Trust, Ethics and Governance Alliance

Trust, Ethics and Governance Alliance

Latest news

Upcoming Trust, Ethics and Governance Alliance Seminar Series: Algorithmic decision-making and system destructiveness: A case of automatic debt recovery
Tuesday 25 November 2021, 12–1pm

Governments are increasingly relying on algorithmic decision-making (ADM) to deliver public services. Join Dr Tapani Rinta-Kahila as he discussed the rising concerns regarding ADM's negative unintended consequences and the importance of setting up robust governance infrastructures for ADM programmes. 

Learn more and register

Join the Trust, Ethics and Governance Alliance LinkedIn community to keep up to date on, and contribute to, current research and thought leadership on trust, ethics and governance. 

Join the LinkedIn group

The importance of and challenges to trust, ethics and effective governance is high on the national agenda. Recently, Australia has seen national enquiries into institutional failures and trust breaches by the banking and financial services sector, aged care, churches, and sporting organisations. Findings from these enquiries uncovered systematic failures of ethical culture, integrity and governance systems. In recognition that long term sustainability of business is dependent upon trust and goodwill, ethical and trustworthy organizational conduct requires robust governance systems that benchmark and assess performance and culture. 

While critical, many organisations struggle to align their various formal and informal control mechanisms to reliably produce trustworthy and ethical conduct. Rapid changes in society, such as the rise of advanced technology and artificial intelligence further place unprecedented challenges on managing trust, ethics and governance issues. This is exacerbated by economic, political and social polarisation that further challenges robust public debate and action on critical issues. These issues require multi-interdisciplinary research to develop holistic responses that promote sustainable and effective policy reform.

The Trust, Ethics and Governance Alliance (TEGA) brings together experts from across the Business School and the TC Beirne School of Law to help address these complex and rapidly evolving challenges. 

Our researchers are internationally recognised for their thought leadership in the areas of:

  • building and repairing trust
  • reputation and image management
  • organisational and ethical decision making
  • corporate regulation, governance and corruption control 
  • responsible stewardship of intelligent technologies and data

Through our research, partnerships and executive education, we bring evidence-based insights that help industry, government and not-for-profit organisations understand and manage trust, ethics and governance issues. Our thought leadership brings new perspectives that challenge traditional governance approaches and encourage research-informed debate. 

Contact the Trust, Ethics and Governance Alliance

If you would like more information or to explore opportunities to partner with the Trust, Ethics and Governance Alliance please contact:


Professor Nicole Gillespie



Associate Professor Sarah Kelly



Dr Shannon Colville
Hub Coordinator



Engage with us

Our experts

Trust, Ethics and Governance Alliance brings together an interdisciplinary group of experts with complementary backgrounds in management, law, accounting, strategy, finance, marketing, tourism, international business and business information systems. Together we tackle the complex trust, ethics and governance challenges currently facing industry, government, not-for-profits, and society.


Professor Nicole Gillespie – KPMG Chair in organisational trust – building, repairing and maintaining trust in organisations, measuring stakeholder trust, managing trust during change and disruption, trust in AI & technology-mediated services, designing trustworthy organisations; trust across cultures.

Nicole’s research focuses on the development and repair of organisational and stakeholder trust, particularly in challenging contexts such as after trust failures, during organisational transformation and technological disruption, and in contested contexts. She is also an expert on the measurement of trust. Current projects focus on understanding trust in artificial intelligence, repairing trust in organisations, designing trustworthy organisations, understanding and measuring stakeholder trust, preserving trust during change, and understanding the causes of and responses to trust failures in non-profit organisations. Her work spans the Banking, Resources, Health, Education, R&D and Not-for-Profit industries.

Associate Professor Sarah Jane Kelly – Ethical and legal transgressions in sport, corruption in sport, professional ethics, governance and regulation in e-sports, brand authenticity and trust and ethical marketing.

Sarah blends her background in law, psychology, and marketing to explore corruption, governance, and ethics in sport. From a legal perspective, her work looks at the governance issues around e-sports (competitive online gaming). From a psychology perspective, her work explores the health and social wellbeing impacts of e-sports. From a marketing perspective, her research looks at the advertisement of harmful products (e.g., alcohol, gambling, energy drinks, junk food) in sport and e-sports. Other ongoing projects include the evolution of values and ethics in sport, anti-doping and integrity regimes, marketing policy in sport, protection of vulnerable consumers and scandal in sports.

Key researchers

Dr Saeed Akhlaghpour - Data privacy and data protection (organisational, legal, and technical aspects), organisational responses to data breaches.

Professor Neal Ashkanasy – Emotions and trust, including emotional intelligence and emotional regulation. Organisational and national culture, abusive supervision and ethical behaviour in organisations.

Dr Micheal Axelsen – Data governance/IT governance, privacy laws, data breach notification scheme, information systems audit and compliance, artificial intelligence and reliance on intelligent decision aids.

Associate Professor Francesca Bartlett – Ethics, professional ethics, private law and governance and woman and the Law.

Dr Justin Brienza – Wisdom and ethics, reasoning and decision making, bias and balance and conflict and cooperation.

Professor Andrew Burton-Jones – design, use and governance of IT in healthcare.

Dr Cassandra Chapman – Prosocial behaviour, trust in charities, moral organisations (e.g., non-profits), public responses to ethical transgressions.

Dr Monica Chien – impacts of transgressions, misconducts and scandals in marketing, tourism, and sport; overtourism induced conflicts and disruptions; stigma and brand equity.

Dr Hasibul Chowdhury – Corporate governance, workplace diversity, executive social network, corruption.

Dr Michael Collins – ethical leadership, disinhibition and unethical behaviour, personality, intelligence and leadership.

Dr Vicky Comino – Building, repairing and maintaining trust in corporations and financial institutions, corporate culture and governance.

Dr Peter Do – Financial accounting, corporate governance; board monitoring and information intermediaries in capital markets.

Associate Professor Martin Edwards – People analytics, governance of analyses of employee linked data, ethical challenges of people analytics transparency and accountability of automated HR analytic/HR processes bias algorithmic application in HR decision making and employees' perceptions of their employer's social responsibility credentials.

Dr Rachel Fitzgerald - digital disruption; partnership for practice and microcredentials. 

Dr Cassandra France - role of trust in brand strategy and brand relationships.

Associate Professor Kathleen Herbohn – Accountability of organisations around climate change and consequences for their choices within equity and debt markets.

Professor Matthew Hornsey – (mis)trust in communication within and between groups, predictors of ethics breaches in organisations and efficacy of different trust repair strategies.

Professor Marta Indulska – AI and responsible stewardship, data quality and governance.

Dr Radha Ivory – Corporate criminal liability laws, their features, reforms and problems, international anti-corruption law, its regulatory form and unintended consequences, corporate negligence offences and legal regulations on corporate culture, non-trial resolutions with corporations in foreign bribery cases.

Dr Adam Kay – Mindfulness in organisations, pro- and anti-social workplace behaviour, and corporate social (ir)responsibility.

Dr Yiqiong Li - Counterproductive behaviours (workplace bullying, abusive supervision, and customer aggression), employee voice, team mindfulness, and organizational climate.

Dr Tracy Martin – Behavioural corporate governance, board decision processes and strategic human resource management.

Dr Lance Newey – Wellbeing as strategic ethical governance, strategic stakeholder wellbeing, business and society wellbeing strategies and paradoxical wellbeing tensions in leadership.

Professor Tyler Okimoto – Justice and justice repair, post-conflict reconciliation, biases in organisational and ethical decision-making and inequality and discrimination.

Dr Andre Pekerti – Acculturation cross-cultural research ethics multiculturalism within individuals.

Dr Josephine Previte – Ethics of care and community resilience, social change processes in behaviour change campaigns and program evaluations.

Dr Vanitha Ragunathan – Corporate governance, board behaviour and delegation, board responses to crises.

Dr Marten Risius – social media, blockchain technologies, online extremism, business information systems.

Associate Professor Sergeja Slapničar – Behavioural aspects of performance measurement and incentive systems in various areas, corporate governance.

Dr Ida Asadi Someh – Organisational and societal impact of data analytics and artificial intelligence.

Dr Jamie Tong - Corporate misconducts, management and financial fraud, corporate governance, corporate social responsibility. 

Dr Michael Turner – Ethics and fraud, corporate governance.

Associate Professor Gabrielle (Gabby) Walters – Image and reputation management, market recovery following crises and disastrous events, consumer behaviour and hospitality and tourism.

Early career researchers

Dr Shannon Colville – corruption ecosystems, trust violation and repair, social networks.

Dr Caitlin Curtis – Trust in AI, ethics, policy, and public awareness of DNA testing and AI.

Dr Steve Lockey – Trust violation and repair, role of emotions in the process of trust violation and repair, ethical leadership and wellbeing.

Dr Tapani Rinta-Kahila – organisational implementation of AI, socio-technical change, AI explainability, unintended consequences of AI and replacement of legacy systems.

Dr Heather Stewart – Building agility and resilience in SMEs, work-integrated learning, digital transformation, communication strategies.

Dr Natalie Smith – corporate governance, transformational change, leadership.

Honorary Members

Associate Professor Bernard McKenna – Wisdom; leadership; ethics; wise decision making.

PhD students and research associates

Mahsa Amirzadeh
Kaylene Ascough
Agata Bialkowski
Niamh Daly
Lucas Dixon
Alana Dorris
Hamidreza Harati
Daniel Holm
Alexandria Macdade
Fitri Oktaviani 
Vanvilay Phommalah
Sarah Richardson
Shaun Star
Wanting Sun
Resham Vasandani
Claire Cunningham
Amy Tsai
Javad Khazaei Pool

Our Research

Our research is focused in three interconnected areas:

Trust Building and Repair 

Trust is a fundamental building block of any relationship, whether that be with customers, employees, investors, suppliers and partners, regulators or broader communities and society. Despite its central importance, it is a concept that is often misunderstood. Our researchers investigate this multifaceted concept across a broad range of contexts.

Key areas of research expertise:

  • Building, preserving and restoring trust and reputation
  • Responding to and recovering from trust breaches and scandal
  • Cultivating resilience to trust breaches and designing trustworthy organisations
  • Understanding and measuring stakeholder trust

For more information please visit the projects tab.

Ethics, Corporate Regulation and Culture

Ethical misconduct and corruption are as true today as it has ever been and combating these deviant behaviours require taking steps to ensure corporations have effective governance and regulation, as well as cultures that support ethical conduct. Our researchers confront these hard issues from a diversity of perspectives.

Key areas of research expertise:

  • Examining decision-making near the ethical edge, where hard regulations meet soft cultural controls 
  • Understanding conceptions of corruption, integrity and ethical risk in organisations and societies
  • Assessing the effectiveness of corporate regulation, governance and corruption control from diverse disciplinary, legal and ethical perspectives

For more information please visit the projects tab.

Responsible Stewardship of Technology in the Digital Era

Advances in technology and artificial intelligence, combined with the unprecedented creation and capture of personal data, raises a number of ethical, trust and governance issues and challenges. Our researchers tackle these complex and rapidly evolving issues around the collection, use and governance of data, trust in emerging technologies, and responsible technology use and transformation in society.

Key areas of research expertise:

  • Responsible stewardship and use of intelligent technologies and data into society
  • Using personal data for business analysis, including HR data analytics
  • Accountable use of intelligent algorithms  
  • Explainability of machine learning algorithms 

For more information please visit the projects tab.

Our Projects

Our researchers conduct innovative, high quality research projects, often in partnership with industry and government, to address pressing concerns and transform the future outlook of trust, ethics and governance in organisations and society.

Trust Building and Repair

  • A.I. bias undermines trust in leaders
    Researchers: Justin P. Brienza and Bernard McKenna
    Revealing bias against A.I.; A.I. may be “intelligent” but it cannot be wise—leaders who rely on A.I. suffer decrement in perceived trustworthiness via undermined perceptions of their ability to be wise. 
  • After the fall: Understanding the role of identification in organisational trust failure and repair in member organisations 
    Researchers: Nicole Gillespie, Shannon Colville, Alex McDade and Niamh Daly
    Following a trust breach in a member’s organisation, this project explores organisational identification and its influence on trust repair effects and trust trajectories.
  • Behind the moral shield: Responses to trust breaches and trust restoration among mission-based groups. (Australian Research Council Discovery Grant)
    Researchers: Matthew HornseyNicole Gillespie and Cassandra Chapman
    This program of research examines the causes and responses to trust breaches within non-profit organisations, and the effectiveness of various strategies for restoring trust. It examines how the dynamics of trust breakdown and repair differ for non-profit and commercial entities.
  • Charitable triad: How donors, beneficiaries, & fundraisers influence giving. 
    Researchers: Cassandra Chapman
    This project aims to test a new model of charitable giving to examine how donors, beneficiaries, and fundraisers together influence donor decisions.
  • Community expectations and trust of the environmental performance of Australian livestock industries (Industry Grant)
    Researcher: Nicole Gillespie
    In 2017, the Australian Beef Sustainability Framework (ABSF) was developed to meet changing community and consumer expectations. This project evaluates the successes, challenges and trust building potential of the ABSF by drawing on 40 in-depth interviews with key industry and external stakeholders, including recommendations for future adaptation and improvement of the ABSF.
  • Dynamics of Forgiveness and Self Forgiveness. (Australian Research Council Discovery Grant)
    Researcher: Tyler Okimoto
    This project aims to study the dynamics between forgiveness and self-forgiveness following hurt and wrongdoing in interpersonal relationships. This project seeks to break new ground, studying dyadic-level dynamics between both parties: interdependencies between forgiveness and self-forgiveness in a dialogical process of moral repair. 
  • From luxury escape to mandatory quarantine: an examination of hotel brand stigma
    Researchers: Monica Chien and Sarah Kelly
    The project seeks to understand how re-deployment of travel brands such as hotels into quarantine and medical treatment purposes as part of the COVID-19 response impacts upon the brands, in terms of brand equity and trust.
  • Getting tourists back on board: How Covid 19 is likely to influence consumer choice when considering a Cruise style holiday
    Researchers: Gabby Walters and Sarah Kelly
    This project aims to determine how and why Covid 19 has influenced consumers’ preferences for and trade-offs between specific aspects of the cruise experience. Such insight will be highly valuable for Cruise organisations seeking to better understand the evaluative criteria by which their consumer segments are now using to guide their decisions.
  • Identifying and resolving challenges to the effectiveness of collective apologies. (ARC Discovery Project administered by Flinders University)
    Researchers: Matthew Hornsey and Tyler Okimoto
    In systematically focusing on the distinct features of intergroup contexts, this project offers a novel analysis of the challenges to the effectiveness of collective apologies and ways to overcome them. Using creative experimental and survey approaches, the research will aid societies in harnessing the potential of collective apologies towards forgiveness and reconciliation.
  • Impact of Perceptions of Leader Wisdom Buffer Trust Breeches
    Researchers: Justin P. Brienza and Bernard McKenna
    Investigating the role of perceptions of leaders’ wisdom in followership (e.g., loyalty; willingness to trust and buffering effect of trust breaches; voting; commitment to organisations). 
  • Mindful leadership and team functioning (BEL Connect Grant)
    Researchers: Adam Kay
    This project aims to develop a conception of and measure for a new construct termed mindful leadership. This measure will be validated and the implications of mindful leadership will be tested for leader, employee and team functioning in a large randomized controlled trial of online mindfulness training delivered to employees at a Canadian healthcare organisation.
  • Perceptions of Low Self-Control Reduce Trust and Cooperation
    Researcher: Justin P. Brienza
    Investigating how team-mates’ perceptions of other members’ self-control (health; task persistence; etc) can affect cooperation in team projects, through damaged trust.
  • Predictors of virtual healthcare adoption in the home for the aging population. (NHMRC Project Grant)
    Researcher: Nicole Gillespie
    This project examines the perceptions, needs and behaviours of aged Australians with respect to in-home virtual healthcare services. The project is developing and testing a model of the key factors which influence aged Australian healthcare consumers’ intention to adopt home telehealth services, across key market segments.
  • Public Trust in Artificial Intelligence: Global Insights. (KPMG)
    Researcher: Nicole GillespieSteve Lockey and Caitlin Curtis
    This program of research seeks to develop an international understanding of public trust in AI across 5 countries: Australia, UK, Canada, USA and Germany. Two industry research reports have been published, funding received to extend to a broader global study in 2022, and scholarly publications are in progress.
  • Stakeholder trust in the coal seam gas industry. (Industry Grant)
    Researchers: Nicole Gillespie and Steve Lockey
    This 5 year programme of research, based on in-depth interviews with 145 stakeholders followed by two large-scale surveys, identified the key drivers of trust in the CSG firms and industry from the perspective of four key stakeholder groups: landholders, community, regulators and CSG employees and contractors. 
  • The bright side of organisational stigma for socially deviant firms
    Researcher: Adam Kay
    This project examines whether and to what extent operating in a stigmatized industry protects firms from the adverse market consequences of greenwashing, in terms of consumer trust and downstream sales. Results to date suggest that stigmatized firms are protected from the adverse consequences of greenwashing, but only.
  • The effects of the COVID-19 pandemic on small and medium tourism businesses in Japan
    Researcher: Monica Chien
    The project seeks to understand the extent of voluntary and involuntary changes made in small and medium tourism and hospitality businesses in Japan, as well as their impact on front-line employees. Specifically, it evaluates the relationship among leadership, trust, and employee wellbeing in the context of ryokans, or traditional Japanese inns.  
  • The impact of attentional resource depletion and negative emotions on ethical leadership and trust
    Researcher: Michael Collins
    An experimental study examining how attentional resource depletion and negative emotions leads to unethical leadership and low trust during a team problem-solving task
  • The impact of anger, impulsivity and work on trust and ethical leadership
    Researcher: Michael Collins
    A quantitative study of Australian leaders examining how anger and impulsivity leads to unethical leadership, low trust and unsatisfying work.
  • Trust and Compliance During the Covid-19 Pandemic 
    Researchers: Shannon Colville, Sarah Kelly, Nicole Gillespie, Steve Lockey, Martin Edwards
    This project strives to investigate the antecedents of trust, risk, and personal values on an individual’s willingness to adopt recommended behaviours during the Covid-19 pandemic. It also aims to explore the effectiveness of government communication strategies to predict optimal marketing/communication strategies for changing behaviours.
  • Trust insights: Understanding Practices Supporting Trustworthy Organisations
    Researchers: Nicole Gillespie and Steve Lockey
    This project examines the organisational practices that support and facilitate trustworthy organisational conduct and examines their influence on stakeholder trust.
  • Understanding and overcoming public rejection of scientific innovation.
    Researcher: Matthew Hornsey
    This project examines a new psychological construct that explains why some people resist scientific innovation, while others embrace it. The project will be the first to measure this new worldview dimension (Up-Down orientation), and the first to test whether scores on this dimension uniquely predict attitudes toward emerging technologies that promise to shape life in the 21st century (e.g., life extension technologies, artificial intelligence).

Ethics, Corporate Regulation and Culture

  • Anti-Doping Governance and Ethics: an investigation into WADA code procedural fairness and natural justice in India.
    Researcher: Sarah Jane Kelly
  • An investigation into Loot boxes and microtransactions in online gaming: the new gambling frontier.
    Researchers: Sarah Jane Kelly and Shaun Star
  • An investigation of personality and whistle-blowing accounting fraud. (Institute of Chartered Accountants in Australia (ICAA))
    Researcher: Michael Turner
    The project investigates the role of personality in relation to accountants' propensity to whistle-blow accounting fraud.
  • Blowing the whistle: The impact of formal channels, anti-retaliation protection and financial rewards. (Accounting & Finance Association of Australia and New Zealand (AFAANZ))
    Researcher: Micheal Turner
    The project focuses on whistle-blowing, which has seen considerable recent activity on the part of regulators internationally to provide incentives and protections for whistle-blowers as corporate fraud social enforcement have become a key feature of regulatory policy.
  • Building Global Sports Integrity through Transnational Education: A Sports Law Immersive Course and Practicum.
    Researcher: Sarah Jane Kelly
    This programme of research explores the role of governance, risk and regulation in sports and esports.
  • 'Corporate culture' is the 'new black' - Its possibilities and limits as a regulatory tool for corporations and financial institutions 
    Researcher: Vicky Comino  
    The focus of this project is on the role of ‘culture’ in corporations and the extent to which corporate culture can be used as a regulatory tool.
  • The Dark Side of Mindfulness
    Researcher: Adam Kay
    This project investigates the potential negative effects of mindfulness training given to individuals with dark personality traits like psychopathy, narcissism, and machiavellianism. Research is ongoing, but results to date suggest that organisations should be careful about offering mindfulness training to employees with such personality traits.
  • Ethical intelligence: helping good people avoid bad decisions
    Researcher: Michael Collins
    How disinhibition leads to ethical blind spots and unethical behaviour.
  • Ethics and professionalism podcast, Conexus Financial
    Researcher: Michael Collins
    Expert commentary on the implications for financial planners of the introduction of the new.
  • Impact of ubiquitous information on youth decisions: wisdom training for the internet.
    Researchers: Justin Brienza and Bernard McKenna
    This study will help us to better understand i) when and how youths decide to go online rather than seek advice from parents or others better able and motivated to help; ii) what makes youths more susceptible in discerning false and unwise online information. Then (iii) use these findings to develop and validate a critical training program that can make youths more resistant to misinformation by improving their ability to select genuine and wise advice to make wiser decisions.
  • Leading to Serve: A Community-Centred Approach to Leadership in the Queensland Police Service. (Industry Funding QPS)
    Researchers: Michael Collins and Bernard McKenna
    A review of the Queensland Police Service leadership capabilities from recruit to senior executive levels using qualitative and quantitative methods. The findings from this review will inform the development of ethical and pro-social leadership at the individual and organisational level. 
  • Mindfulness and third-party reactions to injustice
    Researcher: Adam Kay
    This project investigates the role of mindfulness in third-party reactions to witnessing injustice in the world. In contrast to voluminous research showing that mindfulness tempers emotional reactions to self-relevant mistreatment, this research demonstrates that mindfulness amplifies moral outrage in third-party witnesses of injustice, making mindful individuals more likely to punish those who perpetrate injustice against others.
  • Policy and Regulation of harmful product advertising on competitive online gaming and esports.
    Researcher: Sarah Jane Kelly
    This project aims to gain insight into the esports and gaming ecosystem, consumer behaviour within it and the implications for alcohol advertising and exposure to participants. Project outcomes were used to inform health policy and potential regulation and governance of the esports industry and digital platforms regulation in Australia.
  • Promoting woman in leadership: Diversity on boards in Australia and India 
    Researcher: Shaun Star
    This project is supported by the Australian Alumni Grant Scheme, Awarded by the Australian Consulate, Chennai, Department of Foreign Affairs and Trade. Partners include University of Queensland, O.P. Jindal Global University, Australia India Business Council, Institute for Australia India Engagement.
  • Supportive workplace programme
    Researcher: Yigiong Li 
    The projects involve UniSA and University of Queensland researchers working together with staff from industry partners to identify where and how to change work systems and practices. The ultimate goal is to create a more supportive and respectful workplace for everyone at Woolworths.
  • The effectiveness of governance mechanisms in sporting clubs: Perceptions of the stakeholders. (Accounting & Finance Association of Australia and New Zealand)
    Researcher: Michael Turner
    The project focuses on actual events surrounding the 2011-2012 scandals relating to the use of performance enhancing drugs in two high profile sporting clubs in Australia: the Cronulla Sharks Rugby League Club; and the Essendon Football Club. Issues relating to the commercialisation of sport and short-comings in governance are key.
  • The true colour of "omotenashi": Impact of COVID-19 on immigrant workers in Japan's tourism and hospitality sectors
    Researcher: Monica Chien
    Japan's immigrant workers in tourism and hospitality are facing increasing discrimination and hateful remarks due to COVID-19. This project investigates how the pandemic induced prejudice against non-Japanese workers impact on these individuals' quality of life and job satisfaction.
  • To what extent are conspiracy theorists concerned for self versus others? 
    Researcher: Matthew Hornsey, Cassandra Chapman 
    The project drew on the COVID- 19 context as a test case to examine competing notions of the extent to which conspir-acy theorising is associated with beliefs and behaviours that suggest concern for others versus concern for the self.
  • Tourism induced intergroup conflict and its impact on residents of the host destination
    Researchers: Monica Chien and Matthew Hornsey
    This research examines residents' construal and evaluations of conflicts between fellow residents and tourists, as well as the downstream consequences of these evaluations such as retaliation and other unethical behaviours.
  • Whistle-blowing regulation: A uniform or tailored approach? (Deutsche Forschungsgemeinschaft (The German Research Foundation)
    Researcher: Michael Turner
    The project examines whether United States (U.S.)-style regulatory intervention to encourage whistle-blowing can be immediately effective if transplanted into another country with a distinctly different historical cultural background and institutional system.

Responsible Stewardship of Technology in the Digital Era

  • Access to Justice: Technology, Innovation and Sustainability. (Conducted in collaboration with legal centre, Law Right, and UQ Business School)
    Researcher: Francesca Bartlett
  • Achieving Trustworthy Artificial Intelligence in the Public Sector (KPMG, Bel Connect and UQ) 
    Researchers: Nicole GillespieSteve LockeyCaitlin Curtis and Tapani Rinta-Kahila
    Revealing bias against A.I.; A.I. may be “intelligent” but it cannot be wise—leaders who rely on A.I. suffer decrement in perceived trustworthiness via undermined perceptions of their ability to be wise.
  • Artificial intelligence: An approach to organizational deployment of inscrutable artificial intelligence systems
    Researchers: Tapani Rinta-Kahila 
    This project explores an approach for implementing inscrutable (i.e., nonexplainable) artificial intelligence (AI) such as neural networks in an accountable and safe manner in organizational settings.
  • Community attitude to law enforcement data
    TEGA Researchers: Marta Indulska 
    In collaboration with the Queensland Police Service, this project explores how to increase trust that people place in the use of their data. The research will investigate how people view the use of their personal data and how organisations can gain social licence to expand their use of data and technology.
  • Developing Data-Driven Organisations: An Agent-Based Modelling Approach
    Researcher: Ida Asadi Someh
  • Empowering users to protect their personal privacy on social media 
    Researchers:  Marten Risius 
    This research aims to take a bold approach to finally overcome the paradoxical inertia of people who care about their privacy but do not protect it.
  • Enhancing Fairness in Algorithmic Decision-Making through Perspective Taking
    TEGA Researchers:  Ida Someh
    This project examines how AI explanations and evaluation metrics can be framed and presented to prompt decision-makers to adopt different stakeholder perspectives and ultimately help achieve fairness. 
  • Explanations: A New Enterprise Capability for Artificial Intelligence   
    Researcher:  Ida Someh
    This project explores the challenges that opaque algorithms pose to organizations and aims to introduce AI explainability as a new enterprise capability for organizations that are investing in AI. AI explanations are explored from multiple stakeholder perspectives. 
  • Public Trust in Artificial Intelligence: Global Insights. (KPMG)
    Researchers: Nicole Gillespie, Steve Lockey and Caitlin Curtis
    This program of research seeks to develop an international understanding of public trust in AI across 5 countries: Australia, UK, Canada, USA and Germany. The report from the Australian survey is forthcoming in October 2020.
  • Succeeding with AI in the Public Sector (Industry engagement fund – SAP)
    Researchers: Ida Someh, Nicole Gillespie, Tapani Rinta-Kahila
    Public-sector organizations face mounting challenges in adopting and creating value from AI. This project focuses on how governments can build and deploy trustworthy AI applications and in doing maximize benefits for a broad set of stakeholders including citizens.
  • The Effect of Algorithm Explanations on Managerial Decision-Making. (National Australia Bank (NAB))
    Researcher: Ida Asadi Someh
  • Trust in artificial intelligence. (KPMG and Australian Institute of Business and Economics (AIBE))
    Researchers: Nicole Gillespie, Steve Lockey & Ida Someh
    Using a multimethod design, this program of research seeks to understand stakeholder trust and perceptions of Artificial Intelligence and its applications in society and organisations.
  • Understanding and trusting algorithms in data-driven governments. (Systems, Applications & Products (SAP))
    Researchers: Ida Asadi Someh and Nicole Gillespie
  • Understanding trust in artificial intelligence. (KPMG and Australian Institute of Business and Economics (AIBE))
    Researchers: Nicole Gillespie, Steve Lockey, Ida SomehMatthew Hornsey and Caitlin Curtis
    Using a multimethod design, this program of research seeks to understand consumer and public trust and perceptions of Artificial Intelligence and its applications in society and organisations. 
  • Unintended Consequences of Algorithmic Decision-Making
    Researchers: Ida Someh, Nicole Gillespie, Tapani Rinta-Kahila
    This project investigates the recent failure cases on algorithmic decision-making such as Robodebt and aims to understand and explain how organizations can anticipate and avoid unintended consequences of algorithmic decision making.

Upcoming Events

Algorithmic decision-making and system destructiveness: A case of automatic debt recovery

Thursday 25 November 2021 | 12–1pm AEST


As the pace of our technology-saturated world continues to increase, so too does the need for governments and organisations to rely on artificial intelligence and automation to deliver services to the general public. But what happens when algorithmic decision-making (ADM) produces lasting devastation on citizens and society? In this Trust, Ethics and Governance Alliance Seminar Series, we are joined by UQ socio-technical change expert Tapani Rinta-Kahila who will lead a discussion around correctly identifying and preventing technologies’ negative effects on individuals and organisations.

Keynote speaker:

Tapani Rinta-Kahila is a Lecturer at The University of Queensland. His research addresses current issues with socio-technical change in organisations. Focus areas include the organisational implementation of artificial intelligence and automation, the identification and prevention of technologies’ negative effects on individuals and organisations, as well as the discontinuance of incumbent information technologies.

Paper abstract:

Governments are increasingly relying on algorithmic decision-making (ADM) to deliver public services. Recent information systems literature has raised concerns regarding ADM’s negative unintended consequences, such as widespread discrimination, which in extreme cases can be destructive to society. The extant empirical literature, however, has not sufficiently examined the destructive effects of governmental ADM. In this paper, we report on a case study of the Australian government’s “Robodebt” programme that was designed to automatically calculate and collect welfare overpayment debts from citizens but ended up causing severe distress to citizens and welfare agency staff. Employing perspectives from systems thinking and organisational limits, we develop a research model that explains how a socially destructive government ADM programme was initiated, sustained, and delegitimized. The model offers a set of generalisable mechanisms that can benefit investigations of ADM’s consequences. Our findings contribute to the literature of unintended consequences of ADM and demonstrate to practitioners the importance of setting up robust governance infrastructures for ADM programmes.


Past Webinar Events

The psychology of conspiracy beliefs 

Global responses to the COVID pandemic have highlighted a curious phenomenon: widespread community willingness to believe conspiracy theories. Join Professor Matthew Hornsey as he discussed the implications for governments, businesses, and health official.

Watch below:

Risky Business: Harnessing culture to combat corporate crime

Join speakers from industry, academia, government, and civil society, as we discuss the role of organisational culture in preventing crime and promoting responsible business conduct. All businesses have an opportunity to leverage their culture to combat corporate crime. This event will focus on small and medium enterprises (SMEs), and how businesses working with SMEs can harness relationships within the supply chain to combat corporate crime. By focusing on the role of culture within SMEs, the webinar will advance key debates on the challenges and opportunities of bribery prevention in Australia.

Watch below:

The panel will include:

This webinar is a proud collaboration between the Bribery Prevention Network (BPN) and the UQ Trust, Ethics, and Governance Alliance.


Tokyo Olympics Debrief: Lessons on integrity in sport

The highly visible platform of sport can provide some relatable and useful guidance for integrity for broader society and sectors beyond sport. This panel will provide some fascinating insights into trust, ethics and governance issues in sport, and how they have been addressed in practice, drawing upon a formidable combination of research and applied expertise. With Brisbane the official host for the 2032 Olympics and Paralympics, and 2021 being an unusual Olympic and Paralympic year, we undertake a timely discussion based on integrity in sport and draw broader insights for business leaders.

Watch below:

Why facts are not enough: the psychology of the rejection of science around climate change, vaccination and COVID

Thought Leadership Webinar: Navigating the trust challenges of artificial intelligence (AI)

Becoming Board Ready

CyberSecurity: Data beaches and your career - Dr Micheal Axelsen

Thought Leadership Webinar - Can machines learn ethics?


How leaders can build trust within culturally-diverse teams

Associate Professor Gill was joined by Professors Nicole Gillespie from the University of Queensland and Bart De Jong from the Australian Catholic University, to speak with Yasmin Rupesinghe about a new way to foster trust that could improve performance in culturally-diverse teams.

Listen now

The Power of Apologies

Why is it so hard to say ‘I’m sorry?’ In part two of our series on forgiveness and apologies, Professor Tyler Okimoto talks about the mental barriers that keep us from admitting when we’ve done something wrong, as well as the transformative power of apologies.

Listen now



Australia's top 40 lifetime achievers in research 

Congratulations to Neal Ashkanasy named as one of Australia's top 40 lifetime achievers for his research

Congratulations to Professor Neal Ashkanasy named as one of Australia's top 40 lifetime achievers for his research in Human Resources & Organisations. Australia's top 40 lifetime achievers in research are chosen for the consistent excellence of their work and the impact they had in their fields. 

Continue Reading

6 essential webinars and podcasts to get you ready for 2022 

6 essential webinars and podcasts to get you ready for 2022

Let's face it: the end of the year is fast approaching. Holiday party planning in underway as business as usual begin to wind dow. But not everything has to come to a halt when the calendar year does. Here are six of our must-listen, must-watch UQ Business School Webinars, videos and podcasts to keep your mind engaged as you head into your end-of-year-break. 

Continue Reading

37 leading Social Scientists elected as Academy Fellows

Congradulations to Nicole Gillespie and Andrew Burton-Jones on being elected Fellows

Congratulations to Professor Nicole Gillespie and Professor Andrew Burton-Jones on being elected Fellows of the Academy of Social Science. 

Continue Reading

Tokyo Olympics Debrief: Lessons on integrity in sports 

 Lessons on integrity in sports

With Brisbane the official host for the 2032 Olympics and Paralympics, and 2021 being an unusual Olympic and Paralympic year, this webinar - hosted by the UQ Trust, Ethics and Governance Alliance - invites world-class researchers and experienced industry leaders to undertake a timely discussion based on integrity in sport and draw broader insights for business leaders.

Watch now

Trust Issues: a roadmap for building confidence in AI 

 A roadmap for building confidence in AI

Artificial Intelligence (AI) is evolving across businesses, governments, and personal lives, from detecting fraud to correcting typos, from powering search engines to saving money. A world-first research project led by the UQ Business School in partnership with KPMG examines how organisations can build and sustain the trust of their stakeholders and design trustworthy systems.

Continue reading

What can organizations do to cultivate a more conflict-postitive workplace? 

What can organizations do yo cultivate a more conflict-positive workplace?

Adam Kay's latest research shows that mindfulness can be an effective tool for promoting constructive conflict management in the workplace. 

Continue reading

Understanding the strange world of conspiracy theories

Understanding the strange world of conspiracy theories

At some point, someone has probably told you global warming is a big lie orchestrated by scientists, or it's just part of a natural cycle. Despite logical evidence stacked against conspiracy theories, they continue to attract countless followers. The question for many people is: why? 

Continue reading

Why is ESG critical to your business strategy? 

Why ESG is critical to your business success

Our recent breakfast event co-hosted by the Business Sustainability Initiative and the Trust, Ethics and Governance Alliance from the UQ Business School offered a lively and candid discussion on the complexities of ESG regulation. It provided key insights into the future trends of ESG reporting.

Continue reading

Australian made: a premium label in carbon market chasing quality

 a premium label in carbon market chasing quality.

It's difficult to see how there can be one price for carbon globally. This should be an advantage for Australia, with abundant ways to produce high-quality units. Katrina King an advisory board member of UQ's Trust, Ethics and Governance Alliance, discusses the topic. 

Continue reading

Playing true? A critique of the 2021 QADA code

Playing True? A critique of the 2021 QADA code

Shaun Star's recent paper critically examines the contents of the revised 2021 World Anti-Doping Code (2021 Code) and evaluates how far it goes towards meeting the goals prescribed under it, namely: to promote health, fairness, and equality for athletes by making sport doping-free, and to ensure harmonized, coordinated, and effective anti-doping programs at the international and national level. 

Continue reading

Dr Marten Risius and Dr Cassandra Chapman successful DECREA fellowships

Dr Marten Risius and Dr Cassandra Chapman successful DECREA fellowships

Dr Marten Risius is leading research on ‘Empowering users to protect their personal privacy on social media’. This research aims to take a bold approach to finally overcome the paradoxical inertia of people who care about their privacy but do not protect it.

Dr Cassandra Chapman is leading research on ‘Charitable Triad: How donors, beneficiaries & fundraisers influence giving.’ This project aims to test a new model of charitable giving to examine how donors, beneficiaries, and fundraisers together influence donor decisions.

A sustainable approach to hotel happiness 

A sustainable approach to hotel happiness

Congratulations to Professor Sara Dolnicar, Dr Monica Chien, Dr Ya-Ye Sun, and Dr Faith Ong for obtaining an ARC linkage Grant in collaboration with researchers in Austria and Slovenia. Their project will investigate ‘Reducing plate waste in hotels – which interventions are most effective?’

Continue reading

How leaders can build trust within culturally-diverse teams

Improve performance in culturally-diverse teams

Professor Nicole Gillespie is featured in the Melbourne Business School Podcast and discusses a new way to foster trust that could improve performance in culturally diverse teams.

Continue reading

Australians have low trust of Artificial Intelligence international study reveals

Trust experts, Professor Nicole Gillespie, Dr Steve Lockey and Dr Caitlin Curtis led the study in partnership with KPMG, surveying more than 6000 people in Australia, the US, Canada, Germany and the UK to unearth attitudes about AI.

Continue reading

UQ community recognised in Queen’s Birthday Honours list

Associate Professor Dr Sarah Kelly was awarded the Medal in the General Division (OAM) for her contribution to teaching and research as part of the Queen’s Birthday Honours.

Continue reading

Associate Professor Shaun Star awarded the Australia India Impact Award

Associate Professor Shaun Star awarded the Australia India Impact Award at the India Australia Business & Community Awards Gala 2021. The Australia India Impact Award recognises an individual's contribution to the bilateral relationship.

Leaders who build trust can improve performance in culturally-diverse teams

Professor Nicole Gillespie is featured in the Melbourne Business School Podcast and discusses a new way to foster trust that could improve performance in culturally-diverse teams.

Continue reading

Coronavirus Australia: COVID-19 conspiracy theorists less focused on greater good, study finds

Professor Matthew Hornsey and Dr Cassandra Chapman's study found the number of people who endorse COVID-19 conspiracy theories was higher among politically conservative participants, women and those who reported lower levels of education and socio-economic status, and came with similarly high self-focused concern and protective behaviours.

Continue reading

Thought Leadership Webinar: Navigating the trust challenges of artificial intelligence (AI)

In partnership with KPMG, The University of Queensland (UQ) Business School presents our Thought Leadership Webinar: Navigating the trust challenges of artificial intelligence (AI). Based on insights from the new UQ global study, Professor Nicole Gillespie and Dr Caitlin Curtis of the Trust, Ethics and Governance Alliance join industry panellists to discuss how organisations can navigate the ethical challenges associated with AI.

Watch the webinar recording

More than a feeling: why emotional intelligence is crucial for leaders during a crisis

The global COVID-19 pandemic has brought about a series of changes to the way we work. From suddenly managing teams working remotely to employees experiencing mental health or financial hardship – the crisis has led to many new leadership challenges.

Continue reading

5 leadership trends that will be more important than ever in 2021

These are the top five leadership trends that will dominate the business landscape in 2021 and beyond, according to top UQ Business School researchers.

Continue reading

National study reveals Australians have low trust in Artificial Intelligence – but there is hope

Study reveals Australians have low trust in artificial intelligence

A University of Queensland (UQ) report has revealed that two thirds of Australians do not trust Artificial intelligence (AI), and many are unaware that it is being used in everyday applications, like social media. 

Access the report

Continue reading

Can we? Should we? The UQ Trust, Ethics & Governance Summit 2020

UQ Trust, Ethics and Governance Summit 2020

The Trust, Ethics and Governance Alliance (TEGA) hosted their inaugural Summit on the 8th of October. This Summit brought together world-class researchers and experienced industry leaders to share and discuss cutting edge insights through interactive panel discussions and practical research presenataions.

Continue reading on LinkedIn  Watch the TEGA Summit video

Managing conflict through mindfulness

Managing conflict through mindfulness

Widescale disruption wrought by COVID-19 has forced employers to rethink, re-evaluate and reposition how they do business. As restrictions ease and operations resume, SME and start-up employers have a rare opportunity to reshape their workplace culture. Specifically, they have the chance to create a more “conflict-positive” workplace.

Continue reading

Three ways organisations can increase employee trust during a global pandemic

How to increase employee trust during a global pandemic

Research shows that trust within an organisation is critically important for successfully navigating crises and disruption. Management expert from The University of Queensland Business School, Professor Nicole Gillespie, shares insights on how leaders can maintain employee trust during the current COVID-19 crises, drawing lessons from her research on organisations that successfully preserved trust during the 2008 Global Financial Crisis (GFC).

Continue reading

Safe from harm:  online security when working remotely

The global and seemingly overnight mass exodus of workers into their homes has raised serious security issues. Experts reveal the best way of keeping your organisation and your workers safe from harm.

Continue reading on Intheblack

The ethics of AI: Q&A with Associate Professor Sarah Kelly

The ethics of AI

There is growing evidence and concern that the algorithms and data underpinning AI can produce bias and ethical injustice. Associate Professor Sarah Kelly discusses the governance and data management considerations necessary to ensuring the ethical implementation of AI.

Continue reading

Increased monitoring won't boost productivity

Many employers now have concerns about maintaining the productivity of their remote workforces, but this is absolutely not the time to introduce higher levels of monitoring, an HR analytics expert says.

Organisations should be wary not to overcompensate for the lack of face-to-face contact with employees with electronic monitoring because this is a counterproductive response, says Martin Edwards, associate professor in management at the University of Queensland's Business School.

Continue reading on HR daily

Corporate scandals: Why good people do bad things – and how to stop them

There’s a long list of corporate scandals that have damaged public trust in respected businesses. Research suggests that corporate wrongdoing is often due to ‘ethical blind spots’ rather than wilful misconduct.

Continue reading

Game on - the ethics of esports

It is one of the fastest growing entertainment sectors, yet esports lacks regulation and governance, leaving it open for unethical practices and risky behaviours. Associate Professor Sarah Kelly, an expert on sports marketing and law at UQ Business School, shares her knowledge of the industry.

Continue reading

AIBE Conversation Series “Repairing a broken system: Trust, Ethics and Governance in an era of Scepticism and Scandal.”

Over the past few years, national enquiries have revealed systematic failures of ethical culture, integrity and governance. Trust, ethics and governance are of high concern to Boardrooms given these failures threaten balanced discourse, public policy and social cohesion.

Continue reading

The Regulation of Corporate Ethics: Governance in an Age of Inquiries

How the law should regulate companies for more ethical behaviour is a key issue for policy-makers around the world. Organisations are generators of wealth and important providers of public services. But they are also sites for wrongful and sometimes criminal activities, as recent inquiries in Australia have shown.

Continue reading

Six questions our banks need to answer to regain trust

Here are the six most important questions our banks will need to answer for their stakeholders to regain trust.

Continue reading

Avoiding a Trust Meltdown – New Chair Seeks to Enhance How Companies Build and Sustain Trust

The University of Queensland (UQ) Business School has partnered with professional services firm KPMG Australia to establish a new Chair in Organisational Trust.

Continue reading

Six areas organisations need to address to avoid a trust failure

Corporate scandals are often blamed on a couple of ‘bad apples’ in the ranks of management, but they are usually indicative of a larger fault in the system. Research shows how to avoid them by designing organisations with trust embedded in the foundations.

Continue reading

Advisory board

The Trust, Ethics and Governance Alliance advisory board are highly respected professionals, with extensive knowledge and experience in the areas of trust, ethics and/or governance.  Together, we help advance research and its translation into practice to better tackle current and future challenges.

Mark AinsworthMark Ainsworth – Deputy Commissioner, Queensland Racing Integrity Commission

Mark is a former Detective Superintendent in the Queensland Police Service, with over 38 years’ service. He has worked on three Royal Commissions including the Fitzgerald Commission of Inquiry into Police Corruption; the Queensland Flood Commission of Inquiry; and The Trade Union Royal Commission. This work led to the establishment of the Queensland Racing Integrity Commission, where Mark now works as the Deputy Commissioner, in charge of the Operational area of the Integrity Commission.

Heidi CooperHeidi Cooper – Head of Public Affairs Qld & Strategic Projects, Transurban

A senior executive with over 20 years’ experience, Heidi Cooper is an expert in the creation and execution of strategic approaches to emerging trends and complex challenges. Heidi is an experienced advocate and corporate affairs professional and is also a qualified solicitor and public policy specialist. This combination has enabled Heidi to specialise in providing strategic advice to Top 20 ASX companies with large growth agendas and significant social impact. Her work has focused on positively influencing the political environment, achieving commercial outcomes, enhancing reputations, building strategic relationships and fostering social licence.

Rupert HaywoodRupert Haywood – Managing Director Corporate Services and Chief Risk Officer, Queensland Treasury Corporation

Rupert has more than 30 years’ experience in the financial services sector in Australia and the UK. He has held senior roles at Suncorp Metway, Macquarie Bank and Westpac. He was formerly a member of the Local Government Infrastructure Services Board (owned by the LGAQ) and a member of the Australian Securitisation Forum National Committee. Prior to his current role, he led both the Risk and Financial Operations Division and Client Services Division at QTC.

Micheal HillerMicheal Hiller – Queensland Chairman, KPMG

Micheal is currently the Chairman of Partners for KPMG in Queensland and also serve as the Deputy Chairman of the KPMG Board in Australia. He has extensive experience in working across all levels of government and the private sector in Australia where he has helped organisations improve their performance by focussing on their people, processes, technology and organisation structures. He is also a registered psychologist and a chartered accountant.

Leanne Kemp Leanne Kemp – CEO of Everledger and Queensland Chief Entrepreneur

Leanne is the Founder and CEO of Everledger and Queensland Chief Entrepreneur. Leanne co-chairs the World Economic Forum’s Global Future Council on the Future of Manufacturing and takes part in the Global Future Council on Blockchain. She also leads workstreams at the Global Blockchain Business Council, co-chairs the World Trade Board's Sustainable Trade Action Group, and is on the IBM Blockchain Platform Board of Advisors. More recently, Leanne has been appointed to the Global Blockchain Business Council as a Regional Ambassador of Australia, an Adjunct Professor in the Institute for Future Environment at the Queensland University of Technology and Blockchain Advisory Board Member of the Organisation for Economic Cooperation and Development (OECD).

David LavellDavid Lavell – Integrity and Investigations Unit, The University of Queensland

David is currently the Associate Director of the Integrity and Investigations Unit at the University of Queensland. Previously David has held a number of leadership roles including: the Director of the Ethical Standards Unit, Department of Community Safety in the Queensland Government; Assistant Director of the Ethical Standards Unit, Department of Education and Training; Principal investigator, Ethics Unit of DETA. He has also held previous Detective Sergeant positions with a range of government agencies and Criminal Investigation Branches of the Queensland Police.

Juanita Maiden Juanita Maiden – Senior Associate, Murdoch Lawyers

Juanita is a Senior Associate at Murdoch Lawyers and specialises in the law of wills and estates. She holds multiple board positions including Queensland Cricket, South East Queensland Rugby League, and Trinity Anglican School. Juanita is also the Chairperson of the AFL Queensland Tribunal and has multiple memberships with the Queensland Law Society, Society of Trust & Estate Practitioners, Australian Institute of Company Directors and the Australian & NZ Sports Law Association.

Katrina KingKatrina King – General Manager - Capital Solutions, QIC

Katrina has over 25 years’ experience in financial services and is responsible for originating research, product innovation and product governance at QIC. She has a strong passion for ESG integration into QIC capabilities and working with clients to tailor this for their requirements. Katrina was previously Head of Fixed Income Research and Strategy in QIC's Global Liquid Strategies team. Prior to joining QIC in 2006, Katrina was employed by JPMorgan in New York, Tokyo and London working in roles focused on credit card securitisation, structuring credit issuance into the Asian market and running the CDO Syndicate Desk in Europe.

Karl MorrisKarl Morris – Chair of QSuper and Broncos, Managing Director of Ord Minnet

Karl’s career spans over 30 years in financial services and wealth management. Karl is the Chair of QSuper and the Broncos and Managing Director of Ord Minnett. He is also chair of the Bravehearts Foundation Fund and the Mary MacKillop Brisbane Catholic School Access Fund. He is a Master Member ( and former chair 2012-2028) of the Stockbrokers and Financial Advisory Association of Australia.

Graham NewtonGraham Newton - Partner with McGrath Nicol

Graham is a Partner with McGrath Nicol and specialises in financial crime and investigations, contract assessment, dispute advisory and fraud risk management. He has more than 25 years of investigative and advisory experience and has worked with all levels of government, private sector companies, listed groups and legal advisors on a range of assignments such as foreign bribery, fraud, corruption investigations and workplace and misconduct complaints.  He is also an Adjunct Lecturer at the University of Queensland where he delivers lectures on financial crime. 

Fraser PowerFraser Power – Stakeholder & Advocacy Manager, Australia Pacific LNG

Fraser is an experienced Corporate Affairs professional specialising in reputation enhancement through the development and delivery of successful stakeholder engagement, advocacy programs, partnerships and communications for corporate, non-profit, government and energy sectors. He is currently the Stakeholder and Advocacy Manager at Australia Pacific LNG where his key areas of focus include delivering enhanced customer, government and stakeholder engagement, issue management and service delivery.

Lesley RayLesley Ray – Executive Director -Philanthropy, Mater Foundation

Lesley is Director Philanthropy at Mater Foundation, Queensland where she culminates fundraising practice with organisational management and leadership. She leads a team of fundraising professionals and is charged with the development of the organisation’s individual giving and philanthropic engagement programs. Lesley is Chair of the Certified Fundraising Executive (CFRE), an organisation based in Washington DC. She is also a Fellow of Fundraising Institute Australia (FIA), and in 2015, Lesley was announced as the recipient of the Arthur Venn Fundraiser of the Year award, which recognises an outstanding contribution to fundraising in Australia.

Chris Savage Chris Savage – Enterprise Risk Manager, Suncorp

Chris is the Financial Crimes Risk Manager for Suncorp Group where he provides advice and oversights the Group’s financial crime framework. Over the last 20 years, Chris has acquired specialised experience with risk governance and integrity risk management and conducting financial crime and integrity investigations. Chris has worked across a range of industries and understands the challenges associated with leading or managing an organisation that values and acts with integrity.

Richard WatsonRichard Watson –  Deputy Chief Executive Officer, Trade and Investment Queensland

Richard has more than 15 years’ commercial and government experience in senior executive roles in sports management and events. His career has spanned consulting, business development, financial control and management, and stakeholder engagement and management. Richard is currently the Deputy Chief Executive Officer at Trade and Investment Queensland where he leads TIQs corporate governance and services, including policy development, strategy implementation, and corporate communications. Prior to joining TIQ, he was Deputy Director-General – Sport and Recreation Services with the Department of National Parks, Sport and Racing.

Business Insights

Preserving organisational trust during disruption

Organisational trust is important during periods of disruption. Trust helps employees and managers to effectively navigate challenging events and respond constructively to change, and underpins organisational agility and resilience.

Continue reading

Why not-for-profit organisations trigger more negative reactions from consumers than commercial businesses after a breach of trust

Nonprofit organisations play a unique role in sustaining the fabric of society: many have a core mission to increase inclusiveness, preserve equality, and protect the interests of society’s most vulnerable members. They deliver this mission in ways that cannot be substituted through commercial or government activity.

Learn more

Trustworthy by Design: A practical guide to organisational trust

Why do some organisations earn and sustain a reputation for trust over time, while others become embroiled in trust scandals? Our research indicates the difference lies in how the organisation is designed. While simple, this perspective is powerful and highlights why many organisations struggle with trust.

So what does a practical alternative look like that designs trustworthiness into the DNA of an organisation? This report describes what a strategic, whole-of-business approach to managing and preserving organisational trust looks like. To do this, we break down organisational infrastructure into key components and show how each plays a unique role in driving or undermining trustworthy conduct. The report provides practical questions for assessing the trustworthiness of your organisation, along with strategies for designing and aligning organisational infrastructure to engender trust. The principles and best practice guidelines are neither quick nor easy to implement. However, our case study research suggests they are key to achieving a resilient and sustainable reputation for trust across one’s stakeholder network.

Download the report

Mindfulness facilitates constructive conflict management

Conflict is a pervasive and inescapable part of organisational life that is commonly assumed to be harmful. However, when conflict is managed constructively organisations can realise tremendous gains. Thus, an important question for research and practice is: what can organisations do to cultivate more constructive attitudes and behaviours around workplace conflict?

Learn more

The GFC and beyond – how do we deal with corporate misconduct

The Global Financial Crisis (GFC) and procession of scandals since, both globally (eg, manipulation of LIBOR) and locally (most recently, involving Westpac, alleging serious breaches of anti-money laundering and counter-terrorism financing laws), have highlighted widespread corporate misconduct, raising the question ‘how to best cope with corporate wrongdoing’?

Continue reading

Webinar Recordings

Check out more webinar recordings