Business School

Dr Teegan Green

Lecturer in Marketing
School of Business
+61 7 334 68022
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Researcher biography

Dr Teegan Green is lecturer in marketing at the Business School, University of Queensland.

She has previously been a postdoctoral research fellow with the Australian Institute of Business Economics (AIBE), including the AIBE Centre for Gender Equality in the Workplace.

Her background is as a service researcher and her research interests and publications span technology in healthcare including robotics, digital transformation of services, services marketing, education and trust. She has a h-index of 6, and has 252 citations (Google Scholar, May 2022). Her published work appears in several Australian Business Deans' Council (ABDC) journals including the A* Journal of Service Research (the top journal in service research), plus Journal of Service Theory and Practice, Australasian Marketing Journal, Journal of Relationship Marketing, Marketing Education Review, Studies in Higher Education, Assessment & Evaluation in Higher Education.

She gained her Doctor of Philosophy (PhD) in 2017 from The University of Queensland, St Lucia exploring how healthcare service providers perceive they can establish trust with patients via different forms of technology-mediated interaction, spanning robotics, teleconferencing and store-and-forward email for healthcare consultation, diagnostics and treatment. She also holds two Arts degrees majoring in Japanese and English, and Mandarin; as well as a Bachelor of Education (Secondary), and a Bachelor of Business Management in Marketing with First Class Honours from The University of Queensland. She was awarded the University Medal (2013) and was Valedictorian for her graduating class (2013).

Dr Green won first place in the prestigious University of Queensland Three Minute Thesis (3MT) Competition for both her honours work (2012) and her doctoral work (2015).

Dr Green's ORCID is available here: http://orcid.org/0000-0003-3981-9489

Dr Green's profile page at The University of Queensland Business School is available here: https://business.uq.edu.au/profile/893/teegan-green

Publications

Journal Articles (9)
Conference Paper (1)
Research Report (1)
Theses (2)

Journal Articles

McColl-Kennedy, Janet R., Breidbach, Christoph F., Green, Teegan, Zaki, Mohamed, Gain, Alexandria M. and van Driel, Mieke L. (2023). Cultivating resilience for sustainable service ecosystems in turbulent times: evidence from primary health care. Journal of Services Marketing. doi: 10.1108/jsm-03-2023-0100
McColl‐Kennedy, Janet R, Green, Teegan and Driel, Mieke L (2022). Value in primary care clinics: a service ecosystem perspective. Medical Journal of Australia, 216 (Supp.10), S22-S23. doi: 10.5694/mja2.51524
Green, Teegan and Weerawardena, Jay (2021). Pitching at the Fuzzy Front-End: Authentically Assessing New Product Development. Australasian Marketing Journal, 29 (1), 54-65. doi: 10.1177/1839334921998538
Gannaway, Deanne, Green, Teegan and Mertova, Patricie (2017). So how big is big? Investigating the impact of class size on ratings in student evaluation. Assessment and Evaluation in Higher Education, 43 (2), 175-184. doi: 10.1080/02602938.2017.1317327
Hartley, Nicole and Green, Teegan (2017). Consumer construal of separation in virtual services. Journal of Service Theory and Practice, 27 (2), 358-383. doi: 10.1108/JSTP-05-2015-0118
Green, Teegan, Hartley, Nicole and Gillespie, Nicole (2016). Service provider’s experiences of service separation: the case of telehealth. Journal of Service Research, 19 (4), 477-494. doi: 10.1177/1094670516666674
Green, Teegan Courtney Clare (2015). Flipped classrooms: an agenda for innovative marketing education in the digital era. Marketing Education Review, 25 (3), 179-191. doi: 10.1080/10528008.2015.1044851
Green, Teegan (2015). A methodological review of structural equation modelling in higher education research. Studies in Higher Education, 41 (12), 2125-2155. doi: 10.1080/03075079.2015.1021670
Green, Teegan Courtney Clare and Hartley, Nicole (2015). Using graph theory to value paying and nonpaying customers in a social network: Linking customer lifetime value to word-of-mouth social value. Journal of Relationship Marketing, 14 (4), 301-320. doi: 10.1080/15332667.2015.1095008

Conference Paper

Green, T., Klug, D. and Edwards, J. (2012). Exploring the relationship between class size and student ratings. Australasian Higher Education Evaluation Forum (AHEEF) 2012, Rockhampton, Qld, Australia, 8-10 October 2012.

Research Report

Andreassen, Tor W., Archibald, Gordon, Beekhuyzen, Jenine, Bongiovanni, Ivano, Brea, Edgar, Breidbach, Christoph, Burchill, Keith, Burgers, Henri, Cao, Selina, Coote, Len, Coram, Brendan, Cunningham, Claire, Feast, George, Field, Mitch, Ford, Jerad, Fouche, Leon, Gain, Alexandria, Gooding, Glen, Goyeneche Ramirez, David, Green, Teegan, Gschwind, Daniel, Hall, Thomas, Hartley, Nicole, Heinz, Daniel, Hine, Damian, Indulska, Marta, Kapernick, Brett, Kastelle, Tim, Ko, Ryan ... Zhang, Wenlu (2023). Digital Service Transformation: Pathways to human and economic wellbeing White Paper. Brisbane, QLD Australia: The University of Queensland Business School - Service Innovation Alliance. doi: 10.14264/aed4918

Theses

Green, Teegan (2017). Trust Me, I’m a Doctor: Understanding Clinician’s Experiences of Service Separation and Trust Formation in Telehealth. PhD Thesis, UQ Business School, The University of Queensland. doi: 10.14264/uql.2017.492
Green, Teegan (2012). Good firm gone bad: putting a price on the financial costs of human emotion and behaviour during service failure and recovery via customer lifetime value. Honours Thesis, UQ Business School, The University of Queensland.