Loyalty schemes allow companies to tap into detailed information about their customers’ behaviour, encourage repeat customers and generate more revenue. However they need to be relevant to your customers’ needs. Here are some ideas for features, new and old, which companies are using.

Only one in four employees is fully engaged at work. New research shows that having staff who share the company’s values is key to improving motivation and suggests that businesses may need to review their recruitment policies.

Confronting problem behaviour is part of a manager’s role. Leadership expert Dr Polly Parker explains how to use ‘challenging conversations’ to resolve conflict and bring about change.

Traditional businesses in Indonesia are facing a fresh challenge, as the new generation of graduates exposed to western ideas are starting to rebel against authoritarian management styles and the subservient role expected of them.

How can a small firm with a second-rate product challenge big business and end up dominating the market? Disruption - the concept often used to explain such shifts - is now at the centre of a heated debate.

Natural disasters can have a devastating effect on tourism. However Australia’s experience with flooding and bushfires has provided some valuable lessons on how destinations can recover after a crisis.

A growing number of business professionals are seeking a career in charities or social enterprise but they are often unprepared for the culture clash. Here’s what you need to know to make a smooth transition.

Stress in the workplace costs businesses millions of dollars each year. Now research is casting light on why some people are better at dealing with it, and how we can train others to become more resilient.

A new report which reveals the reasons for the fall in mining productivity holds some valuable insights for other sectors.