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  • Our more boring but important tasks are being outsourced to AI – but research says we may forget how to do them ourselves. Dr Tapani Rinta-Kahila explains how this happens, and how to keep hold of the expertise we need.
  • Disney’s business model is underpinned by creating a feeling of magic for millions of visitors. UQ Business School tourism and service experts explain how businesses can learn from Disney’s approach.
  • As public interest grows in the 4-day work week, questions arise over whether shorter weeks could make gender equality a reality in the home and office. UQ researchers share their critical insights.
  • Why Katrina King – a GM at an investment firm managing $100 billion – still uses lessons from her first job at a hair salon.
  • New standards for disclosing a company’s sustainability and climate-related risks and opportunities will provide a high-quality, comprehensive global baseline for businesses. UQ experts explain how leaders can harness these standards to create positive change and redefine their brand.'
  • Career paths are rarely linear – even Oprah Winfrey was fired from her first TV gig. So, how can you thrive after facing a career setback? UQ academics and MBA cohort share their insights on how to embrace change and bounce back into your career after a setback or break.
  • The digital transformation sweeping the world is revolutionising how we live and work, fuelled by new technologies such as AI, machine learning and automation. Our experts share 5 key strategies for service sector leaders to stay competitive in the digital era.
  • Despite more cyber-breaches emphasising the need for a diverse cybersecurity workforce, many barriers still deter women from the industry. What actions can we take to attract and retain diverse talent?
  • AI is ingrained in most industries, but humans are still suspicious of its use, particularly at work. How can organisations build trust in AI and encourage employees to buy in?

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  • Innovation is the holy grail for today’s businesses – the hidden force that helps them adapt to changing demand, drive sustained growth and dominate their markets. So why are some companies able to continually reinvent themselves and stay at the forefront of their industry when others struggle to keep up?
  • Business model innovation can allow companies to transcend the competition and dominate their industry. However, not all innovations are created equal. Here is some advice on how to press the reset button.
  • Is the digital hospital roll out helping to improve patient care, or is it a waste of public money? A report by UQ Business School expert offers an independent verdict.
  • It’s blamed for pushing up property prices and squeezing out locals, yet Airbnb and similar platforms could offer potential community and economic benefits too. Should Australia follow American cities and regulate short-term rentals?
  • Facebook offers new ways to communicate in a crisis. Research reveals how to use it effectively.
  • Which of the most popular slogans are most persuasive to customers – and what do they really say about your product?
  • Concerns over missed social opportunities can be a major driver for Millennials, as the travel industry has discovered.
  • To fuel the innovation process, you need a whole stack of ideas, some great, some just worth a try. We ask businesses how they capture the great ideas floating in and around their organisations and turn them into small steps to better business or game changing innovations.
  • How can a small firm with a second-rate product challenge big business and end up dominating the market? Disruption - the concept often used to explain such shifts - is now at the centre of a heated debate.

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  • Game-changing technologies offer huge benefits for society, such as a vaccine for COVID-19, but bringing them to market can be a long and arduous journey. New research suggests ways to overcome the barriers.
  • Non-humans are moving into frontline roles. But would you really want to work with a robot – and can they offer long-term value to a business? New research helps leaders prepare for the future workforce.
  • Platforms like Airbnb are reshaping traditional employment models and opening up new opportunities – but do they really offer the freedom they promise or are they a threat to workers’ rights?
  • From introducing robots in the workplace to persuading humans to work alongside them, leaders need to prepare for the brave new world ahead. But what skills will be most important for leaders as these technologies develop?
  • A new, high-value asset is being traded on global markets. Described as ‘the new oil’, data has powered the growth of digital giants like Amazon, Google and Facebook by allowing them to target customers more effectively and boost sales. Companies need to develop a more ethical approach or face a backlash, says UQ Business School data expert Dr Ida Someh.
  • What will service look like in the future? Top international researchers came together at a thought leadership conference to predict the future of service; identifying key trends, how service firms will change and what role technology will play in 2050.

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