Business School

Professor Sabine Matook

Professor
School of Business
+61 7 334 68049
Room 509, Joyce Ackroyd Building, St. Lucia Campus
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Researcher biography

Dr. Sabine Matook is a Professor in Information Systems at the UQ Business School, University of Queensland. She received her doctoral degree from the Technische Universität (TU) Dresden, Germany.

Research

Sabine's research interests focus on the creation, adoption, and use, and consequences of effective use of IT artifacts in the two areas of information systems development (ISD) and social media. Within the context of ISD, she seeks to understand why and how the behaviors of teams and individuals dynamically shape the design and development of the IT artifact, including technology-mediated teams (including human-AI hybrids). Her interests also motivate the work on affordances and influences of social IT artifacts (e.g., social media) on and by users in the real and the virtual world.

In 2022, Sabine was recognized for her excellence in publications with the UQ Business School Research Award.

Sabine is a Senior Research Fellow with the Weizenbaum Institute for the Networked Society - The German Internet Institute. She has also held visiting positions at the University of Arizona (Eller College of Management), Georgia State University (Robinson College of Business), the University of Louisville, Vienna University of Economics and Business Administration (Austria), and the University of La Serena (Chile).

Her research is funded by Australian Research Council (ARC) Discovery Project (single CI) Grants in the fields of Sabine's expertise, especially information systems development and social media.

Sabine's 2023 ICIS paper, coauthored with Nadia Bello Rinaudo and Alan Dennis, about "AI Algorithms and Time Experience in Social Media: Explaining Discontinued Use" received the Best-Paper Runner's up award (selected from more than 200 accepted short papers).

Dr. Matook's work has appeared in MIS Quarterly, Journal of Management Information Systems, European Journal of Information Systems, Information Systems Journal, the Journal of Strategic Information Systems, the International Journal of Operations & Production Management, the Journal of Business Research, Decision Support Systems, and the Scandinavian Journal of Information Systems. Over the years, Sabine Matook has presented numerous research papers at international conferences, including the ICIS, ECIS, and PACIS.

Teaching and Learning

Sabine Matook is a passionate educator and a champion for work-integrated learning in higher education. She received the 2022 UQ Citation for Outstanding Contributions to Student Learning and the 2021 Teaching Excellence Award of the UQ Faculty BEL on "Enhancing Employability". She was also awarded the 2021 UQ Business School Award for "Innovation in Large Courses". In February 2024, Sabine was recognised by the 2023 Australian Awards for University Teaching (AAUT) with a Citation for Outstanding Contributions to Student Learning for "For innovatively designing a digital work-integrated learning partnership approach that enhances students' employability in Business Information Systems while inspiring them to 'give-back' to community organisations."

She is a Senior Fellow of Advance HE -- which indicates an advanced level of professional standing regarding her expertise in teaching and learning in higher education. In 2022, Sabine was appointed to the HEA@UQ Review Panel as an Assessor.

Sabine Matook produced in 2023 a train-the-trainer workshop for low-code development for the AIS Digital Academy.

Sabine also engages in the scholarship of teaching with a focus on digital employability through citizen development. Her work is currently under review in high-quality academic journals, whereas Sabine published initial findings at the 2021 Australasian Conference on Information Systems and, in 2024, at the Journal of Information Technology.

An opinion piece at The Conversation about "How work-integrated learning helps to make billions in uni funding worth it" and an article in the Campus Section of the Times Higher Education about "Helping students to see the future career value of their work-integrated learning" reached a large readership and influenced the practices of educators in Australia and internationally.

Service

Sabine Matook received the 2021 AIS Technology ATLAS Award. This award is given to those individuals who have made the most significant contributions toward the intellectual infrastructure of the Association for Information Systems (AIS). In 2022, Sabine was awarded the AIS Vision Award to recognize her contributions to the vision of the Association for Information Systems.

She is an Associate Editor for MIS Quarterly (MISQ), a Senior Editor for the European Journal of Information Systems (EJIS) and for the journal AIS Transactions on Replication Research (TRR), a member of the editorial review board for Information System Research, and has been an Associate Editor for Information Systems Journal (ISJ).

Sabine Matook is the AIS Council Secretary for The Association for Information Systems (Sep 2021- 2025).

In 2019, Dr. Matook served on the Expert Panel 'Information Systems' that reviewed the 2019 Australian Business Deans Council Journal Quality List, and in 2022, she served on the Expert Panel that reviewed the 2020 journal ranking list of the Australian Council of Professors and Heads of Information Systems (ACPHIS)

Sabine Matook was the program chair for the European Conference on Information Systems (ECIS) in 2022 and 2021 and 2019. In addition, she served repeatedly as track chair for the International Conference on Information Systems (ICIS) [2023, 2029, 2015], the European Conference on Information Systems (ECIS) [2024,2020], Pacific-Asian Conference on Information Systems (PACIS) in [2024, 2022, 2020], and the Australasian Conference on Information Systems [2018, 2019].

Publications

Book Chapters (3)
Journal Articles (28)
Conference Papers (31)
Newspaper Articles (2)

Book Chapters

Butler, Brian S. and Matook, Sabine (2015). Social media and relationships. The international encyclopaedia of digital communication and society. (pp. ---) London, United Kingdom: John Wiley & Sons. doi: 10.1002/9781118767771.wbiedcs097
Vidgen, Richard, Donnellan, Brian, Matook, Sabine and Conboy, Kieran (2012). Design science approach to measure productivity in agile software development. Practical aspects of design science: European Design Science Symposium revised selected papers. (pp. 171-177) edited by Markus Helfert and Brian Donnellan. Heidelberg, Germany: Springer. doi: 10.1007/978-3-642-33681-2_15
Zumpe, S. and Esswein, W. (2002). Quality Levels of Electronic B2B Marketplaces. E-Commerce: Netze, Markte, Technologien. (pp. 117-126) edited by Weinhardt, Christof and Holtmann, Carsten. Germany: Physica Verlag.

Journal Articles

Matook, Sabine, Wang, Yazhu Maggie and Axelsen, Micheal (2025). Experiential learning for citizen developers: Training IT talent in low-code development and metacognitive reflection. Business and Information Systems Engineering, 67 (1), 7-30. doi: 10.1007/s12599-024-00921-3
Keller, Jakob, Lasch, Rainer and Matook, Sabine (2024). Governance of digital supply networks: Systematic literature review and research agenda. Australian Journal of Management, 49 (4), 740-789. doi: 10.1177/03128962231175702
Wang, Yazhu Maggie, Matook, Sabine and Dennis, Alan R. (2024). Unintended consequences of humanoid service robots: a case study of public service organizations. Journal of Business Research, 174 114509, 114509. doi: 10.1016/j.jbusres.2024.114509
Matook, Sabine, Wang, Yazhu Maggie, Köppel, Nuria and Guerin, Simon (2024). Metacognitive skills in low-code app development: work-integrated learning in information systems development. Journal of Information Technology, 39 (1), 41-70. doi: 10.1177/02683962231170238
Blasiak, Kevin M., Risius, Marten and Matook, Sabine (2024). "Trigger Warning: This Study Contains Extremist Content." Research Strategies for Investigations of Online Extremism and Terrorism. Communications of the Association for Information Systems, 55 (1), 257-278. doi: 10.17705/1cais.05510
Carroll, Noel, Holmström, Jonny and Matook, Sabine (2024). Special Issue Editorial: Transforming business with low-code and no-code. MIS Quarterly Executive, 23 (3) 2, v-xiii.
Matook, Sabine, Dennis, Alan R. and Wang, Yazhu Maggie (2022). User comments in social media firestorms: a mixed-method study of purpose, tone, and motivation. Journal of Management Information Systems, 39 (3), 673-705. doi: 10.1080/07421222.2022.2096546
Matook, Sabine, Lee, Gwanhoo and Fitzgerald, Brian (2021). MISQ Research Curation on Information Systems Development. MIS Quarterly.
Maruping, Likoebe M. and Matook, Sabine (2020). The evolution of software development orchestration: current state and an agenda for future research. European Journal of Information Systems, 29 (5), 443-457. doi: 10.1080/0960085X.2020.1831834
Maruping, Likoebe and Matook, Sabine (2020). The multiplex nature of the customer representative role in agile information systems development. MIS Quarterly, 44 (3), 1411-1437. doi: 10.25300/MISQ/2020/12284
Matook, Sabine and Brown, Susan A. (2017). Characteristics of IT artifacts: a systems thinking-based framework for delineating and theorizing IT artifacts. Information Systems Journal, 27 (3), 309-346. doi: 10.1111/isj.12108
Madlberger, Maria and Matook, Sabine (2017). Theorizing e-commerce business models: on the impact of partially and fully supported transaction phases on customer satisfaction and loyalty. Australasian Journal of Information Systems, 21, 1-25. doi: 10.3127/ajis.v21i0.1426
Krell, Katharina, Matook, Sabine and Rohde, Fiona (2016). The impact of legitimacy-based motives on IS adoption success: an institutional theory perspective. Information and Management, 53 (6), 683-697. doi: 10.1016/j.im.2016.02.006
Matook, Sabine, Cummings, Jeff and Bala, Hillol (2015). Are you feeling lonely? The impact of relationship characteristics and online social network features on loneliness. Journal of Management Information Systems, 31 (4), 278-310. doi: 10.1080/07421222.2014.1001282
Matook, Sabine, Brown, Susan A. and Rolf, Johanna (2015). Forming an intention to act on recommendations given via online social networks. European Journal of Information Systems, 24 (1), 76-92. doi: 10.1057/ejis.2013.28
Matook, Sabine and Maruping, Likoebe M. (2014). A competency model for customer representatives in agile software development projects. MIS Quarterly Executive, 13 (2), 77-95.
Matook, Sabine (2014). A method for evaluating performance of IT-centric businesses applied to the domain of electronic marketplaces. Journal of Computer Information Systems, 54 (2), 44-56. doi: 10.1080/08874417.2014.11645685
Matook, Sabine, Rohde, Fiona and Krell, Katharina (2013). Perceptions of illegitimate power in IT projects. Scandinavian Journal of Information Systems, 25 (2), 3-34.
Matook, Sabine and van der Heijden, Hans (2013). Goal abstraction, goal linkage dependency, and perceived utilitarian value of information systems: a mixed-method study. Journal of Organizational and End User Computing, 25 (2), 41-58. doi: 10.4018/joeuc.2013040103
Matook, Sabine (2013). Conceptualizing means-end chains of user goals as networks. Information and Management, 50 (1), 24-32. doi: 10.1016/j.im.2012.12.002
Matook, Sabine (2013). Measuring the performance of electronic marketplaces: an external goal approach study. Decision Support Systems, 54 (2), 1065-1075. doi: 10.1016/j.dss.2012.10.032
Krell, Katharina, Matook, Sabine and Rohde, Fiona (2011). Development of an IS change reason - IS change type combination matrix. European Journal of Information Systems, 20 (6), 629-642. doi: 10.1057/ejis.2011.28
Matook, Sabine and Indulska, Marta (2009). Improving the quality of process reference models: A quality function deployment-based approach. Decision Support Systems, 47 (1), 60-71. doi: 10.1016/j.dss.2008.12.006
Krell, Katharina and Matook, Sabine (2009). Competitive advantage from mandatory investments: An empirical study of Australian firms. The Journal of Strategic Information Systems, 18 (1), 31-45. doi: 10.1016/j.jsis.2008.12.001
Matook, Sabine, Lasch, Rainer and Tamaschke, Rick (2009). Supplier development with benchmarking as part of a comprehensive supplier risk management framework. International Journal of Operations and Production Management, 29 (3), 241-267. doi: 10.1108/01443570910938989
Matook, Sabine and Vessey, Iris (2008). Types of business-to-business e-marketplaces: The role of a theory-based, domain-specific model. Journal of Electronic Commerce Research, 9 (4), 260-279.
Zumpe, S. and Madlberger, M. (2007). Serving travellers better online. Information Age, 48-52.
Esswein, W. and Zumpe, S. (2002). Realisierung des datenaustauschs im elektronischen handel. Informatik-Spektrum, 25 (4), 251-261. doi: 10.1007/s002870200239

Conference Papers

Wang, Maggie Yazhu, Matook, Sabine and Dennis, Alan (2024). The paradoxical role of humanoid robots in libraries: effects on collective knowledge construction. International Conference on Information Systems (ICIS), Bangkok, Thailand, 15-18 December 2024. Atlanta, GA, United States: Association for Information Systems.
Jordan, Ree, Axelsen, Micheal, Matook, Sabine, Bremhorst, Mark, Burton-Jones, Andrew, Callan, Victor, Crowe, Louise, Karanasios, Stan, Mylonas, Aliisa, O'Quinn, Richard and Ranpara, Ashil (2024). Indigenizing Curriculum through Technology: A socio-technical perspective. European Conference on Information Systems 2024, Paphos, Cyprus, 13-19 June 2024. Atlanta, GA, United States: Association for Information Systems.
Baumann, Annika, Matook, Sabine, Previte, Josephine and Krasnova, Hanna (2024). Prosocial helping behaviors for effective use of social media. ECIS 2024: People first: constructing digital futures together, Paphos, Cyprus, 13 - 19 June 2024. Atlanta, GA, United States: Association for Information Systems.
Bello Rinaudo, Nadia, Matook, Sabine and Dennis, Alan R. (2023). AI algorithms and time experience in social media: Explaining discontinued use. International Conference on Information Systems (ICIS), Hyderabad, India, 10-13 December 2023. Atlanta, GA United States: Association for Information Systems.
Bello Rinaudo, Nadia, Matook, Sabine and Dennis, Alan R. (2022). Social media’s Stockholm Syndrome: a literature review of user’s love and hate. Australasian Conference on Information Systems (ACIS 2022), Melbourne, VIC Australia, 4-7 December 2022. Atlanta, GA United States: Association for Information Systems.
Matook, Sabine and Wang, Yazhu Maggie (2021). Help-seeking and help-giving in ISD teams: A paradox of collaboration. International Conference on Information Systems, Online, 12 - 15 December 2021. Atlanta, GA United States: Association for Information Systems.
Matook, Sabine and Brown, Susan A. (2021). Heuristics for Commercial Friendships in Social Media: Benefits and Risks. International Conference on Information Systems, Austin, TX United States, 12 - 15 December 2021. Atlanta, GA United States: Association for Information Systems.
Matook, Sabine, Wang, Yazhu Maggie, Koeppel, Nuria and Guerin, Simon (2021). Experiential learning in Work-Integrated Learning (WIL) projects for metacognition: integrating theory with practice. Australasian Conference on Information Systems (ACIS), Virtual, 6-10 December 2021. Australasian Conference on Information Systems.
Blasiak, Kevin M., Risius, Marten and Matook, Sabine (2021). “Social Bots for Peace”: A Dual-Process Perspective to Counter Online Extremist Messaging. International Conference on Information Systems, Online, 12 - 15 December 2021. Atlanta, GA United States: Association for Information Systems.
Blasiak, Kevin M., Risius, Marten and Matook, Sabine (2021). Conceptualising social bots for countering online extremist messages. Australasian Conference on Information Systems (ACIS), Virtual, 6-10 December 2021. Association for Information Systems.
Wang, Yazhu Maggie, Matook, Sabine and Dennis, Alan R. (2021). User resistance to humanoid AI robots in public libraries: an appraisal theory perspective. Australasian Conference on Information Systems, Virtual, 6-10 December 2021. Association for Information Systems.
Matook, Sabine and Blasiak, Kevin Marc (2020). Individual unlearning as enabler for innovation in agile information systems development. European Conference on Information Systems, Marrakech, Morocco, 15-17 June 2020. New York, NY United States: Elsevier.
Andrias, Mone, Matook, Sabine and Vidgen, Richard (2018). Towards a typology of agile ISD leadership. European Conference on Information Systems, Portsmouth, United Kingdom, 23-28 June 2018. AIS.
Soltani, Sheida, Matook, Sabine and Maruping, Likoebe M. (2018). Emotional intelligence in agile information systems development. International Conference on Information Systems, San Francisco, CA, USA, 13-16 December 2018. Association of Information Systems.
Matook, Sabine, Soltani, Sheida and Maruping, Likoebe (2016). Self-organization in agile ISD teams and the influence on exploration and exploitation. International Conference on Information Systems, Dublin, Ireland, 11-14 December 2016. Association for Information Systems.
Matook, Sabine and Vidgen, Richard (2014). Harmonizing critical success factors in agile ISD projects. AMCIS 2014: 20th Americas Conference on Information Systems, Savannah, GA, United States, 7-10 August 2014. Savannah, GA, United States: Association for Information Systems Conference.
Madlberger, Maria and Matook, Sabine (2012). Creation of utilitarian value with online and offline transaction phases. International Conference on Information Resources Management (CONF-IRM), Vienna, Austria, 21 - 23 May 2012. Atlanta, GA, United States: Association for Information Systems.
Madsen, Sabine and Matook, Sabine (2010). Conceptualizing interpersonal relationships in agile IS development. International Conference on Information Systems (ICIS) 2010, Saint Louis, Missouri, U.S.A., 12-15 December 2010. Atlanta, GA, U.S.A.: Association for Information Systems.
Krell, Katharina, Matook, Sabine and Rohde, Fiona (2009). The effects of regulatory pressure on information system adoption success: An institutional theory perspective. European Conference on Information Systems, Verona, Italy, 8-10 June 2009. Verona, Italy: University of Verona, Dept of Management.
Krell, Katharina and Matook, Sabine (2008). On the impact of strategic planning on mandatory is investments.
Krell, Katharina and Matook, Sabine (2008). On the impact of strategic planning on mandatory IS investments. 14th Americas Conference on Information Systems AMCIS 2008, Toronto, Canada, 14-17 August 2008. Toronto, Canada: Association for Information Systems.
Zumpe, Sabine and Kautz, Karlheinz (2008). In search of information systems development theory: A framework to understand agile software development in practice. 31st Information Systems Research Seminar in Scandanavia, Ostersund, Sweden, 10-13 August, 2008. Ostersund: Mid Sweden University.
Kautz, Karlheinz and Zumpe, Sabine (2008). Just enough structure at the edge of chaos: Agile information system development in practice. 9th International Conference on Agile Processes and eXtreme Programming in Software Engineering, XP 2008, Limerick, Ireland, 10-14 June, 2008. Berlin, Heidelberg: Springer Lecture Notes in Business Information Processing (Springer LNBIP). doi: 10.1007/978-3-540-68255-4_14
Matook, Sabine and Kautz, Karlheinz (2008). Mindfulness and agile software development. 19th Australasian Conference on Information Systems (ACIS), Christchurch, New Zealand, 3-5 December 2008. Christchurch, New Zealand: Association for Information Systems / University of Canterbury.
Matook, Sabine and Brown, Susan A. (2008). Conceptualizing the IT artifact for MIS research. 24th International Conference on Information Systems ICIS 2008, Paris, 14-17 December 2008. Paris, France: Association for Information Systems.
Krell, Katharina, Matook, Sabine and Rohde, Fiona (2008). Understanding information system change: The relationship between reasons, goals, and types. Pacific Asia Conference on Information Systems PACIS 2008, Suzhou, China, 3-7 July 2008. Suzhou, China: Association for Information Systems.
Zumpe, Sabine and Van der Heijden, Hans (2007). On the use of variable user goals to measure perceived usefulness. Fifteenth European Conference on Information Systems, University of St Gallen, St Gallen, Switzerland, 7-9 June, 2007. St Gallen, Switzerland: European Conference on Information Systems.
Zumpe, S. and Madlberger, M. (2007). A transaction-based framework for business models in electronic commerce. 11th Pacific Asia Conference on Information Systems, Auckland, New Zealand, 4-6 July, 2007. Auckland, New Zealand: University of Auckland.
Zumpe, S. and van der Heijden, H. (2006). Integrating variable user goals into user acceptance models. Research Symposium on Emerging Electronic Markets, Stuttgart, Germany, 23-25 September, 2006. Stuttgart, Germany: University of Hohenheim.
Zumpe, Sabine and Ihme, Diana (2006). Information systems maturity in e-business organizations. European Conference on Information Systems, Gotteborg, Sweden, 12-14 June, 2006. Gotteborg, Sweden: IT University of Gotteborg.
Esswein, W., Zumpe, S. and Sunke, N. (2004). Identifying the Quality of E-Commerce Reference Models. Sixth International Conference on Electronic Commerce, ICEC 2004, Delft University of Technology, Netherlands, 25th - 27th October, 2004. doi: 10.1145/1052220.1052257

Newspaper Articles

Matook, Sabine (2022, 02 15). Helping students to see the future career value of their work-integrated learning Times Higher Education - THE Campus
Matook, Sabine and Knaggs, Angie (2021, 08 30). How work-integrated learning helps to make billions in uni funding worth it The Conversation