Tuesday 22 November

11:30 am – Panel discussion: Transnational education partnerships: challenges and opportunities

Moderator: Professor Lisa Ruhanen, Director of Education, UQ Business School

Dr Lisa Ruhanen (PhD, GCEd, BBusHons) is a Professor in Tourism and the Director of Education with the The University of Queensland Business School. She has undertaken more than 30 academic and consultancy research projects in Australia and overseas in the areas of Indigenous tourism, sustainable tourism and policy, planning and governance. Lisa has more than 100 academic publications and in 2017 she and colleagues co-edited a book on Indigenous Tourism: Cases from Australia and New Zealand.

Lisa teaches in sustainable and responsible tourism, ethics, and tourism in developing countries. She has worked closely with the United Nations World Tourism Organization over the last decade including a secondment to the UNWTO headquarters in Madrid. She is currently an Advisory Board member and auditor for the UNWTO’s TedQual accreditation program. Lisa is actively engaged with a range of start-up Indigenous tourism businesses in Australia using her research expertise to explore visitor demand, market opportunities and product development strategies and has led research and consultancy studies for the Federal and State governments in Australia on Indigenous tourism, including the inaugural ‘Queensland Indigenous Tourism Strategy’.

Professor Ian Fenwick, Director of Sasin School of Management, Bangkok, Thailand

Professor Ian Fenwick, Ph.D is Director of Sasin School of Management in Bangkok, Thailand. He first came to Thailand as a visiting professor from the Schulich School of Business, York University (Toronto, Canada) in 1988 to work with universities in the Kingdom to develop courses in entrepreneurship.

In 1992, he began teaching marketing strategy as a visiting professor at Sasin and became a full-time professor in 2001. He has also held several administrative roles at Sasin, including serving as Sasin's Interim Deputy Director, External (2017-2019).

In 2008, Professor Fenwick co-authored Digimarketing: The Essential Guide to New Media & Digital Marketing, with Kent Wetime (now co-CEO of Ogilvy Asia). Translated into editions in Japan, PRC, Russia, Taiwan, Thailand, and Vietnam, it was one of the pioneering books about the sea change that marketing was undergoing and made professor Fenwick a much sought-after visiting professor at business schools around the world.

Professor Fenwick is also Professor Emeritus & Senior Scholar at Schulich School of Business, York University (Toronto, Canada). He received a BA (Honours First Class) in economics and sociology from Durham University (UK), and earned his Ph.D. at the University of London.

Professor Susan Hart, Associate Director - European Foundation for Management Development (EFMD)

Professor Susan Hart is an international academic leader with more than 30 years’ experience in leading institutions across Europe, the US, Asia, and Australia. From 2016 until April 2022, she served as Executive Dean of Durham University Business School, following some 20 years UK of academic leadership and several academic appointments worldwide. As a recognised expert in product innovation and marketing, Professor Hart has published over 100 articles and is author of several books.

She previously served on the Board of Directors of AACSB, the Royal Scottish National Opera and Glasgow Children’s Hospital Charity. She is a fellow and former Chair of the Senate of the Chartered Institute of Marketing, a fellow of the Royal Society of Edinburgh, the Leadership Trust and the Academy of Social Sciences and sits on the advisory boards of several international business schools.

Currently an Associate Director of EFMD, her prior research expertise underpins her perspectives on transformative innovation for academic institutions and she has a track record in successful leadership of disruptive change which informs her contributions to international business networks and boards on which she serves in multiple sectors.

Mr Brett Lovegrove, Pro-Vice-Chancellor - Global Partnerships, UQ

Brett Lovegrove commenced as Pro-Vice-Chancellor (Global Partnerships) at The University of Queensland (UQ) in June 2022. Brett leads the development and implementation of the University’s Global Strategy, as well as key institutional partnerships and the delivery of global initiatives and programs designed to extend UQ’s global reputation and impact.

Previously, Brett was Executive Director (Global) at the University of Wollongong (UOW), where he managed the University’s Global Strategy portfolio. From 2013-2017, he was Director, Administration and Strategy, at UOW in Dubai. Prior to joining UOW in 2010, Brett held senior leadership positions at Macquarie University in commercial operations and sports administration.

Brett has a Master of Business Administration (MBA) and Graduate Certificate in Business Coaching from UOW, and a Bachelor’s Degree in Economics from Macquarie University.

1:30 pm – Panel discussion: Is small beautiful? The role of micro-credentials in business education

Moderator: Associate Professor Tim Kastelle, Director of External Engagement, UQ Business School

Tim’s research, teaching and engagement work are all based on his study of innovation management. He graduated from Princeton University with a degree in economics, and his MBA and PhD were completed at UQ. He has worked in marketing and management positions in a variety of industries including radio, office equipment, industrial chemicals, higher education and software, and these experiences inform both his research and his teaching.

Tim has published widely in the leading innovation journals. He is deeply committed to translating research into practice. To this end, he writes a well-regarded innovation blog for managers, and he has worked extensively with a wide range of organisations. He is currently the Director of Graduate Management (MBA & Executive Education) for the UQ Business School.

Mr Andrew Barnes, CEO, Co-founder, Go1

Andrew co-founded Go1 in 2015. He has a passion for education and a belief that technology can help create new opportunities for learning. Andrew is a Rhodes Scholar, and completed an MSc in Education at Oxford University before going on to complete his PhD at the University of Queensland. As CEO he sets strategy and direction for the company, and enjoys working closely with customers and partners to help organizations and individuals unlock new opportunities through learning.

Dr Jikyeong Kang, President and Dean, MVP Chair in Marketing, Asian Institute of Management

Jikyeong Kang has been the President and Dean of the Asian Institute of MAnagement (AIM), and its MVP Chair in Marketing since 2015.

She is the immediate Past Chair of the Board of the AACSB and also a board member of EFMD, PRME, and GBSN, and a council member of the AAPBS. She is also a Fellow of the International Academy of Management (IAOM).

Additionally, she serves on the international advisory boards of several premier international business schools, including Stockholm School of Economics, ESADE Business School, Hanken School of Economics, LUMS Business School, Insper Instituto de Ensino e Pesquisa, Yonsei Business School, and Korea Business School.

3:00 pm – UQ Business School Research Hubs Showcase

Moderator: Professor Janet McColl-Kennedy, Director of Research, UQ Business School

Janet R. McColl-Kennedy is a Professor in Marketing, and the Director of Research at UQ Business School as well as an Honorary Visiting Professor and Fellow, Cambridge Service Alliance, at the University of Cambridge.

She is the Founding Co-Lead of the Service Innovation Alliance (SIA) Research Hub at the Business School. SIA is a multidisciplinary research hub focusing on Customer Experience, Service Innovation and Sustainability, with an emphasis on AI, digital transformation, and service design.

She is a Distinguished Fellow of the Australian and New Zealand Marketing Academy (ANZMAC) and was recognised in the "Highly Cited Researcher Awards for 2021", released by Clarivate™. This prestigious achievement is for those who are pioneers in their field, demonstrated by the production of multiple highly cited papers that rank in the top 1% by citations for the field and year in the Web of Science™.

Professor Janet McColl-Kennedy has made a significant research contribution to the discipline of Marketing, specifically in her research area of "Services". With over 170 publications Professor McColl-Kennedy is not only a leading senior marketing academic in Australia, she is internationally recognised as a leading researcher in Service Science. Her research interests focus on customer experience management and measurement, and the role of digital technology, customer insights and choice preferences, customer complaining behaviour and customer value co-creation. She has expertise in health care services and has supervised 15 PhD students to successful completion.

Janet leads several cross disciplinary and international research teams, obtaining over $21.7 million in competitive research grants, including 20 years of continuous funding from the Australian Research Council (ARC).

In recognition of her international research reputation, she is an inaugural member of the Advisory Board of the Cambridge Service Alliance, a global alliance between leading businesses and universities formed in 2010 and designed to bring together some of the world's best firms and researchers devoted to delivering today the insights, education and approaches needed for the Complex Service Solutions of tomorrow.

Professor Nicole Gillespie, KPMG Chair in Organisational Trust & Professor in Management, UQ Business School

Nicole Gillespie is the KPMG Chair in Organisational Trust and Professor in Management at the University of Queensland Business School, and an International Research Fellow at the Centre for Corporate Reputation, Oxford University. She co-leads the Trust, Ethics and Governance Alliance at the University of Queensland. She is a Fellow of the Australian Academy of Social Sciences and in 2019 was made a Fellow of the Australian and New Zealand School of Government in recognition of outstanding contribution to public management.

Prior to UQ, she has held faculty and research positions at Melbourne Business School, Warwick Business School (UK), The Australian & New Zealand School of Government, The University of Melbourne and Swinburne University of Technology.

Trained as an organisational psychologist, Nicole's research focuses on trust development and repair in organisational contexts, and in contexts where trust is challenged. Current research projects focus on understanding stakeholder trust in organisations and industries, organisational trust repair, designing trustworthy organisations, trust in Artificial Intelligence and emerging technologies, and stakeholder trust and uptake of telemedicine. Her research appears in leading international journals and her work has been extensively presented in Europe, the USA and Australia. She is Deputy Editor of the Journal of Trust Research and on the editorial board of the leading leadership journal, Leadership Quarterly.

Nicole has written commissioned research reports and case studies on building and repairing stakeholder trust for the UK Institute of Business Ethics, the World Economic Forum, and a policy note for the UK Parliament on restoring trust in the financial sector after the global financial crisis. Her research and consulting have led to positive changes in industry, government, and policy across a range of sectors, including Health, Resources, Finance and Banking, Higher Education, R&D, Not-for-Profit and the Defence industry. She has attracted over $10million in research funding as a Chief Investigator with her colleagues, including ARC, NHMRC and industry grants. Nicole is an active member of the Academy of Management, the European Group of Organisational Studies, and he First International Network on Trust and sits on multiple industry and scholarly Advisory Boards.

Nicole has over twenty years’ experience in designing and delivering MBA, Executive MBA, specialist masters and undergraduate courses. She is the recipient of five teaching excellence awards and, together with former PhD student Mattia Anesa, two best paper awards from the Academy of Management.

Professor Matthew Hornsey, UQ Business School

Professor in Management, Matthew Hornsey has published over 170 papers, mostly on themes of intergroup communication; trust and trust repair; and sustainability and climate change.

Professor Hornsey is Director of the Business Sustainability Initiative at UQ, a multi-disciplinary team of academics tasked with the goal of providing thought leadership and practical solutions for a climate-changed and resource-constrained future.

He is also a co-investigator in the Rapid Switch initiative, which seeks to identify, anticipate and communicate industrial, regulatory and social constraints that impact the pace of decarbonisation of the global economy.

Wednesday 23 November

9:15 am – Panel discussion: Responsibile business education: tackling climate, ethics, and inclusion?

Moderator: Professor Tyler Okimoto, Deputy Head of School, UQ Business School

Tyler Okimoto is a Professor in Management and Deputy Head of the Business School at the University of Queensland. He received his Ph.D. in Organisational Psychology from New York University in 2005, and worked as a postdoctoral researcher in the School of Psychology at Flinders University in Australia, and in the School of Management at Yale University.

Tyler's research aims to better facilitate collaboration and consensus between diverse points of view, and to understand the role of leadership in overcoming those challenges. He often examines consensus/collaboration as a conduit for social justice in organisations and society, both how a lack of consensus contributes to injustice and inequality, and how people can effectively collaborate to move past conflict and repair harmonious relationships. He currently serves as President of the International Society for Justice Research, committed to fostering impactful interdisciplinary research that advances social justice.

He is also an award-winning educator, teaching both traditional and online/blended courses on leadership, human resources, conflict/negotiation, and decision-making in the Undergraduate, MBA, and Executive levels. He was also the Program Director and Academic Lead Designer of UQ's MicroMasters Program in Business Leadership, a series of five postgraduate-level MOOCs (Massive Open Online Courses); in its first year, this program reached over 60,000 learners from 193 different countries, and was a 2019 finalist for the global edX Prize for Exceptional Contributions to Online Education.

Dr Fathony Rahman, Dean of the School of Business and Econonics, Universitas Prasetiya Mulya

Fathony Rahman is the Dean of the School of Business and Economics, Universitas Prasetiya Mulya, Jakarta, Indonesia. He also serves as one of the Board of Directors of Tenggara Strategics—a business and investment research and advisory company, as well as the Board of Trustee at Indonesia Institute for Corporate Directorship (IICD)- a non-profit organization focusing on internalizing best practices of good corporate governance and directorship in Indonesia. Dr. Rahman holds a DBA from Wilmington University, USA.

He teaches courses such as Business Ethics and CSR, Marketing Research, Consumer Behavior, Marketing Strategy, and Digital Marketing at Universitas Prasetiya Mulya. He is also a visiting professor at the University of Applied Sciences/Ernst-Abbe-Hochschule Jena, Germany, teaching Consumer Behavior. His research interests cover areas such as corporate social responsibility (CSR), private label brands, relationship marketing, and brand management. Most of his papers have been published in the Journal of Retailing and Consumer Services.

Dr Belinda Wade, Collaborative leader in sustainability and climate transition, Aurecon, and Adjunct Associate Professor, UQ Business School

Belinda is a Principal in Aurecon’s Sustainability and Climate Change service area leading the Climate Transition team and an adjunct Associate Professor at the UQ Business School. With over 20 years of sustainability experience across multiple sectors Belinda brings innovative ideas grounded in science to meet emerging risks and explore opportunities through the climate transition.

Belinda’s experience spans consulting, electricity utilities, academic research, and leadership. Before joining Aurecon, Belinda worked in research, leadership, and academic positions at the University of Queensland, focusing on organisational decarbonisation and sustainability. Other roles include Environmental Product Portfolio Manager at ENERGEX Retail, Market and Commercial Analyst at Tarong Energy Corporation, and as an independent consultant at Alinta Energy.