Trust, Ethics and Governance Alliance

Trust, Ethics and Governance Alliance


Latest news

The Trust, Ethics and Governance Alliance (TEGA) hosted their inaugural Summit on the 8th of October. This Summit brought together world-class researchers and experienced industry leaders to share and discuss cutting edge insights through interactive panel discussions and practical research presenataions. Continue reading on LinkedIn. 

The importance of and challenges to trust, ethics and effective governance is high on the national agenda. Recently, Australia has seen national enquiries into institutional failures and trust breaches by the banking and financial services sector, aged care, churches, and sporting organisations. Findings from these enquiries uncovered systematic failures of ethical culture, integrity and governance systems. In recognition that long term sustainability of business is dependent upon trust and goodwill, ethical and trustworthy organizational conduct requires robust governance systems that benchmark and assess performance and culture. 

While critical, many organisations struggle to align their various formal and informal control mechanisms to reliably produce trustworthy and ethical conduct. Rapid changes in society, such as the rise of advanced technology and artificial intelligence further place unprecedented challenges on managing trust, ethics and governance issues. This is exacerbated by economic, political and social polarisation that further challenges robust public debate and action on critical issues. These issues require multi-interdisciplinary research to develop holistic responses that promote sustainable and effective policy reform.

The Trust, Ethics and Governance Alliance (TEGA) brings together experts from across the Business School and the TC Beirne School of Law to help address these complex and rapidly evolving challenges. 

Our researchers are internationally recognised for their thought leadership in the areas of:

  • building and repairing trust
  • reputation and image management
  • organisational and ethical decision making
  • corporate regulation, governance and corruption control 
  • responsible stewardship of intelligent technologies and data

Through our research, partnerships and executive education, we bring evidence-based insights that help industry, government and not-for-profit organisations understand and manage trust, ethics and governance issues. Our thought leadership brings new perspectives that challenge traditional governance approaches and encourage research-informed debate. 


Contact the Trust, Ethics and Governance Alliance

If you would like more information or to explore opportunities to partner with the Trust, Ethics and Governance Alliance please contact:

 

Professor Nicole Gillespie
Co-Lead

 

 



Associate Professor Sarah Kelly
Co-Lead

 

 

Dr Shannon Colville
IRT Coordinator

Our experts

Trust, Ethics and Governance Alliance brings together an interdisciplinary group of experts with complementary backgrounds in management, law, accounting, strategy, finance, marketing, tourism, international business and business information systems. Together we tackle the complex trust, ethics and governance challenges currently facing industry, government, not-for-profits, and society.

Leads

Professor Nicole Gillespie – KPMG Chair in organisational trust – building, repairing and maintaining trust in organisations, measuring stakeholder trust, managing trust during change and disruption, trust in AI & technology-mediated services, designing trustworthy organisations; trust across cultures.

Nicole’s research focuses on the development and repair of organizational and stakeholder trust, particularly in challenging contexts such as after trust failures, during organizational transformation and technological disruption, and in contested contexts. She is also an expert on the measurement of trust. Current projects focus on understanding trust in artificial intelligence, repairing trust in organisations, designing trustworthy organizations, understanding and measuring stakeholder trust, preserving trust during change, and understanding the causes of and responses to trust failures in non-profit organisations. Her work spans the Banking, Resources, Health, Education, R&D and Not-for-Profit industries.

Associate Professor Sarah Jane Kelly – Ethical and legal transgressions in sport, corruption in sport, professional ethics, governance and regulation in e-sports, brand authenticity and trust and ethical marketing.

Sarah blends her background in law, psychology, and marketing to explore corruption, governance, and ethics in sport. From a legal perspective, her work looks at the governance issues around e-sports (competitive online gaming). From a psychology perspective, her work explores the health and social wellbeing impacts of e-sports. From a marketing perspective, her research looks at the advertisement of harmful products (e.g., alcohol, gambling, energy drinks, junk food) in sport and e-sports. Other ongoing projects include the evolution of values and ethics in sport, anti-doping and integrity regimes, marketing policy in sport, protection of vulnerable consumers and scandal in sports.

Key researchers

Dr Saeed Akhlaghpour - Data privacy and data protection (organisational, legal, and technical aspects), organisational responses to data breaches.

Professor Neal Ashkanasy – Emotions and trust, including emotional intelligence and emotional regulation. Organisational and national culture, abusive supervision and ethical behaviour in organisations.

Dr Micheal Axelsen – Data governance/IT governance, privacy laws, data breach notification scheme, information systems audit and compliance, artificial intelligence and reliance on intelligent decision aids.

Associate Professor Francesca Bartlett – Ethics, professional ethics, private law and governance and woman and the Law.

Dr Justin Brienza – Wisdom and ethics, reasoning and decision making, bias and balance and conflict and cooperation.

Professor Andrew Burton-Jones – design, use and governance of IT in healthcare

Dr Cassandra Chapman – Prosocial behaviour, trust in charities, moral organisations (e.g., non-profits), public responses to ethical transgressions.

Dr Monica Chien – impacts of transgressions, misconducts and scandals in marketing, tourism, and sport; overtourism induced conflicts and disruptions; stigma and brand equity

Dr Michael Collins – ethical leadership, disinhibition and unethical behaviour, personality, intelligence and leadership

Dr Vicky Comino – Building, repairing and maintaining trust in corporations and financial institutions, corporate culture and governance.

Dr Peter Do – Financial accounting, corporate governance; board monitoring and information intermediaries in capital markets.

Associate Professor Martin Edwards – People analytics, governance of analyses of employee linked data, ethical challenges of people analytics transparency and accountability of automated HR analytic/HR processes bias algorithmic application in HR decision making and employees' perceptions of their employer's social responsibility credentials.

Associate Professor Kathleen Herbohn – Accountability of organisations around climate change and consequences for their choices within equity and debt markets.

Professor Matthew Hornsey – (mis)trust in communication within and between groups, predictors of ethics breaches in organisations and efficacy of different trust repair strategies.

Professor Marta Indulska – AI and responsible stewardship, data quality and governance

Dr Radha Ivory – Corporate criminal liability laws, their features, reforms and problems, international anti-corruption law, its regulatory form and unintended consequences, corporate negligence offences and legal regulations on corporate culture, non-trial resolutions with corporations in foreign bribery cases.

Dr Adam Kay – Mindfulness in organisations, pro- and anti-social workplace behaviour, and corporate social (ir)responsibility.

Dr Yiqiong Li - Counterproductive behaviours (workplace bullying, abusive supervision, and customer aggression), employee voice, team mindfulness, and organizational climate.

Dr Tracy Martin – Behavioural corporate governance, board decision processes and strategic human resource management

Associate Professor Bernard McKenna – Wisdom, leadership and wise decision making.

Dr Lance Newey – Wellbeing as strategic ethical governance, strategic stakeholder wellbeing, business and society wellbeing strategies and paradoxical wellbeing tensions in leadership.

Professor Tyler Okimoto – Justice and justice repair, post-conflict reconciliation, biases in organisational and ethical decision-making and inequality and discrimination

Dr Andre Pekerti – Acculturation cross-cultural research ethics multiculturalism within individuals.

Dr Josephine Previte – Ethics of care and community resilience, social change processes in behaviour change campaigns and program evaluations.

Dr Vanitha Ragunathan – Corporate governance, board behaviour and delegation, board responses to crises.

Associate Professor Sergeja Slapničar – Behavioural aspects of performance measurement and incentive systems in various areas, corporate governance.

Dr Ida Asadi Someh – Organisational and societal impact of data analytics and artificial intelligence.

Dr Michael Turner – Ethics and fraud, corporate governance.

Associate Professor Gabrielle (Gabby) Walters – Image and reputation management, market recovery following crises and disastrous events, consumer behaviour and hospitality and tourism.

Early career researchers

Dr Shannon Colville – Dark networks, trust development in criminal networks and drivers of police corruption.

Dr Caitlin Curtis – Trust in AI, ethics, policy, and public awareness of DNA testing and AI.

Dr Steve Lockey – Trust violation and repair, role of emotions in the process of trust violation and repair, ethical leadership and wellbeing.

Dr Tapani Rinta-Kahila 

Dr Heather Stewart – Building agility and resilience in SMEs, work integrated learning, digital transformation, communitication strategies.

PhD students and research associates

Mahsa Amirzadeh
Kaylene Ascough
Agata Bialkowski
Niamh Daly
Lucas Dixon
Alana Dorris
Hamidreza Harati
Daniel Holm
Alexandria Macdade
Fitri Oktaviani 
Vanvilay Phommalah
Sarah Richardson
Shaun Star
Wanting Sun
Resham Vasandani

Our Research

Our research is focused in three interconnected areas:

Trust Building and Repair 

Trust is a fundamental building block of any relationship, whether that be with customers, employees, investors, suppliers and partners, regulators or broader communities and society. Despite its central importance, it is a concept that is often misunderstood. Our researchers investigate this multifaceted concept across a broad range of contexts.

Key areas of research expertise:

  • Building, preserving and restoring trust and reputation
  • Responding to and recovering from trust breaches and scandal
  • Cultivating resilience to trust breaches and designing trustworthy organisations
  • Understanding and measuring stakeholder trust

For more information please visit the projects tab.

Ethics, Corporate Regulation and Culture

Ethical misconduct and corruption are as true today as it has ever been and combating these deviant behaviours require taking steps to ensure corporations have effective governance and regulation, as well as cultures that support ethical conduct. Our researchers confront these hard issues from a diversity of perspectives.

Key areas of research expertise:

  • Examining decision-making near the ethical edge, where hard regulations meet soft cultural controls 
  • Understanding conceptions of corruption, integrity and ethical risk in organisations and societies
  • Assessing the effectiveness of corporate regulation, governance and corruption control from diverse disciplinary, legal and ethical perspectives

For more information please visit the projects tab.

Responsible Stewardship of Technology in the Digital Era

Advances in technology and artificial intelligence, combined with the unprecedented creation and capture of personal data, raises a number of ethical, trust and governance issues and challenges. Our researchers tackle these complex and rapidly evolving issues around the collection, use and governance of data, trust in emerging technologies, and responsible technology use and transformation in society.

Key areas of research expertise:

  • Responsible stewardship and use of intelligent technologies and data into society
  • Using personal data for business analysis, including HR data analytics
  • Accountable use of intelligent algorithms  
  • Explainability of machine learning algorithms 

For more information please visit the projects tab.

Our Projects

Our researchers conduct innovative, high quality research projects, often in partnership with industry and government, to address pressing concerns and transform the future outlook of trust, ethics and governance in organisations and society.

Trust Building and Repair

  • A.I. bias undermines trust in leaders
    Researchers: Justin P. Brienza and Bernard McKenna
    Revealing bias against A.I.; A.I. may be “intelligent” but it cannot be wise—leaders who rely on A.I. suffer decrement in perceived trustworthiness via undermined perceptions of their ability to be wise. 
  • Behind the moral shield: Responses to trust breaches and trust restoration among mission-based groups. (Australian Research Council Discovery Grant)
    Researchers: Matthew HornseyNicole Gillespie and Cassandra Chapman
    This program of research examines the causes and responses to trust breaches within non-profit organisations, and the effectiveness of various strategies for restoring trust. It examines how the dynamics of trust breakdown and repair differ for non-profit and commercial entities.
  • Community expectations and trust of the environmental performance of Australian livestock industries (Industry Grant)
    Researcher: Nicole Gillespie
    In 2017, the Australian Beef Sustainability Framework (ABSF) was developed to meet changing community and consumer expectations. This project evaluates the successes, challenges and trust building potential of the ABSF by drawing on 40 in-depth interviews with key industry and external stakeholders, including recommendations for future adaptation and improvement of the ABSF.
  • Dynamics of Forgiveness and Self Forgiveness. (Australian Research Council Discovery Grant)
    Researcher: Tyler Okimoto
    This project aims to study the dynamics between forgiveness and self-forgiveness following hurt and wrongdoing in interpersonal relationships. This project seeks to break new ground, studying dyadic-level dynamics between both parties: interdependencies between forgiveness and self-forgiveness in a dialogical process of moral repair. 
  • From luxury escape to mandatory quarantine: an examination of hotel brand stigma
    Researchers: Monica Chien and Sarah Kelly
    The project seeks to understand how re-deployment of travel brands such as hotels into quarantine and medical treatment purposes as part of the COVID-19 response impacts upon the brands, in terms of brand equity and trust.
  • Getting tourists back on board: How Covid 19 is likely to influence consumer choice when considering a Cruise style holiday
    Researchers: Gabby Walters and Sarah Kelly
    This project aims to determine how and why Covid 19 has influenced consumers’ preferences for and trade-offs between specific aspects of the cruise experience. Such insight will be highly valuable for Cruise organisations seeking to better understand the evaluative criteria by which their consumer segments are now using to guide their decisions.
  • Identifying and resolving challenges to the effectiveness of collective apologies. (ARC Discovery Project administered by Flinders University)
    Researchers: Matthew Hornsey and Tyler Okimoto
    In systematically focusing on the distinct features of intergroup contexts, this project offers a novel analysis of the challenges to the effectiveness of collective apologies and ways to overcome them. Using creative experimental and survey approaches, the research will aid societies in harnessing the potential of collective apologies towards forgiveness and reconciliation.
  • Impact of Perceptions of Leader Wisdom Buffer Trust Breeches
    Researchers: Justin P. Brienza and Bernard McKenna
    Investigating the role of perceptions of leaders’ wisdom in followership (e.g., loyalty; willingness to trust and buffering effect of trust breaches; voting; commitment to organisations). 
  • Mindful leadership and team functioning (BEL Connect Grant)
    Researchers: Adam Kay
    This project aims to develop a conception of and measure for a new construct termed mindful leadership. This measure will be validated and the implications of mindful leadership will be tested for leader, employee and team functioning in a large randomized controlled trial of online mindfulness training delivered to employees at a Canadian healthcare organisation.
  • Perceptions of Low Self-Control Reduce Trust and Cooperation
    Researcher: Justin P. Brienza
    Investigating how team-mates’ perceptions of other members’ self-control (health; task persistence; etc) can affect cooperation in team projects, through damaged trust.
  • Predictors of virtual healthcare adoption in the home for the aging population. (NHMRC Project Grant)
    Researcher: Nicole Gillespie
    This project examines the perceptions, needs and behaviours of aged Australians with respect to in-home virtual healthcare services. The project is developing and testing a model of the key factors which influence aged Australian healthcare consumers’ intention to adopt home telehealth services, across key market segments.
  • Social Influence, Trust and Compliance During the Covid-19 Pandemic
    Researchers: Shannon Colville, Sarah Kelly, Nicole Gillespie, Steve Lockey, Martin Edwards
    This project strives to investigate the antecedents of trust, risk, and personal values on an individual’s willingness to adopt recommended behaviours during the Covid-19 pandemic. It also aims to explore the effectiveness of government communication strategies to predict optimal marketing/communication strategies for changing behaviours.
  • Stakeholder trust in the coal seam gas industry. (Industry Grant)
    Researchers: Nicole Gillespie and Steve Lockey
    This 5 year programme of research, based on in-depth interviews with 145 stakeholders followed by two large-scale surveys, identified the key drivers of trust in the CSG firms and industry from the perspective of four key stakeholder groups: landholders, community, regulators and CSG employees and contractors. 
  • The bright side of organisational stigma for socially deviant firms
    Researcher: Adam Kay
    This project examines whether and to what extent operating in a stigmatized industry protects firms from the adverse market consequences of greenwashing, in terms of consumer trust and downstream sales. Results to date suggest that stigmatized firms are protected from the adverse consequences of greenwashing, but only.
  • The effects of the COVID-19 pandemic on small and medium tourism businesses in Japan
    Researcher: Monica Chien
    The project seeks to understand the extent of voluntary and involuntary changes made in small and medium tourism and hospitality businesses in Japan, as well as their impact on front-line employees. Specifically, it evaluates the relationship among leadership, trust, and employee wellbeing in the context of ryokans, or traditional Japanese inns.  
  • The impact of attentional resource depletion and negative emotions on ethical leadership and trust
    Researcher: Michael Collins
    An experimental study examining how attentional resource depletion and negative emotions leads to unethical leadership and low trust during a team problem-solving task
  • The impact of anger, impulsivity and work on trust and ethical leadership
    Researcher: Michael Collins
    A quantitative study of Australian leaders examining how anger and impulsivity leads to unethical leadership, low trust and unsatisfying work
  • Understanding and overcoming public rejection of scientific innovation.
    Researcher: Matthew Hornsey
    This project examines a new psychological construct that explains why some people resist scientific innovation, while others embrace it. The project will be the first to measure this new worldview dimension (Up-Down orientation), and the first to test whether scores on this dimension uniquely predict attitudes toward emerging technologies that promise to shape life in the 21st century (e.g., life extension technologies, artificial intelligence).

Ethics, Corporate Regulation and Culture

  • Anti-Doping Governance and Ethics: an investigation into WADA code procedural fairness and natural justice in India.
    Researcher: Sarah Jane Kelly
  • An investigation into Loot boxes and microtransactions in online gaming: the new gambling frontier.
    Researchers: Sarah Jane Kelly and Shaun Star
  • An investigation of personality and whistle-blowing accounting fraud. (Institute of Chartered Accountants in Australia (ICAA))
    Researcher: Michael Turner
    The project investigates the role of personality in relation to accountants' propensity to whistle-blow accounting fraud.
  • Blowing the whistle: The impact of formal channels, anti-retaliation protection and financial rewards. (Accounting & Finance Association of Australia and New Zealand (AFAANZ))
    Researcher: Micheal Turner
    The project focuses on whistle-blowing, which has seen considerable recent activity on the part of regulators internationally to provide incentives and protections for whistle-blowers as corporate fraud social enforcement have become a key feature of regulatory policy.
  • Building Global Sports Integrity through Transnational Education: A Sports Law Immersive Course and Practicum.
    Researcher: Sarah Jane Kelly
  • The Dark Side of Mindfulness
    Researcher: Adam Kay
    This project investigates the potential negative effects of mindfulness training given to individuals with dark personality traits like psychopathy, narcissism, and machiavellianism. Research is ongoing, but results to date suggest that organisations should be careful about offering mindfulness training to employees with such personality traits.
  • Ethical intelligence: helping good people avoid bad decisions
    Researcher: Michael Collins
    How disinhibition leads to ethical blind spots and unethical behaviour.
  • Ethics and professionalism podcast, Conexus Financial
    Researcher: Michael Collins
    Expert commentary on the implications for financial planners of the introduction of the new.
  • Impact of ubiquitous information on youth decisions: wisdom training for the internet.
    Researchers: Justin Brienza and Bernard McKenna
    This study will help us to better understand i) when and how youths decide to go online rather than seek advice from parents or others better able and motivated to help; ii) what makes youths more susceptible in discerning false and unwise online information. Then (iii) use these findings to develop and validate a critical training program that can make youths more resistant to misinformation by improving their ability to select genuine and wise advice to make wiser decisions.
  • Leading to Serve: A Community-Centred Approach to Leadership in the Queensland Police Service. (Industry Funding QPS)
    Researchers: Michael Collins and Bernard McKenna
    A review of the Queensland Police Service leadership capabilities from recruit to senior executive levels using qualitative and quantitative methods. The findings from this review will inform the development of ethical and pro-social leadership at the individual and organisational level. 
  • Mindfulness and third-party reactions to injustice
    Researcher: Adam Kay
    This project investigates the role of mindfulness in third-party reactions to witnessing injustice in the world. In contrast to voluminous research showing that mindfulness tempers emotional reactions to self-relevant mistreatment, this research demonstrates that mindfulness amplifies moral outrage in third-party witnesses of injustice, making mindful individuals more likely to punish those who perpetrate injustice against others.
  • Policy and Regulation of harmful product advertising on competitive online gaming and esports.
    Researcher: Sarah Jane Kelly
    This project aims to gain insight into the esports and gaming ecosystem, consumer behaviour within it and the implications for alcohol advertising and exposure to participants. Project outcomes were used to inform health policy and potential regulation and governance of the esports industry and digital platforms regulation in Australia.
  • The effectiveness of governance mechanisms in sporting clubs: Perceptions of the stakeholders. (Accounting & Finance Association of Australia and New Zealand)
    Researcher: Michael Turner
    The project focuses on actual events surrounding the 2011-2012 scandals relating to the use of performance enhancing drugs in two high profile sporting clubs in Australia: the Cronulla Sharks Rugby League Club; and the Essendon Football Club. Issues relating to the commercialisation of sport and short-comings in governance are key.
  • The true colour of "omotenashi": Impact of COVID-19 on immigrant workers in Japan's tourism and hospitality sectors
    Researcher: Monica Chien
    Japan's immigrant workers in tourism and hospitality are facing increasing discrimination and hateful remarks due to COVID-19. This project investigates how the pandemic induced prejudice against non-Japanese workers impact on these individuals' quality of life and job satisfaction.
  • Tourism induced intergroup conflict and its impact on residents of the host destination
    Researchers: Monica Chien and Matthew Hornsey
    This research examines residents' construal and evaluations of conflicts between fellow residents and tourists, as well as the downstream consequences of these evaluations such as retaliation and other unethical behaviours.
  • Whistle-blowing regulation: A uniform or tailored approach? (Deutsche Forschungsgemeinschaft (The German Research Foundation))
    Researcher: Michael Turner
    The project examines whether United States (U.S.)-style regulatory intervention to encourage whistle-blowing can be immediately effective if transplanted into another country with a distinctly different historical cultural background and institutional system.

Responsible Stewardship of Technology in the Digital Era

  • Access to Justice: Technology, Innovation and Sustainability. (Conducted in collaboration with legal centre, Law Right, and UQ Business School)
    Researcher: Francesca Bartlett
  • A.I. bias undermines trust in leaders
    Researchers: Justin P. Brienza and Bernard McKenna
    Revealing bias against A.I.; A.I. may be “intelligent” but it cannot be wise—leaders who rely on A.I. suffer decrement in perceived trustworthiness via undermined perceptions of their ability to be wise.
  • Developing Data-Driven Organisations: An Agent-Based Modelling Approach
    Researcher: Ida Asadi Someh
  • Enhancing Fairness in Algorithmic Decision-Making through Perspective Taking
    TEGA Researchers:  Ida Someh
    This project examines how AI explanations and evaluation metrics can be framed and presented to prompt decision-makers to adopt different stakeholder perspectives and ultimately help achieve fairness. 
  • Explanations: A New Enterprise Capability for Artificial Intelligence   
    Researcher:  Ida Someh
    This project explores the challenges that opaque algorithms pose to organizations and aims to introduce AI explainability as a new enterprise capability for organizations that are investing in AI. AI explanations are explored from multiple stakeholder perspectives. 
  • Public Trust in Artificial Intelligence: Global Insights. (KPMG)
    Researchers: Nicole Gillespie, Steve Lockey and Caitlin Curtis
    This program of research seeks to develop an international understanding of public trust in AI across 5 countries: Australia, UK, Canada, USA and Germany. The report from the Australian survey is forthcoming in October 2020.
  • Succeeding with AI in the Public Sector (Industry engagement fund – SAP)
    Researchers: Ida Someh, Nicole Gillespie, Tapani Rinta-Kahila
    Public-sector organizations face mounting challenges in adopting and creating value from AI. This project focuses on how governments can build and deploy trustworthy AI applications and in doing maximize benefits for a broad set of stakeholders including citizens.
  • The Effect of Algorithm Explanations on Managerial Decision-Making. (National Australia Bank (NAB))
    Researcher: Ida Asadi Someh
  • Trust in artificial intelligence. (KPMG and Australian Institute of Business and Economics (AIBE))
    Researchers: Nicole Gillespie, Steve Lockey & Ida Someh
    Using a multimethod design, this program of research seeks to understand stakeholder trust and perceptions of Artificial Intelligence and its applications in society and organisations.
  • Understanding and trusting algorithms in data-driven governments. (Systems, Applications & Products (SAP))
    Researchers: Ida Asadi Someh and Nicole Gillespie
  • Understanding trust in artificial intelligence. (KPMG and Australian Institute of Business and Economics (AIBE))
    Researchers: Nicole Gillespie, Steve Lockey, Ida SomehMatthew Hornsey and Caitlin Curtis
    Using a multimethod design, this program of research seeks to understand consumer and public trust and perceptions of Artificial Intelligence and its applications in society and organisations. 
  • Unintended Consequences of Algorithmic Decision-Making
    Researchers: Ida Someh, Nicole Gillespie, Tapani Rinta-Kahila
    This project investigates the recent failure cases on algorithmic decision-making such as Robodebt and aims to understand and explain how organizations can anticipate and avoid unintended consequences of algorithmic decision making.

Business Insights

Preserving organisational trust during disruption

Organisational trust is important during periods of disruption. Trust helps employees and managers to effectively navigate challenging events and respond constructively to change, and underpins organisational agility and resilience.

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Why not-for-profit organisations trigger more negative reactions from consumers than commercial businesses after a breach of trust

Nonprofit organisations play a unique role in sustaining the fabric of society: many have a core mission to increase inclusiveness, preserve equality, and protect the interests of society’s most vulnerable members. They deliver this mission in ways that cannot be substituted through commercial or government activity.

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Trustworthy by Design: A practical guide to organisational trust

Why do some organisations earn and sustain a reputation for trust over time, while others become embroiled in trust scandals? Our research indicates the difference lies in how the organisation is designed. While simple, this perspective is powerful and highlights why many organisations struggle with trust.

So what does a practical alternative look like that designs trustworthiness into the DNA of an organisation? This report describes what a strategic, whole-of-business approach to managing and preserving organisational trust looks like. To do this, we break down organisational infrastructure into key components and show how each plays a unique role in driving or undermining trustworthy conduct. The report provides practical questions for assessing the trustworthiness of your organisation, along with strategies for designing and aligning organisational infrastructure to engender trust. The principles and best practice guidelines are neither quick nor easy to implement. However, our case study research suggests they are key to achieving a resilient and sustainable reputation for trust across one’s stakeholder network.

Download the report

Mindfulness facilitates constructive conflict management

Conflict is a pervasive and inescapable part of organisational life that is commonly assumed to be harmful. However, when conflict is managed constructively organisations can realise tremendous gains. Thus, an important question for research and practice is: what can organisations do to cultivate more constructive attitudes and behaviours around workplace conflict?

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The GFC and beyond – how do we deal with corporate misconduct

The Global Financial Crisis (GFC) and procession of scandals since, both globally (eg, manipulation of LIBOR) and locally (most recently, involving Westpac, alleging serious breaches of anti-money laundering and counter-terrorism financing laws), have highlighted widespread corporate misconduct, raising the question ‘how to best cope with corporate wrongdoing’?

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News

National study reveals Australians have low trust in Artificial Intelligence – but there is hope

Study reveals Australians have low trust in artificial intelligence

A University of Queensland (UQ) report has revealed that two thirds of Australians do not trust Artificial intelligence (AI), and many are unaware that it is being used in everyday applications, like social media. 

Access the report

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Can we? Should we? The UQ Trust, Ethics & Governance Summit 2020

UQ Trust, Ethics and Governance Summit 2020

The Trust, Ethics and Governance Alliance (TEGA) hosted their inaugural Summit on the 8th of October. This Summit brought together world-class researchers and experienced industry leaders to share and discuss cutting edge insights through interactive panel discussions and practical research presenataions.

Continue reading on LinkedIn

Managing conflict through mindfulness

Managing conflict through mindfulness

Widescale disruption wrought by COVID-19 has forced employers to rethink, re-evaluate and reposition how they do business. As restrictions ease and operations resume, SME and start-up employers have a rare opportunity to reshape their workplace culture. Specifically, they have the chance to create a more “conflict-positive” workplace.

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Three ways organisations can increase employee trust during a global pandemic

How to increase employee trust during a global pandemic

Research shows that trust within an organisation is critically important for successfully navigating crises and disruption. Management expert from The University of Queensland Business School, Professor Nicole Gillespie, shares insights on how leaders can maintain employee trust during the current COVID-19 crises, drawing lessons from her research on organisations that successfully preserved trust during the 2008 Global Financial Crisis (GFC).

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Safe from harm:  online security when working remotely

The global and seemingly overnight mass exodus of workers into their homes has raised serious security issues. Experts reveal the best way of keeping your organisation and your workers safe from harm.

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The ethics of AI: Q&A with Associate Professor Sarah Kelly

The ethics of AI

There is growing evidence and concern that the algorithms and data underpinning AI can produce bias and ethical injustice. Associate Professor Sarah Kelly discusses the governance and data management considerations necessary to ensuring the ethical implementation of AI.

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Increased monitoring won't boost productivity


Many employers now have concerns about maintaining the productivity of their remote workforces, but this is absolutely not the time to introduce higher levels of monitoring, an HR analytics expert says.

Organisations should be wary not to overcompensate for the lack of face-to-face contact with employees with electronic monitoring because this is a counterproductive response, says Martin Edwards, associate professor in management at the University of Queensland's Business School.

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Corporate scandals: Why good people do bad things – and how to stop them

There’s a long list of corporate scandals that have damaged public trust in respected businesses. Research suggests that corporate wrongdoing is often due to ‘ethical blind spots’ rather than wilful misconduct.

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Game on - the ethics of esports

It is one of the fastest growing entertainment sectors, yet esports lacks regulation and governance, leaving it open for unethical practices and risky behaviours. Associate Professor Sarah Kelly, an expert on sports marketing and law at UQ Business School, shares her knowledge of the industry.

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AIBE Conversation Series “Repairing a broken system: Trust, Ethics and Governance in an era of Scepticism and Scandal.”

Over the past few years, national enquiries have revealed systematic failures of ethical culture, integrity and governance. Trust, ethics and governance are of high concern to Boardrooms given these failures threaten balanced discourse, public policy and social cohesion.

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The Regulation of Corporate Ethics: Governance in an Age of Inquiries

How the law should regulate companies for more ethical behaviour is a key issue for policy-makers around the world. Organisations are generators of wealth and important providers of public services. But they are also sites for wrongful and sometimes criminal activities, as recent inquiries in Australia have shown.

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Six questions our banks need to answer to regain trust

Here are the six most important questions our banks will need to answer for their stakeholders to regain trust.

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Avoiding a Trust Meltdown – New Chair Seeks to Enhance How Companies Build and Sustain Trust

The University of Queensland (UQ) Business School has partnered with professional services firm KPMG Australia to establish a new Chair in Organisational Trust.

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Six areas organisations need to address to avoid a trust failure

Corporate scandals are often blamed on a couple of ‘bad apples’ in the ranks of management, but they are usually indicative of a larger fault in the system. Research shows how to avoid them by designing organisations with trust embedded in the foundations.

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Advisory board

The Trust, Ethics and Governance Alliance advisory board are highly respected professionals, with extensive knowledge and experience in the areas of trust, ethics and/or governance.  Together, we help advance research and its translation into practice to better tackle current and future challenges.

  • Mark Ainsworth – Deputy Commissioner, Queensland Racing Integrity Commission
  • Deb Barnes – General Manager, Risk Management Group
  • Heidi Cooper – Head of Public Affairs Qld & Strategic Projects, Transurban
  • Rupert Haywood – Managing Director Corporate Services and Chief Risk Officer, Queensland Treasury Corporation
  • Micheal Hiller – Queensland Chairman, KPMG
  • Leanne Kemp – Founder and CEO of Everledger
  • David Lavell – Integrity and Investigations Unit, The University of Queensland
  • Juanita Maiden – Senior Associate, Murdoch Lawyers
  • Karl Morris – Chair of QSuper and Broncos, Managing Director of Ord Minnet
  • Graham Newton - Partner with McGrath Nicol
  • Fraser Power – Stakeholder & Advocacy Manager, Australia Pacific LNG
  • Lesley Ray – Executive Director -Philanthropy, Mater Foundation
  • Chris Savage – Enterprise Risk Manager, Suncorp
  • Richard Watson –  Deputy Chief Executive Officer, Trade and Investment Queensland