the age of artificial intelligence and robots

Featured researcher: Dr Nicole Hartley

From introducing robots in the workplace to persuading humans to work alongside them, here’s why and how leaders need to prepare for the future business world.

Fees and scholarships

The Master of Leadership in Service Innovation costs $24,640 (indicative annual domestic 2020 fees). Please use this as a guide for part time or completely flexible options, keeping in mind that fees may vary slightly each year.

The University of Queensland and Business School offer a range of scholarships to help support students from many different backgrounds, to assist in paying for their university fees. You may also be eligible to access FEE-HELP for your tuition fees through the Australian Government.


Still have questions?

Our friendly student administration team is known for its individual service.

Register for a call back and we can personalise a consultation to help you reach your career goals.


+61 7 3346 8100

How to apply

To commence study 25 January 2021, applications close 2 January 2021.