Our research shows artificial intelligence subtly, and at times overtly, heighten biases. Our expert sets out 4 steps companies can take to create a more inclusive and fair recruitment system.
Generative AI has ignited widespread interest and debate. We called on UQ experts to share their insights on how this technology will impact different sectors over the next 5 years.
Disney’s business model is underpinned by creating a feeling of magic for millions of visitors. UQ Business School tourism and service experts explain how businesses can learn from Disney’s approach.
The digital transformation sweeping the world is revolutionising how we live and work, fuelled by new technologies such as AI, machine learning and automation. Our experts share 5 key strategies for service sector leaders to stay competitive in the digital era.
We set out to develop service research priorities (SRPs) identifying under-researched topics for which new insights can significantly influence business, organisations, and society.
Customer experience (CX) management is listed in the top ten priorities of CEOs around the globe, but do firms know how to measure it and use the data correctly to enhance the customer experience?
In an era where AI, robots and digital twins are part of everyday parlance customer experience will change. We need to make sure it’s a change for the better.
