Do you want to improve the environmental performance of your business, but are struggling to even figure out what your current environmental performance is?
Many businesses struggle with rising energy costs. The best response is to modify business operations, which often goes hand in hand with improving environmental performance.
Nutritional information is available for the food we eat, so what about informing customers of the carbon emission cost of their food? We experimented by putting simple visual guides on a burger menu to gauge customer interest.
What's the difference between paper serviettes or laundered cotton napkins, both to your bottom line and the environment? And will a change affect your customer satisfaction rating?
Can gamification reduce waste in your hotel? Our researchers found that adding activities to meal times could greatly reduce buffet plate waste (and add lots of fun for young guests).
How do you convince guests that your sustainable practices are about more than just your bottom line? By implementing guest incentives, both parties benefited from small changes in behaviour. And now you and your guest can celebrate successful change together.
What does it cost to clean 17 million rooms worldwide? After experimenting with the standard operating procedures in a 3-star hotel, the research team were able to alter the frequency of room cleaning without negatively affecting guest satisfaction.
