Nutritional information is available for the food we eat, so what about informing customers of the carbon emission cost of their food? We experimented by putting simple visual guides on a burger menu to gauge customer interest.
What's the difference between paper serviettes or laundered cotton napkins, both to your bottom line and the environment? And will a change affect your customer satisfaction rating?
Can gamification reduce waste in your hotel? Our researchers found that adding activities to meal times could greatly reduce buffet plate waste (and add lots of fun for young guests).
What does it cost to clean 17 million rooms worldwide? After experimenting with the standard operating procedures in a 3-star hotel, the research team were able to alter the frequency of room cleaning without negatively affecting guest satisfaction.
