New research has revealed some surprising findings about which tourists are least likely to be deterred by the threat of terrorism - and how best to appeal to them.
Brokers are the most popular way to find a home loan, but a new report suggests that banks should sell direct to the public instead. Professor Allan Hodgson asks if phasing out brokers could reduce competition and result in a worse deal for home buyers and smaller banks alike.
As technology changes the way we choose and buy products, companies need to rethink their approach to customer experience. Insightful use of data is now key to understanding and engaging customers.