Momentum

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  • What will service look like in the future? Top international researchers came together at a thought leadership conference to predict the future of service; identifying key trends, how service firms will change and what role technology will play in 2050.
  • Is the digital hospital roll out helping to improve patient care, or is it a waste of public money? A report by UQ Business School expert offers an independent verdict.
  • People are the most important factor in a business. However, recent research has found that some traditional Human Resource (HR) practices are ineffective. Is it time for a new approach?
  • Businesses and professionals beware - the forces of disruption are heading this way. Here are the some of the key changes that you need to be aware of to safeguard your company and your career.
  • As the ‘experience economy’ gathers pace, The University of Queensland (UQ) Business School tourism experts Dr Karen Hughes and Associate Professor David Solnet explain what businesses can learn from Disney’s approach to welcoming thousands of visitors into their theme parks every day.
  • The view from Wall Street: Cryptocurrencies are here to stay, but the future of the technology may not reflect the disruptive vision of its founders, say UQ Business School Honorary Fellow, Dr Rand Low and alumnus, Emeritus Professor Terry Marsh.
  • Market segmentation is behind the success of some of the world’s leading brands. Now a new book outlines how other businesses can benefit from the same approach.
  • How can organisations restore confidence in the wake of a scandal? Recent research from The University of Queensland (UQ) Business School has identified a number of different approaches organisations can take.
  • "The finance industry’s narrow focus on creating shareholder value often has unintended consequences," says UQ Business School’s Professor Karen Benson. "It’s time for a new approach."

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  • Now there’s a new place to hang out at work. Enterprise social networks provide an online environment where employees can get to know their colleagues, work together and exchange ideas.
  • We have heard a lot about it but is it just a buzzword? Here are six ways in which big data is being used in business and society at large.
  • Smartphones will become the new wallets as digital money grows in popularity - but this new and disruptive technology could also have a profound impact on business and the world economy.
  • Innovation isn’t just about technology - enterprising HR professionals are enhancing their firm’s performance by finding new ways to manage and motivate staff. Here are 7 ways to follow their example and be a HR innovator.

  • Innovation has long been viewed as a way to achieve competitive advantage but new research suggests it may be an asset for brand building too.
  • As a series of major transport schemes gets underway, could a new and more radical approach to project management help keep them on track?

  • Research has provided new insights into the way consumers view innovations – and how to command their love and respect.

  • Written by Professor Mark Dodgson for The Conversation (December 2015).
  • Social media is transforming business. It is building new kinds of communities and shaping key conversations. What are the trends? Who’s doing it well? And how can you build your own online profile?

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  • Should advertisers use different positioning messages to promote the same product to different audiences? And if so, could there be a backlash if one group sees an advert targeted at another? New research has cast light on this marketing dilemma.
  • Managers trying to encourage their team to ‘do more with less’ sometimes overstep the mark. But when do high-pressure demands turn into abuse – and why do staff differ so markedly in their reactions to it? And how can managers trying to improve performance avoid being seen as bullies?
  • Professional networking sites are undoubtedly a great way to stay in touch with business contacts, former colleagues and uni mates, but how essential are they to the job application process? Are the days of the paper résumé numbered? And what’s an online peer endorsement worth? As LinkedIn turns 10, we ask: is the résumé dead?
  • Stress in the workplace costs businesses millions of dollars each year. Now research is casting light on why some people are better at dealing with it, and how we can train others to become more resilient.
  • A new report which reveals the reasons for the fall in mining productivity holds some valuable insights for other sectors.

  • In our third issue of Momentum, we challenge business to consider: ‘What’s next?’
    At UQ Business School, it’s not merely a question, it‘s our strategic position.
  • Competition among not-for-profits is tough. Success can depend on a strong brand, smart marketing and transparent corporate governance, as much as it does in any commercial business. But it's not enough to earn a great name. You have to keep it. Surf Life Saving Australia is learning tough lessons, the hard way.
  • How can general practice be managed to deliver bang-for-health-dollar-buck to the government, healthcare outcomes for patients and a respectable ROI for the business?
    UQ Business School's Dr Robyn King considers which management systems bring efficient business practice to general practice.

  • Your cultural background may determine how you react to bad customer service, suggests a study led by UQ Business School and conducted across the US, Australia, Thailand and China. Companies seeking to expand internationally, beware, one culture's polite complaint can be another culture's outraged outburst.

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